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Manage your Typeform account

Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

612 Conversations
1,963 Replies

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612 Conversations

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DEGExplorer

asked in Manage your Typeform account

How to personalise the Email Respondent email?

Hi Typeform Community, Keen to grab your advice. The Typeform Basic package that claims to, ‘Send follow-up emails to respondents’. We’d like to personalise the message using the fields that the respondent has submitted - is this achievable?Currently the response states, Hello,We’ve received your submission.Thank you & have a nice day!w206fbx56n09qc0e67g2rw206fbbg84hTypeform sent you this email on behalf of a typeform creator. We aren't responsible for its content. If you suspect abuse, like suspicious links, please report it here We’d like it to read, Dear [First Name],Thank you for submitting your details related to [Company].We recorded your interest in [product a] and we’ll email you on: [email address], shortly.Best wishes,Deg

577

2 days ago

TheVitalFiveExplorer

asked in Manage your Typeform account

How long does it take to fix the e-mail notifications isue?

How long does it take to fix this problem? It takes now already for a few weeks without any change.How can you solve this, or what do I need to do?This is the message if I want to set up a notification?The ability to edit email content is temporarily disabled to prevent misuse. In the meantime, you can set up Zapier and/or Slack integrations. If you have further questions please contact support.

744

2 days ago

danielTastemaker

asked in Manage your Typeform account

Folders within a workspace?

Hello everyone,we have many many typeforms for many topics in our company and use them internally and externally in four and sometimes five languages.To get some order we have a lot of workspaces, usually one for every language/country.However some of these workspaces are getting pretty filled up now and sometimes we have to search for a few moments to find a relevant typeform survey/quiz. I now have the following question: Is it possible to create folders in workspaces in order to get a better overview over the typeforms in the workspace and sort them separately? This would be super helpful. Thanks.

75310

20 days ago

PierangeloExplorer

asked in Manage your Typeform account

500. We feel a disturbance in the forms.

Hey there,I keep running into this error and I can no longer access my workspaces.Is there a way to solve it?Thank you all.Pierangelo

9096

21 days ago

pot1906dkExplorer

asked in Manage your Typeform account

Unable to change my subscription

I am trying to change my subscription from Basic to Free because the project that needed answers have finished.I can go all the way through selecting the Free subscription and answering all the questions, but when I arrive on the final confirmation page, the Confirm button it deactivated and nothing seems to be able to change that.Any idea why this is - I need to cancel within 5 days or a new month’s payment is drawn from my bank.

132

26 days ago

TheHasanJrExplorer

asked in Manage your Typeform account

Stuck at github student checkout

Stuck at here

516

28 days ago

Tyce723Explorer

asked in Manage your Typeform account

TYPE FORM NOTIFICATION

Does anyone know how to receive notifications when your type form has been completed and submitted?Thanks in advance!

28714

1 month ago

nimikkkExplorer

asked in Manage your Typeform account

I mistakenly subscribed to an annual plan.

I mistakenly subscribed to a Yearly plan. 590 doller.I want to downgrade to a monthly plan somehow. I don't care if I have to pay a penalty. Please help me.

433

1 month ago

ValleExplorer

asked in Manage your Typeform account

mistakenly activated an annual plan

On September 16th, 2024, we mistakenly activated an annual plan and received the invoice with the number IN-2024-824954, for a total amount of 302.50 EUR. We would like to switch this plan to the monthly plan and proceed with the cancellation of the annual plan.We would greatly appreciate it if you could process the corresponding refund and assist us in switching to the monthly plan.We look forward to your prompt response and assistance.

1 month ago

SDCoPExplorer

asked in Manage your Typeform account

New Free Plan - Number of Responses

For the new free plan, you get 10 responses per month with an unlimited number of surveys. Does this mean that only 10 people per month can answer one of our surveys under the free plan? It also says that responses won’t be lost, so...I am unclear. What is purpose of having unlimited surveys if only 10 people per month can answer them? Even for a free plan, that seems entirely not useful. What am I not understanding? Thank you!

185215

1 month ago

RymiKellyExplorer

asked in Manage your Typeform account

Is their a customer support contact phone number?

Does anyone know the customer support contact phone number?

531

1 month ago

360energyExplorer

asked in Manage your Typeform account

Refund

I am writing to request a revision of the charges associated with Invoice # IN-2024-804489. Due to a change in our needs, we will no longer be requiring the subscription for the 2024-2025 period. Please review the invoice and issue a credit to the VISA account ending in 1223 at your earliest convenience. I would appreciate confirmation of the credit, and any further steps required to process this request.

131

1 month ago

thefinancehubExplorer

asked in Manage your Typeform account

Upgrade not showing

Good day, I have upgraded my Typeform account this morning from free to the paid basic plan to see more of our survey results, but the upgrade is still not reflecting on my account? Warm regards,Heidi

592

1 month ago

goeunExplorer

posted in Manage your Typeform account

Delete Account

I want to delete my account because I don't use it anymore

1 month ago

ReneeTExplorer

asked in Manage your Typeform account

Why can't I cancel

I only needed to do one survey for one project in July. I swear I cancelled my subscription when it was done, but my boss just came to me and said we were billed for August and when I logged into my account I see it is still active and they are about to bill us for September too! So I try to cancel, but when I get to the end of your survey, the cancel button is grayed out! I also am unable to delete my payment method. I am also unable to instant chat with you bc I only had the basic plan. I hope to have a prompt cancellation AND a refund of the two months I didn’t even want or use. Seriously.

131

1 month ago

KeyayatExplorer

asked in Manage your Typeform account

Money return

Good evening Typeform,I want to stop an automatic subscription renewal. Now 107.69 euros have been automatically taken from my bank account. I did not agree to the extension of the subscription and I would kindly ask you to return my money to me, as well as to cancel this automatic withdrawal of money. Please, take into consideration my situation (nobody informed me about this process as well as nobody have asked about my confirmation). I wrote you an email as soon as I saw your email about invoice.With best regards,Kateryna Bartashovych

573

1 month ago

Seunghoon JeongExplorer

asked in Manage your Typeform account

Cancellation of service

Hello,I'm going to stop using your service.The payment request has been made without cancellation of the Typeform subscription today.The payment was not approved because the stopped card was registered.I don't think I'll use it for a while because it's not frequently used.Please cancel the payment and change it to a free plan as of today.I hope you are always healthy.Thank you.

21114

1 month ago

Lauriel.33Explorer

asked in Manage your Typeform account

change of plan

Est-ce qu’en repassant temporairement à un plan gratuit je vais perdre l’accès aux résultats de mes sondages actuels ? Merci de votre réponse. laurie !-- Google Translation -- Will I lose access to my current survey results by temporarily downgrading to a free plan?Thanks for your reply.laurie!

1 month ago

HazelExplorer

asked in Manage your Typeform account

Response Count Dropping from 32 to 18 – Any Solutions?

Hello Typeform Community,I’m experiencing an issue with my Typeform data where the response count has unexpectedly dropped from 32 to 18. Has anyone else faced a similar problem? I would greatly appreciate any advice or assistance on how to resolve this issue. Thank you!

1 month ago

Rene StarkExplorer

asked in Manage your Typeform account

I NEED TO SPEAK WITH SUPPORT

I have an issue that has been going on and putting my business on hold for nearly 3 weeks now. 2 forms disappeared, now I’ve found that 2 forms have logic that is no longer working and was as recently as last week. I have tweeted, emailed, EVERYTHING - I saw there is live chat if you upgrade to the business plan - so I did that...I followed the instructions on where to find live chat - its not an option in my account. I NEED TO SPEAK TO SOMEONE OR CHAT - whatever - to get this addressed TODAY. This is an absolute complete stop for me in my business - if I have pay for priority support or there is something I need to do to get this resolved PLEASE LET ME KNOW. I just want help so this can work again PLEASE PLEASE PLEASE

45416

1 month ago

nickmattifitExplorer

asked in Manage your Typeform account

Refund

Hi there, I didn’t realize I was on annual renewal and was just billed for another 12 months. Is there a way I could be refunded and just pay the monthly amount instead? Thank you much. My email is: nickmattifit@gmail.com Thanks, Nick

47518

1 month ago

Indigo_522Explorer

asked in Manage your Typeform account

Credential Update

If I change the credentials on the existing account, it will not affect anything on the account?

112

1 month ago

De KringenExplorer

asked in Manage your Typeform account

i get a blank page after loging in and also connecting services say typeform is giving a error

182

1 month ago

Marcos filhoExplorer

asked in Manage your Typeform account

Problemns in my accounts

I'm having several problems to publishing my form and installing the Facebook pixel

102

1 month ago

TurbobuddahExplorer

posted in Manage your Typeform account

Why am I getting these emakls? I only just signed up to ask

Up until now I have never been signed up to a typeform account, why have I gotten this phishing spam in my inbox two days in a row, it's bypassed my spam filter

461

2 months ago

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