Answered

Respondents can't upload picture

  • 22 July 2021
  • 4 replies
  • 282 views

Some respondents can’t upload their picture file.

 

 

 

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Best answer by Liz 28 July 2021, 15:06

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Userlevel 7
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Hi @rwmcares. Welcome to the Typeform Community! :hugging:

 

Do you mind sharing the typeform URL?  Also, can you please share a screencast highlighting the issue? We'll be happy to look into this! =)

Userlevel 7
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Hi @rwmcares Are you still experiencing this issue?

Hi Liz!

 

Yes, there are times when users are experiencing this issue. Please see the typeform link

 

 

 

Userlevel 7
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Thank you! I tested the form, and I was able to submit a file in the file upload, @rwmcares . Looking at the error in the screenshot, it looks like they just need to click the button to upload a file or they won’t be able to pass to the next question. 

Are there certain devices/browsers you’re seeing the issue on? Or what happens when they try to upload a file when it doesn’t let them? 

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