Phone Number Question is no longer working in Conversations

I’m Having the same issue… Could someone please give direction?

Hi @dande1135 and @Johnc I’m following the bug report on my end so I can send any updates as soon as I have them!

@Liz Thanks for the update on the status.

However, I just tested it and am getting the same error.

Is it possible the devs have not pushed the update live yet?

Or if they have, I think there is still the same issue. 

Let me know when you get a chance, thanks!

Hi @Liz, here is a link to the broken question.

Broken Question

Thank you all! I’ve shared this with the developers. 

Good news, all! Another fix has been pushed, so this should be resolved now. :) One thing to note is that you will need to add the country code before the regular phone number, which is a bit of a change from the previous version. 

@Liz, @john.desborough ,

I see the update the devs pushed up, and I am glad to see it “technically” works now. That is some progress. Thank you.

However, in practical application, it cannot be considered functional yet.

If a user does not punch in the country code, +1 before their phone number, the entry will not be accepted. (as you mentioned)

But the fact is, the average American has never dialed a + symbol in a phone number in their entire life. And, in the age of the mobile phone, most people under 30 have never dialed a 1 before either. 

If you asked 10,000 people in the US, what is your phone number, 0.001% will start with a “+” or a “1”  

So what is going to happen with the current setup is, the user will punch in their 10 digit number and it will fail, and they will 99% of the time abandon the form right there. The other 1% will try typing the 10 digit number one more time, and when it fails again, they will abandon too. 

For me, like I mentioned before, I can live with using a “Numbers” question for now (as a work around). But you have such a neat product, I would hate for you to leave such a glaring defect in your app, as to require a user to manually add a country code. It won't work. (I promise I am right on this, just trying to help.)

TLDR: You will be lucky if 1 in 1,000 users figures out they need to add +1 to their phone number, since this is simply not done in the USA. This make the phone number in Conversations mode, effectively broken.

Thanks @Liz.

Hopefully they can make the update at some point and get the Phone Number question functioning in a practical way, as it will be a nice asset.

In the mean time, I will just avoid the use of the Phone Number question. 

Posting an update if/when they decide it is worth fixing would be very much appreciated. 

Also, here is my 2 cents on how to fix it.

In county code selection when setting up the form, give the option of Country Code = None.

And when “None” is selected, accept any 10 digit number as valid, whether inputted with or without spaces, -, or ( ). 

This way instead of having to reinvent the wheel in the coding, you can simply add a new rule that applies to this new country code. Making your US customers happy, and leaving the rest of world with the tools they need as well. And it would likely be simple for the devs to setup as well. 

Hello all,

When I am building a form, the phone number question is presenting a bug.

In the classic mode, I can choose the flag for Brazil and I can see the mask of 13 digits phone number for the country. I also marked as a non-required field.

But I am usuing the new chat version embed in tha Landing page. In this version, after published, the mask changes automatically to USA format, respondents cannot use the Brazilian number or even jump without answering because it is considering the field as required.

I had to use the short text field to go through it without losing their phone numbers. But they are filling out yhe way they want, and you know it is not easy to fix it later.

Can anybody from Typeform help me with this matter? 

Thanks.

I am looking at the same problem and it is August 16. Is this still not fixed. I see no resolution to this issue. Amazing. 4-5 months old issue. Thanks for any help. Should this really be a big issue to fix? Thanks for any update or guidance.

I just signed up (12/21/21) and am experiencing the same problem. The form is broken as the number is invalid. This is happening in the chat version. See below

I am having the same problem. I’m in Australia. My clients are all in Australia. How do I turn off the country code so clients can just put their mobile number in with no country codes? Ta.