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Impossible to give 100% discount?

  • 10 April 2024
  • 3 replies
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Userlevel 1
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Hello

 

We're trying to integrate a 100% discount on our typeform and have it set up in the logic, but every time we apply the discount code in the form and try to go through with the payment, we get this error message. We've tried different forms and it's always the same. With other discounts (-20%, -50%) it works fine. Is this a Stripe issue or are we doing something wrong with our form?

 

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Best answer by Liz 11 April 2024, 03:28

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Userlevel 7
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Hi @wsigparis Happy Wednesday! Apologies for the confusion on this. When you have the payment question on your form, a payment does need to be taken. 

How are respondents that have the discount accessing the form? Would it be possible to send them a different form? 

Userlevel 1
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Got it, thanks! Yes that was our plan b, so we’ll just do that :)

Userlevel 7
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@wsigparis Let us know how it goes!

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