Picture this: you just finished building your typeform and you’re ready to share it. But you glance at the clock: it's 10PM!! You start to ponder:
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Would my audience find it weird that I send this after work hours?
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Is there such a thing as the ‘Best time to send a Typeform’?
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Is Typeform’s platform really so delightful that I can’t resist using it until so late?
All of these are very genuine and valid questions, and the answer to all of them is YES.
While the answer to the last question is obvious, the first two are not. As a Data Scientist here at Typeform I was curious, too. So we crunched some numbers and now have the answers for you right here.
Here is the TLDR version of this post:
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Don’t share forms in the morning, especially on Mondays (Garfield was right!)
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Don’t share forms on the weekend (including Friday evening)
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Don’t share forms during lunch hours (around 12:00 there's a big lull)
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The sweet spot is around 18:00 on a Tuesday, Wednesday or Thursday.
How do we know all this? Let’s see the numbers:
Note about the chart: Time zones are normalized, meaning that a respondent joining a form at 17:00 in Tokyo is considered equal to a respondent that joined a form at 17:00 in Barcelona.
The chart above shows how many respondents start a form, here is a breakdown if charts aren't your thing:
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Moments of ‘Peak activity’
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Mornings (6:00) - except on Mondays!
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Afternoons (18:00)
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Moments of low activity:
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Lunch hours (12:00) - lowest activity of any given day
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Midnight (0:00)
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Bad moments in general:
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Weekends
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Monday mornings
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Keeping those moments of peak activity in mind, now let’s look at form completion rate:
Again, time zones are normalized here, meaning that a respondent joining a form at 17:00 in Tokyo is considered equal to a respondent that joined a form at 17:00 in Barcelona.
Diving into the numbers
So what does the completion rate chart tell us?
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Mornings have poor completion rates ❌
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Weekends have poor completion rates ❌
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Afternoons have high completion rates ✅
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This coincides with the moments of peak activity from the first chart
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Therefore Tuesday to Thursday afternoon is the sweet spot for sharing typeforms 😎
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Timing it right
So, putting what we saw on the first chart and second chart together, what should we do? Here are some catchily-titled techniques you can experiment with:
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The One Shot: Only send your forms at 18:00
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The Double Impact: Send a form at 6:00 AND send a reminder at 18:00
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The Garfield: Change your scheduled Monday-morning Typeforms to -literally- any other weekday
Thanks for reading this! Now tell me, do you see something else in the charts that I’m not seeing? Are there any questions?... Or even better, do you have any ideas or hunches for how to increase Typeform responses? Us at the data team would like to hear about it!
Let me know about it in the comment section below 😃
Want more golden, data-backed tips to improve your typeform's response rates? I've written this post on our blog highlighting some more simple things you can try to reduce form drop-offs.