Hey has anyone ever selected a year subscription by accident instead of the monthly and knows how easy it is to get a refund and swapped over the billing? Really screwed me over
Best answer by john.desborough
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Userlevel 7
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- Certified Partner & Champion
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16 June 2021
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if you need to contact the billing folks, raise a ticket at the link here… they are pretty good about getting back to you..
des
if you need to contact the billing folks, raise a ticket at the link here… they are pretty good about getting back to you..
des
Thank you! I’m literally having a panic tack here 🤦♀️ what a boo boo to make! I have contacted them through the link I hope they come back to me asap
+5
Let us know how goes 
I have same problem.
How It went,
+5
Welcome to the community
Yes, I contacted them right now, I am just curious what should I expect as I do not have many positive experiences with getting refunds.
+5
Great! Each case is different so I’d say no thread in the community will give you a clear-cut answer about a particular refund. I really hope you get your situation sorted though 🤞
Just update from my side:
I was very, very surprised - IN POSITIVE WAY.
I even got response from Billing Team on Sunday - they refunded me without much investigation.
Then I received money back in 3 working days / on Wednesday (if I remembered correctly, official refund should take up to 5 days).
Many thanks, and keep it up!
Userlevel 7
+5
Hi again 
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