Answered

Unable to Access Account via Google Chrome

  • 15 October 2021
  • 12 replies
  • 3348 views
TiffanyM
Userlevel 2
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Hello!  For the past two days, I have not been able to login to my account via Google Chrome browser. 

 

I receive the following error message:

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>RequestHeaderSectionTooLarge</Code>

<Message>Your request header section exceeds the maximum allowed size.</Message>

<MaxSizeAllowed>8192</MaxSizeAllowed>

<RequestId>WDC72M02PMH5DPCR</RequestId>

<HostId>J+hbkjYvq36gLNgUzxeSlv04w3z5I+JL0fHXJqgQpXjsDxE6cVlK9P8bxyOQQU33DVGILZ67ZrU=</HostId>

</Error>

 

Any thoughts/help on this?

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Best answer by TiffanyM 25 October 2021, 12:38

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12 replies

P

Hi @TiffanyM! This is from another user.

Did you try to clear the cache of your browser? This worked for in me in a while ago.

TiffanyM
Userlevel 2
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Hi Paulo!  I’ll try that.  Thank you!

Liz
Rank
Userlevel 7
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Let us know if that doesn’t work, @TiffanyM ! 

Life is a series of awkward moments separated by snacks.
TiffanyM
Userlevel 2
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Hi Liz, I will!  Thank you.  I’m trying to do so without messing with all of my saved info.  Will let you know . ..

Liz
Rank
Userlevel 7
Badge +5

Thanks, @TiffanyM ! Did that work for you? 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
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Hi @TiffanyM! I was just wondering if you were able to follow Paulo's suggestion? I hope you were able to solve it! Don't forget to let us know! Cheers! :wink:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
TiffanyM
Userlevel 2
Badge

Hi @Liz and @Gabi Amaral,

 

Thanks for checking again.  For some reason, I have to open an Incognito window on Chrome to access it.  Still unsure as to why.  But, for now, I’ll say this is resolved. :smirk:

 

Thank you!

Liz
Rank
Userlevel 7
Badge +5

Glad to hear that worked, @TiffanyM ! Thanks for the update! :grinning:

Life is a series of awkward moments separated by snacks.
M

Hello! 
I had the same issue. I had to delete cookies (only clearing local storage didn’t help). And then logging in again, and all worked. This whole thing started right after I registered and pressed the button to create my first form. Very bad first experience so far. 

 

Marcell

Liz
Rank
Userlevel 7
Badge +5

Hi @Marcell from Proxytool Thanks for stopping by and letting us know that worked for you! 😀

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

I hope your experience gets better now, @Marcell from Proxytool! In the meantime, don't hesitate to ping us in case you have any questions or issues. We'll try our best to help you! 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
G

Workaround solution
 

  1. Force yourself to the main website: typeform.com/contact
  2. Click on signup button at the top
  3. Signup with Google (because I have my Google account connected)
  4. Should just log you in

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