Your VideoAsk account

Conversations about account settings, plans and usage.

  • 45 Conversations
  • 164 Replies

45 Conversations

sandeepa
sandeepaExplorer
asked in Your VideoAsk account

Purchased the Basic Plan

I have purchased the basic plan but still i am not able to make any changes in Video Audio. Need help

4
Liz
Community Team
1 year ago
Aslam
AslamExplorer
asked in Your VideoAsk account

Need Pro Forma Invoice from VideoAsk, Is it possible?

As we are applying for several grant programs, a pro-forma invoice would be greatly appreciated to show the cost of our subscription for the next 12 months. This invoice will be used to demonstrate our commitment to the program and to secure funding for our continued use of VideoAsk. Is anyobody knows how to get a Pro Forma from VideoAsk? 

2
Grace
Community Team
1 year ago
Shanee Smart
Shanee SmartExplorer
asked in Your VideoAsk account

Can one VideoAsk sub be used on all three my course platforms?

I have three different courses. Would I need to purchase three different videAsk subs?

1
andrew_videoask
Typeform
1 year ago
HugoBess
HugoBessExplorer
asked in Your VideoAsk account

Invoice & VAT issue

Hello, I am contacting you because in your invoices, you are charging us VAT, whereas it should be self-liquidated (i.e. invoices without VAT). The problem is that we cannot recover this VAT on our side because of this.  Do you have a solution?  Thanks in advance,  Hugo

1
andrew_videoask
Typeform
1 year ago
yoav attias
yoav attiasExplorer
asked in Your VideoAsk account

Why was response downloaded as an mp3?

I recently received responses back from a respondent and for some reason one response came through as an mp3 audio file instead of a mp4 video. All the questions have video as the only option for responding. I double checked the question at issue and it was set on only video response allowed. Do you know how it could have recorded an audio response instead? And is there any way for me to salvage the video from that question?

1
andrew_videoask
Typeform
1 year ago
S
so heeExplorer
asked in Your VideoAsk account

Please cancel the basic payment.

P

2
Liz
Community Team
1 year ago
driaux
driauxExplorer
asked in Your VideoAsk account

Refresh token expire_in

hi before the 02/11/2022 the refresk token expire in 86400 seconds  and after the 02/11/2022 the refresh token, expire in 3600 seconds . It’s normal or do you have the bug ?  I can’t see this updat in the documentation.Thanks for you help Cédric 

11
andrew_videoask
Typeform
1 year ago
Italian express
Italian expressExplorer
asked in Your VideoAsk account

notification: Before continuing, please help us make your account safer.’

When I try to log back into my videoask profile it comes up with the message' Before continuing, please help us make your account safer.’Check your inbox to verify your account. But I claim this account for my client and have also obtained the login details from this client. And this notification appears there every time and don't want to bother the client all the time for this.Does anyone know how I can solve this problem?

14
Grace
Community Team
1 year ago
Maddie Wang
Maddie WangExplorer
asked in Your VideoAsk account

HELP! Video ask discount

Hey, I’m a student and was wondering when I can get the 40% student discountI already contacted support, but still haven’t heard back  

2
Grace
Community Team
1 year ago
M
mansourExplorer
asked in Your VideoAsk account

what they meanning by " 100 mins of video or audio processing per month "

please , I want help to understand “what they meanning by " 100 mins of video or audio processing per month "” 

4
andrew_videoask
Typeform
1 year ago
contastic.live
contastic.liveSocializer
asked in Your VideoAsk account

App not working

Hi guys, hope you’re well!need urgently support:the Videoask App isn’t opening anymore.I’m using IPhone XR, everything was fine and since 3 days it only shows the start page (white and videoask logo) but doesn’t continue to login.need the app urgently to take my customers calls!!In general I feel all videoask related is lower as usual. looking forward to hearing from you!thanks, Patrick 

3
T
1 year ago
Ash Roy
Ash RoyExplorer
posted in Your VideoAsk account

Not getting any value from Videoask

Hi there I’ve been paying for VideoAsk for several months now but I haven’t had the time to really dig into the software. The support I’ve received has been prompt but very unhelpful.  I don’t know how to get value from the software (my main objective is to get paying customers) I would like support to help me achieve this.

6
Grace
Community Team
1 year ago
Jimbo
JimboExplorer
asked in Your VideoAsk account

Is the BRAND level minutes calculated monthly or annually?

A buddy of mine got the BRAND level, and it shows 2,400 minutes in his profile… Curious if the annual BRAND subscription is for the whole 2,400 and then add on to that, or if it is 200 monthly?

1
Grace
Community Team
1 year ago
Isaac Moody
Isaac MoodyExplorer
asked in Your VideoAsk account

Paid for VideoAsk but plan is missing

Hi we paid for the videoask plan but it hasn’t appeared in the account and we have the receipt. How is that possible?

2
Grace
Community Team
1 year ago
yu Tsukada
yu TsukadaExplorer
asked in Your VideoAsk account

[Videoask] Upgrade the plan

Hi, I would like to change the plan “Grow” to “Brand”.How can I do it?Thanks Yu

9
Grace
Community Team
1 year ago
Dana
DanaSharing wisdom
asked in Your VideoAsk account

videoask add more minutes

Is it possible to add more minutes in fewer increments than 350 min? I.e. adding only 100 min on the brand plan. 

1
andrew_videoask
Typeform
1 year ago
S
Sebastian1smartenergyExplorer
asked in Your VideoAsk account

Can I retain a video while switching from "free" to "paid" versions on Video ask?

If I receive a testimonial video on the free plan (with video ask branding on it), can I keep this video when I upgrade to the payed plan and just change the branding to my own companies? 

1
Grace
Community Team
1 year ago
Relatiecoach Erwin
Relatiecoach ErwinExplorer
asked in Your VideoAsk account

bankcard or creditcard, either one should be OK

In order to start using any paid VideoAsk Plan, there seems to be no other option than enter creditcard details. I have stopped using them however, for a reason.I want to upgrade So I would like to use the (only) alternative option: my bank account. The card linked to it is governed (checked, validated)  by SEPA (European payments area) and supposed to be valid worldwide. But VideoAsk does not allow me to?VideoAsk , do you discriminate bankcardholders?? 

1
Grace
Community Team
2 years ago
Grace
Community Team
GraceCommunity Advocate
published in Your VideoAsk account

Manage your VideoAsk OrganizationF.A.Q.

There’s a lot that can be done to keep your videoask account in order, set up permissions for team members and keep track of video/audio processing minutes, so we’ve compiled a list of top tips to get you started: Name your organization, switch organizations or leave an organization When you create a VideoAsk account you become the owner of the organization. It will automatically be called My organization, if you would like to give it a name or update the name at any time you can do so by going to the Account Org & Settings:  Select Overview: Then set a name for your organization: If you get invited to another person's organization it will appear in the drop down list at the top of your inbox so you can easily switch between organizations any time:  If you would like to leave an organization you will need to be in that organization, go to your Account Org & Settings and select Team. From there you can remove yourself from the team member list by clicking on the trash can. Add t

1580
Grace
Community Team
2 years ago
P
patel93Explorer
asked in Your VideoAsk account

Bundle Typeform and Videoask

Are there ways to access both Typeform and Videoask using an integrated subscription plan? Why are they separate services?

2
Maya
Typeform
3 years ago

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