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No feedback from Support

  • 12 January 2022
  • 5 replies
  • 32 views

After a little email conversation with the Support, due to a problem in linking my GitHub account and the Typeform one, they aren’t answering back.

Are you experiencing the same problem with the support?

thanks

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Best answer by Liz 13 January 2022, 16:13

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Userlevel 7
Badge +5

HI @jRv Our support team replied to your email on December 29th, but didn’t receive a reply back. They do see there is a new ticket in the queue from you, and will they respond as soon as they can to it. 

I would suggest replying back to that ticket for the fastest support. 

Uncorrect, I’m sorry. I’ve replied three times after your answer on the 29th.

Userlevel 7
Badge +5

Hi @jRv Our support team hasn’t received those messages. Please respond to the ticket you’ve submitted yesterday and they’ll continue to help you there. 

Done.

 

Userlevel 7
Badge +5

Thanks, @jRv ! Glad to hear you were able to get ahold of them. Keep continuing to email them there so they can help you. :grinning:

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