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Turn your typeforms into chatbots with our new Chat feature 💬

Turn your typeforms into chatbots with our new Chat feature 💬
Userlevel 3
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Hello there community!!! Hope you're having a happy hump day. Hopefully I can make it even happier with some good news from Typeform! 

 

I'm Jackie and I'm part of the Channel Experience team here at Typeform. We've been working on polishing up our Conversations feature and I'm delighted to announce it's now out of Beta and has officially been named da da da da da da daaaaa... 🥁🥁🥁🥁🥁  "Chat". OK, so the name might not win any prizes for originality – but we wanted something as clear as possible to describe a feature we believe will be a game changer for many of our customers. 

 

So, what is Chat?

 

Essentially, it's a no-code chatbot builder within Typeform that allows you to turn your forms into beautiful conversational experiences that you can embed on your website. 

 

Here's a video showing some chatbots built with Chat to give you an idea of what I mean:

 

 

Chat is included with your Typeform account and it's free to get started. As with typeforms, your chats can be integrated with other tools in your stack, such as HubSpot, Salesforce, Intercom, and Slack to send the data you collect to exactly where you need it.

 

What can you use it for?

 

Your imagination is the limit when it comes to how to use Chat 💡 In terms of popular use cases, here are some ideas (the examples shown underneath are all available as templates inside Typeform).

 

Lead generation


Many customers use Chat (or Conversations as-was) to collect details from potential customers who come to visit their site. Besides asking for a visitor's contact details you can pre-qualify them through an engaging automated conversation where you find out a bit more about their needs.

 


 

Website helper

 

You can use Chat as a point of help on your website to guide people to the right information and provide useful information. It's handy for making a good first impression and welcoming someone into your business' virtual home. 

 


 

Product recommendation

 

Typeform is awesome for building product recommendation quizzes (I'm thinking Beardbrand, Curlmix, Zenni Optical, among many others). Chat allows you to do the same thing, posing the questions in arguably a more natural way.

 

 

Event registration

 

If you're running an event either virtually or IRL you can use Typeform Chat to gather people in. By embedding it in your event's page you can capture the attention of visitors and offer them a really easy, natural way to sign up. 


 


 

How to get started


 

You'll find the Chat feature within the Share panel in Typeform. You can make a chat from any existing typeform or create a new one. You'll also find all the templates I showed above in there to help get you started. 

 

There are a bunch of different options to tweak in your chat. You can:
 

  • Choose between standard, full-page or pop-over embeds

  • Add a custom avatar to the chat

  • Change the color of the chat

  • Change the speed of the typing emulation (or turn it off altogether)


 

Check out this quick guide that our chatty video educator @suzieq  put together:

 


 

Note that Chat is compatible with all question types except for payment, matrix and ranking. 

 

Once you've done customizing your chat you just hit the 'Get the code' button and paste this code into the <body> of your site's HTML. Simple!

 

For more instructions on how to use Chat, head to our Help Center article here.

 

So, what do you think? Have you had the chance to try it yet? Let us know what you think – and feel free to share any chats you've created! I'd love to hear from you 😃

 

 





 


14 replies

Userlevel 7
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This is very cool :sunglasses:  Great job @jnewnam @Cristina G and all the team who helped put this together. I think Chat is going to become a stellar feature of Typeform, I can see so much potential for it. We're hoping to embed a chat on the community at some point to ask for feedback and/or invite members to submit their Typeform use cases. Watch this space for that :older_woman:

Looks brilliant  - exciting new spin on chatbot experiences. @jnewnam + @Cristina G 

Userlevel 7
Badge +6

This is very cool :sunglasses:  Great job @jnewnam @Cristina G and all the team who helped put this together. I think Chat is going to become a stellar feature of Typeform, I can see so much potential for it. We're hoping to embed a chat on the community at some point to ask for feedback and/or invite members to submit their Typeform use cases. Watch this space for that :older_woman:

@jnewnam @Cristina G @James - this is going to be a really great thing to add into the framework

I really like the potential to address things that are popping up in my mind already as use cases.. 

(note to self - des you need to read less of these things first thing in the morning so that you can focus on your other typeform projects… des’ 7 voices in his head: but yeah, if we look at this at night, we won’t sleep for thinking about it… )

seriously… this will add cool stuff to our interactions

 

des

Userlevel 4
Badge +2

Great news! Congrats @jnewnam and everybody who was involved in this :champagne:

This is super exciting!

Userlevel 4

This is amazing! So proud of you both, @jnewnam + @Cristina G, and the rest of the phenomenal crew behind this. Great work and cannot wait to show it off more at Meaningful Conversations!!

Awesome! Great to see you guys jumping into the chatbot fray.

One note though. I just tried one and it aligns wayy on the bottom of the window after you hit start.

 

Userlevel 3
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Hey @rywmark thanks for the feedback! For Chat we show the questions at the bottom so that with every response the history of that interaction is documented above. With multiple choice block in particular, originally we made the decision to show three options and half of the fourth to encourage the user to scroll to see more options within the interaction. This looks quite nice on mobile as well as embedded, but I feel we could spice it up for full page desktop interactions. Let me know if you are open to having a discussion - would love to hear more of your thoughts! 

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Can you have a live chat via this….”chat” or just automate. If so, how can it connect to our devices? 

Userlevel 3
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@scott it’s currently an automated chat. We have customers who use Typeform’s chat to prequalify before sending the Respondent to their live chat platform with webhooks. 

Have a nice day all 😊

Userlevel 3
Badge +2

Is this available or does it need to be requested? 

Userlevel 7
Badge +6

@guidowalter - do you see this on your Share page? ie the Start a chat tile?

 

Good morning iam abdulla 

Userlevel 7
Badge +5

Good morning, @Shaik abdulla! Welcome to our Community! Do you have any questions about Typeform? Wishing you a great week ahead! 

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