Answered

Need to Have My Accounts Merged

  • 7 July 2021
  • 5 replies
  • 186 views

Userlevel 3
Badge +2

Hi, 

Have sent this request to Support a few days back and have not heard from them since. 

 

When I went to upgrade my account, I didn’t realise that my new test account was actually being upgraded. 

 

So what I would like to do is have my paid account merged with my old account with the new Typeforms that have been created. 

 

The new account throws us off our VideoAsk account as well and does not allow us to login without the old account. 

 

Appreciate the help. 

 

Thanking you,

 

Aftab.

 

PS: Just for my information - is this the only avenue for support going forward?

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Best answer by Liz 8 July 2021, 20:20

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5 replies

Userlevel 7
Badge +5

Hi @aftab Thanks for stopping by the community! Our support team has let me know they’ve been corresponding with you via email already. Let us know if you’re not receiving any of those emails!

As for merging accounts, this isn’t directly possible, but our support team can help you move forms from one account to another. 

If you have any questions in the meantime, please let me know. :grinning:

Userlevel 3
Badge +2

Hi @Liz 

 

Selena is looking into it. 

 

Thank you. 

 

Aftab

hey there. I have the same situation and would like to have a workspace moved over to a colleagues account. Can you help?

Thanks

Userlevel 7
Badge +6

@saragerard - best thing to do is to submit a support ticket at this link

they are the folks who have to do this type of transaction. 

des

Userlevel 7
Badge +5

Glad to hear, @aftab ! Thanks for the update. 

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