Answered

lost my private workspace

  • 10 January 2022
  • 2 replies
  • 54 views
C

Hi,

A friend had the pro account with 5 users, he got downgraded to 1 user because of his company and now (I was one of the 5 users) even my private workspace has disappeared . I had very important surveys going on and I would like to get my access back to them asap how can I do ?

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Best answer by Liz 10 January 2022, 16:37

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Liz
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Userlevel 7
Badge +5

Hi @cha.p Thanks for stopping by the community. Our support team would be the best folks to contact for help with this, as they can access your account directly to figure out what happened to the workspace. 

You will want to contact them from your account email here.

If you have any questions in the meantime, please let us know! 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hey @cha.p! Hope you're having a nice day. If you still have doubts about account ownership, it might be worthy to take a look at this post from our amazing @carlota.burrel! 

 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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