Answered

DOWNLOAD files to view

  • 16 September 2022
  • 5 replies
  • 106 views

Why can’t I download and view the files that have been uploaded onto my survey?

 

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Best answer by Liz 16 September 2022, 18:26

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5 replies

Userlevel 7
Badge +5

Hi @Shana Ritter You can click on them in the Results panel to download. Are you receiving an error when trying to do so? 

contact me if you want me to give you my hand

 

Userlevel 7
Badge +5

Hi @Graham Hole Thanks for stopping by! Do you mind clarifying what you’re able to help with? 😁 Thanks!

I’m facing similar problem. When I go to the Results panel to download the file, nothing happens. I recieve every survey response in my email and when i click in the file uploaded, the download never ends. 

Userlevel 7
Badge +5

Hi @6rtddf What browser and device are you using? 

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