Estrategia para impedir la cancelación del servicio

  • 10 September 2021
  • 2 replies

¿Alguien en este foro ha sufrido la estrategia engañosa de Typeform de no dejar cancelar el plan mensual,  días antes de cumplirse el mes como prometen, para asegurarse de forma abusiva y tramposa de que los usuarios tengamos que pagar un mes adicional?


Luego de consultar con soporte, ellos te responden que efectivamente te pueden cancelar el servicio, al final del mes que te RENOVARON de forma abusiva.


¿Quién ha sufrido este maltrato y cómo se sienten con la obligación de seguir otro mes con un servicio que no desean usar NUNCA más?


Has anyone in this forum suffered from Typeform's deceptive strategy of not letting cancel the monthly plan, days before the end of the month as promised, to ensure in an abusive and cheating way that users have to pay an additional month?


After consulting with support, they reply that they can effectively cancel your service, at the end of the month that they RENEWED you in an abusive way.


Who else has suffered this abuse and how do they feel compelled to continue another month with a service that they do not want to use EVER again?

2 replies

Userlevel 7
Badge +5

Hi @Cesar Lozano Thanks for stopping by the community and sharing your feedback. 

It’s best to continue your email thread with the support team, as we can’t access your account here in the community and nor can any of the community members.  

One thing to note is that if you want to cancel your account, you’ll need to follow the steps here. The account will remain open for the time you’ve already paid, so if you cancel your account within a billing period, it will remain open for the month or year you’ve already paid for. 

Can you confirm that you’ve successfully cancelled your account by following the steps above? Thanks in advance!

Userlevel 7
Badge +5

Hi again, @Cesar Lozano ! I talked to our support team about your case, and they’ve let me know they refunded you. :grinning:  It sounds like this has been sorted out correctly, but if there’s anything else we can help with, please let us know!