Hello community,
Our organization has had a pro account for years and I have some questions related to billing. I have reviewed the FAQs and other resources extensively and can’t find the specific info I need. However, I would like to speak with someone through chat or by any means necessary.
Thanks!
Best answer by Liz
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Hi
You’ll need to be on our Business plan or higher in order to have the chat support feature.
Hey
If not, is there no other way to contact support if I don’t have access to the email associated with my account? I have filled out the request to be contacted by support and/or sales with my business email: kody@pointsurconsulting.com a few times.
Thanks!
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Hi
Just to be clear, I never emailed support, I didn’t know that was an option. I have used a form to contact support - I can’t contact support from within the account because I don’t have access to the email used to create the account, it’s an info@ email and we’ve had some staff turnover.
I have filled out this form (available when you are NOT logged in) but haven’t heard back from Typeform. I literally need five minutes of someone’s time to ask questions in private to someone who works in billing for Typeform:
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Hi
Please let me know the best way to get in touch with the support team in this case.
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Hm, do you have a different email you can be contacted from and/or do you have email filtering that might have prevented the response from being sent to your inbox,
I can be contracted at kody@plentifulapp.com - there shouldn’t be any filtering there...if they can try the plentifulapp email that would be great!
Hi
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