Answered

File link doesn't show in Zapier

  • 25 February 2021
  • 18 replies
  • 824 views
C

Hey,

we have several Typeforms which we run through Zapier, creating a ticket in Freshdesk.

In older forms, when customers upload a file, we receive a download link just fine.

I now created a new Typeform (which, btw, has a different editor) and the file link neither shows in Freshdesk, nor in our forms results overview - the link is not being generated.

There is no error message when uploading the file. I have tried different files. The yes/no answer one step before also shows no response (logic is yes=upload / no=skip to 10)

The Zap is created just the same and works.

Thank you for any help.

 

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Best answer by Liz 28 July 2021, 17:26

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18 replies

Liz
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Userlevel 7
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Hi @ClaudiaAmpler ! Our developers are currently working on fixing this issue with Zapier, which should be completed relatively soon. As soon as that fix is released, I can let you know here. :) 

Life is a series of awkward moments separated by snacks.
C

Hey Liz, thanks but how come the link doesn’t show in my results as well? I don’t think this is a Zapier issue.

Ah sorry, saw it turning up just now in my results overview.

Looking forward for the release of the Zapier fix!

Liz
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Userlevel 7
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Glad it’s showing in the results! :) I’ll let you know when the fix has been released for the Zapier side, too. 

Life is a series of awkward moments separated by snacks.
V

Hi Liz! We’re seeing some issues with file URLs in Zapier too and wonder if the fix you mentioned was deployed? If so I can create a new thread. We’re seeing an `AUTHENTICATION_FAILED` code when clicking the URL in Zapier. The Google Sheets connection has a different URL that works fine. 

Liz
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Userlevel 7
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Hi @Vucek They’re still working on the fix, but as soon as I have any updates, I’ll post them here. :grinning:

Life is a series of awkward moments separated by snacks.
S
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Hello! It was 4 months ago but I got the same problem in Zapier . How is it possible it is still actual?? 
I posted a problem here https://community.zapier.com/general-questions-3/typeform-wrong-link-to-download-a-file-10719?postid=45485#post45485 

, thought its problem on Zapier’s side. 
But it seems it’s yours. How can i fix it ASAP for the form MVU tech inspection V2 to Sheets ?? 

S
Badge

Hi @Liz 

P

I just signed up to Zapier just so I can connect Typeform to Knack and though it was brilliant...then realised the Typeform has an image, but the image link doesnt work in Zap sadly..

 

I get..

{"code":"AUTHENTICATION_FAILED","description":"Authentication credentials not found on the Request Headers"}
S
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@Mariana 
@Gabi Amaral 
@john.desborough 

Hello! 
Please help us both. It’s some global issue. I cant do my work because of this! 

john.desborough
Userlevel 7
Badge +6

@Skyeng - have you raised a ticket with the support team at Typeform? if not use this link here

this is a peer-based community, not the official help desk. we do our best to help, especially the Typeform Community advocates but this issue needs to be raised to the support team 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
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Userlevel 7
Badge +5

Ok, all! Apologies for the delay in response - I talked to the developers to get some clarity on what’s happening with the error and how to stop it. I’ve found the solution! I created a video below, and I’ll also create a post this week to walk you through it step-by-step, too. Thankfully, it’s a really easy fix. :) 

Let me know if you all have any troubles setting this up!

@ClaudiaAmpler 

@Vucek 

@Skyeng 

@Peter Gowing 

 

Life is a series of awkward moments separated by snacks.
A

Hi Liz,

 

Unfortunately that file does not have any extensions. It’s literally just a file with a name and nothing more. 

 

What can I do?

Liz
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Userlevel 7
Badge +5

Hi @azizmuradov thanks for stopping by! I’m not quite sure I understand the issue you’re experiencing. Could you provide a video/screenshots and some more details of the issue? Thanks!

Life is a series of awkward moments separated by snacks.
E

Using the File Content rather than File URL was very helpful, thank you @Liz !

Only some of the links show up properly though. One of my links starts with:
`hydrate|||.eJw1js1ugzAQhN9lzxQbQ_m75dJLpVZVpUo9IWObxAFsy2sSaMS7F9L0Npqd`

Any idea why this one started with hydrate rather than a a regular URL?

Liz
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Userlevel 7
Badge +5

Oh that I haven’t seen before, @ecpreso . Do you mind sending a screenshot of where you’re seeing that? 

Life is a series of awkward moments separated by snacks.
E

 sure! It’s what’s being sent from Zapier into Zendesk from Typeform for my specific case. I originally used the File URL and the URLs all looked fine. But the File Content of the 3rd image is totally borked due to this hydrate. Hydrating is a dev term so it has a funky code smell.

 

 

Liz
Rank
Userlevel 7
Badge +5

Hi @ecpreso Thanks! Let me ask the tech team about this. It’s the first time I’m seeing it, but possibly not the first time they’ve seen it. 

Life is a series of awkward moments separated by snacks.
Liz
Rank
Userlevel 7
Badge +5

Hi again, @ecpreso ! Our tech team let me know that this is currently a feature of Zapier, so while we don’t have a whole ton of insight on it, it looks like it might be something you’ll need to disable within Zapier. 

Life is a series of awkward moments separated by snacks.

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