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Unable to use Github Student Developer plan

P
Userlevel 1

I want to use the free professionalplan which the github student developer plan provides. I went to the claim offer website, linked my github account and and then logged in to my typeform account but I get an error message stating something went wrong and thus I am not able to use the free professional plan.

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Best answer by Mariana 27 July 2021, 11:55

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10 replies

Mariana
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Userlevel 7
Badge +5

 Hi @Priyanshu99. Welcome to the Typeform Community! :hugging:

 

We've created a Guide with all the steps for you to follow: 

 

Let us know if this works! In case it doesn't, do you mind sharing a screencast showing the exact steps you're taking on your end? 

 

Looking forward to hearing from you! 

Smile – sunshine is good for your teeth.
P
Userlevel 1

Hi @Mariana . I followed the guide but am getting the same error message. I have attached the recorded video link.

https://drive.google.com/file/d/1b2Eikdz6uAocwLn2syBQ58uSA_u3P1K6/view?usp=sharing 

Mariana
Rank
Userlevel 7
Badge +5

Hey @Priyanshu99. Thanks so much for sharing the video! That was super useful. :hugging:

 

I escalated your case to the billing team and you should have received a confirmation via email that your coupon has been added directly to your account. This means you can now upgrade to a paid plan with 100% off (make sure to select the yearly version).

 

If you have any follow-up questions, feel free to reply to this thread or to the email. ;-) Happy Monday! 

Smile – sunshine is good for your teeth.
P
Userlevel 1

Hey @Mariana . Yeah I received the email where they asked for the coupon code and I shared the code. Now when I go to the plans section, I am getting an error message at the bottom stating “This coupon can no longer be redeemed”. So I still can’t upgrade to the paid plan.

Mariana
Rank
Userlevel 7
Badge +5

Hi @Priyanshu99. Thanks for letting me know and sorry to hear it didn't work on your first try. 

 

Can I ask you to please try again? Looking forward to hearing good news! :hugging:

Smile – sunshine is good for your teeth.
P
Userlevel 1

Yeah it is working now. Are the card details necessary to fill?

Mariana
Rank
Userlevel 7
Badge +5

Hey @Priyanshu99. Yes, they are! 

 

Also, please keep in mind that all Typeform plans are automatically recurring! So, if you want to discontinue at any point you'll need to cancel your plan from your Account Settings section. Otherwise, your plan will be renewed next year (without the discount).

 

Hope it helps! :grin:

Smile – sunshine is good for your teeth.
A

Hi @Mariana, I am also facing the same problem. Can you please look into this? 


Thanks,
Aishwary

M

Hello @Mariana, I’m also having the same problem here. I tried all the plans to apply the coupon but it said that ‘The coupon is not valid for the selected plan’

Mariana
Rank
Userlevel 7
Badge +5

Hi @aishwary023 and @marioadrieel.

We've created a Guide with all the steps for you to follow: 

 

If you're still facing issues make sure to reach out to the billing team, they are best placed to handle this kind of situation.

 

Do you mind creating a ticket with them here? They will be able to help you further regarding your coupon :hugging:

 

P.S.: Please make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.  

 

Hope this helps! Let me know how it goes :pray_tone1:

Smile – sunshine is good for your teeth.

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