Hi ​@Baks Would you mind sending the URL where you have the form embedded so we can take a look? Thanks!

Hello ​@Liz , unfortunately it's a private portal for intranet use, not accessible from the outside.

Hi ​@Baks Ah shoot. I’m afraid without being able to see the code, it makes it a bit difficult to understand the other elements on the webpage that might be interacting with our code and causing the issue. Are you able to create a public test page at all? 

Hello ​@Liz I don’t think I can. I will try to create the same integration in another public page to see if the problem is the same or if it’s ServiceNow side.

Hello again haha, I’ve create a public page (https://test-type-form.vercel.app/) and it’s seen work great. so maybe some ServiceNow portal parameter are blocking the pop-up, I will test on my side.

Thanks a lot, 

have a good day 

Hi ​@Baks Oh gosh, well let us know if that ends up being the case!

Hello, I'm back!

Looks like the pop-up launch is partially blocked by ServiceNow, don't know why at the moment .

if this has ever happened to anyone or if anyone has any ideas, I'd love to hear from you. 

Welcome back, ​@Baks ! I’m sadly not too familiar with ServiceNow, however, are you able to send any screenshots of how you embed it onto the site? That might give me some ideas or general thoughts on how to fix it!

Hello, I’ve add this code in my html :

 <div data-tf-live="01HWAMWV6BFN713XDX5DQCC71T" data-tf-hidden="email=toto"></div>

and the CDN link in the head of the portal page.

This works randomly 1 time out of 4, dont know why.

Hi ​@Baks Thank you! If you remove the CDN link, does that at all make the embed work? My guess might be that this is possibly causing the interference. 

Hey ​@Liz , I’ve try to remove the CDN link but nothing work without