Answered

I've upgraded to Premium but still can't add users to a workspace...?

  • 9 April 2021
  • 3 replies
  • 50 views
M
Userlevel 1

Hello, 

I updated my plan to premium so I can add members to my workspace, but despite logging in and out, clearing cookies, etc…, I still see the request to upgrade when I try to add users. 

 

Any ideas? I’ve filed a ticket but have not heard back and this is a borderline urgent issue for a project.

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Best answer by Liz 9 April 2021, 22:44

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3 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Monica Rysavy Thanks for stopping by the community! To add users to a workspace, you’ll want to purchase seats for those users on the Premium plan. You can learn a bit more about this here, but if you’ve purchased seats and are still having troubles adding people, please let me know!

Life is a series of awkward moments separated by snacks.
M
Userlevel 1

Thanks for your help. I’m wondering if I need a billing person to refund me? I upgraded to a premium plan yesterday, but only one member, so now it looks like I need to upgrade to a 3 person plan. Is there way for me to communicate directly with someone from billing?

Liz
Rank
Userlevel 7
Badge +5

Hi @Monica Rysavy you can contact our billing team directly here when choosing the “Billing” option. You’ll want to be sure to enter your account email for the fastest response!

Life is a series of awkward moments separated by snacks.

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