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Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

  • 414 Conversations
  • 1,308 Replies

414 Conversations

Q
QDIARIAExplorer
asked in Manage your Typeform account

HOW TO DELETE RECORDS FROM AN EMAIL

A user has asked us to delete any and all survey response records. How do I find the data and delete them without having to access them one by one?

1
Liz
Community Team
1 hour ago
S
Sofia VladExplorer
asked in Manage your Typeform account

Small ask

I was going to send this as an email but i soon found out that sending an email to the Typeform is no easy task, so i am going to make myself look like a complete clown here. I’ve created a small little Dota 2 game related quizz.I was about to post this on Reddit where i am absolutely confident it would get just over 3000 respounses.Sadly i do not have the 101.15 EUR to fund this fun little "project".It would be the only Dota 2 related quizz that has the entire 130 heroes in the game as a result. So my request is: If you would kindly agree to upgrade my plan to 2500 results for ONE month you would get some free traffic and advertisement for your platform (that is extremly well made and easy to use btw, congrats on that).Otherwise i am afraid my quizz will just die hidden in your platform and on my account that i might never use again.If ANYONE is reading this email i am incredibly thankful for your time and i hope you agree that it’s not such a bad "deal". Never tried e-begging before,

9
Liz
Community Team
2 days ago
V
Veronika GaálExplorer
asked in Manage your Typeform account

How to upgrade if the page is under maintenance?

Guys, I understand the 24hr maintenance service on the upgrade page, but how can we reach out to Typeform’s support, or anyone, who can help me to upgrade our license TODAY? :D Live chat bot is not helping. Thank you. 

3
Liz
Community Team
3 days ago
A
AlyssaupbdaExplorer
asked in Manage your Typeform account

free accounts

Hello community! I need help regarding the billing. I use typeform for the non profit organisation i created. We collect clothes and childcare equipment to donate to families in need. Do you know if there is a free plan for that type of accounts?Thank you in advance for your help

6
Liz
Community Team
4 days ago
K
kadullforceExplorer
asked in Manage your Typeform account

Team Access to Typeform Surveys

Hello! I am using Typeform to create feedback surveys to distribute to our customers. Is it possible for my team to have access to the surveys and responses? How would I go about this? 

1
Liz
Community Team
4 days ago
A
abhibavishiExplorer
asked in Manage your Typeform account

How to reach Typeform support for billing issues

I’ve been a Typeform subscriber for 5+ years now. I’m shocked to see that my account has been downgraded to the FREE plan and all my Typeforms have been taking down, despite the fact that I’ve paid for the yearly PRO subscription. Typeform did not send a single email to me, before taking all the forms offline.  I’ve created a ticket, and even sent an email to: billing@typeform.com.  My entire business relies on capturing leads through Typeform, and the fact that Typeform does not provide urgent support to its loyal customers is shockingly unbelievable to me. 😟 Does anyone know if there’s any way to reach the support urgently? P.S: I can’t access Live Chat, because I’ve been downgraded to the Free plan. 

1
Liz
Community Team
8 days ago
L
Leora16Explorer
asked in Manage your Typeform account

Shared folders and forms

Hi,I opened a paid account for myself, I created 50 questionnaires there. I shared the questionnaires with a paid account of my workplace. If I now cancel my paid private paid account - will the files be deleted on the shared folder since I am the one who originally created them? Or will they stay and work normally? They are all already integrated.Thanks

1
J
9 days ago
R
RahmaneExplorer
asked in Manage your Typeform account

Separate log in for each respondent

Hi guys.I study psychology and I am doing an experiment soon.I need to have a site where there will be a log in for everyone (separate log in for each person) , where they have to fill out

2
Y
9 days ago
T
tpinExplorer
asked in Manage your Typeform account

Typeform interface in french ?

Hello,At this time, Typeform interface is only available in spanish or english. Do you plan to add french to available language on the web interface ?I’ve many users dont english friendly. Regards

1
Liz
Community Team
11 days ago
P
Pesquisadora de ImpactoExplorer
asked in Manage your Typeform account

Refund

My subscription was charged yesterday, but I have no interest in continuing because I am not using the tool.Does anyone know how to cancel and ask for a refund?Thanks.

1
michealadedirann
11 days ago
M
mumarExplorer
asked in Manage your Typeform account

Business per typeform account

Hi!I wanted to know that how many businesses i can use with typeform to get leads using typeform surveys by having 1 account subscription?How many pixels i can setup in 1 typeform account?

1
Liz
Community Team
14 days ago
C
callaboExplorer
asked in Manage your Typeform account

Transferring account ownership

hi Im using my social account(gmail) I read the article about transferring account ownership belowhttps://www.typeform.com/help/a/transferring-account-ownership-4403599810324/but I couldnt change my email. what i found was only setting a new password  Im gonna leave my company so need to change the ownership.plz let me know the other way to change owner`s account or if it is possible, delete owner`s account with leaving survey data thanks  

1
Liz
Community Team
15 days ago
B
Bahar_KExplorer
asked in Manage your Typeform account

Notification doesn't work anymore

I have 3 typeforms, notification is active on all of them, however we no longer receive mail when customers fill out the typeforms. We have not changed anything in the settings and the notification button is active.

4
W
15 days ago
F
FrancescaCancelliExplorer
asked in Manage your Typeform account

Typeform - Salesforce Integration - API Callout Error: 401 – Unauthorized

Hello,  we are contacting you because we noticed an issue between Typeform and Salesforce and the related integration. I am going to explain better the situation in order to ask you your sopport. This is our Platform: https://o4o8x9cxytl.typeform.com/circularity?typeform-source=circularity.com and this form is directly linked with our Salesforce CRM in order to generate new leads. We noticed that the syncronization does not work anymore since more or less February. Before the integration worked correctly. If we go to the Typeform, we can see the following error: API Callout Error: 401 – UnauthorizedWe didn’t touch anything so we can not understand the issue. Can you help us ? Moreover, we also have another account on Typeform → info@circularity.comIf you are available, we can also schedule a short meeting in order to share our desktop.  Thanks, Francesca

5
Liz
Community Team
17 days ago
F
FoodHeroesExplorer
asked in Manage your Typeform account

i upgrade my plan but it doesnt work

Hello, I need help with my plan, i upgraded to PLUS nut it doesnt work, it still show me as if i have a free plan and doesnt let me use all the feautures after paying 50€.what can i do?

2
Liz
Community Team
17 days ago
A
AhdhofjficExplorer
asked in Manage your Typeform account

upgrade

Just upgraded to 100 responses. £30 invoice done. Still saying I’ve reached my limit with 10 responses. any ideas please? 

4
Liz
Community Team
21 days ago
H
HussamExplorer
asked in Manage your Typeform account

what is this who manipulate in my form

 

3
Liz
Community Team
21 days ago
P
PhilippExplorer
asked in Manage your Typeform account

Get the Typeform invoice attached to an email or via the API

Hello,is there any way to get the Typeform invoice attached to an email? Or if not, is it possible to get it through the API?I would really like to give my bookkeeper the possibility to download the Typeform invoice by herself. Currently only I am able to do that, which is really annoying. I know I can add her as a member, but this would give her access to other things as well. She should only be able to download invoices..So is there any way to get the invoice, other then login in as an admin? Thank you!Kind regards,Philipp

6
E
22 days ago
B
Becky_VTSExplorer
posted in Manage your Typeform account

General Inquiries

Hi everyone! My team is currently utilizing Typeform but we want to potentially use it for more instances. Is there someone who works at Typeform I can connect with 1:1 to get some questions answered?

9
Liz
Community Team
23 days ago
M
MACSevenExplorer
asked in Manage your Typeform account

Business Plan - users v billing

Hey everyone.. quick question - does the Buisiness Plan subscription cost cover all five users? Or does each user need to pay the subscription?Looking at upgrading, but don’t want to make the leap and find it’s going to cost five times as much as I budgeted!

3
Liz
Community Team
24 days ago
C
ClearlightSaunasExplorer
asked in Manage your Typeform account

Typeform telling me I need to upgrade to have higher Responses limit.

Hi there Typeform Community,Hoping someone can shed some much needed light for me :)After doing several upgrades to my plan this morning after saying I had used up my monthly response limit, which meant me lead gen forms were closed, - I am now on the PLUS for 1K responses - I still cannot publish my typeforms, or take any more responses, and my responses are well below 250!All forms are set to "Private" and telling me I have reached my limit of 250, and that I need to upgrade. So frustrating.Please help!This is very bad for our business.Please help ASAP!Thanks in advance

2
C
25 days ago
A
AdammmExplorer
asked in Manage your Typeform account

How to unsubscribe ?

Hi, I would like to unsubscribe. What do I have to do to unsubscribe ? 

6
Liz
Community Team
29 days ago
A
annaamurriExplorer
asked in Manage your Typeform account

"signup denied"

Why when I try to signup with my company address email I receive the message "registration denied"? It happens also when I try to buy  a paid plan

4
Grace
Community Team
30 days ago
P
picoExplorer
asked in Manage your Typeform account

i paid for monthly upgrade, the money already debited on my bank card account but typeform said it fail

i paid for monthly upgrade, the money already debited on my bank card account but typeform said it fail  

1
Grace
Community Team
1 month ago
A
amyzelinExplorer
asked in Manage your Typeform account

Trouble accessing my account

I recently updated my payment details, but every time I try to log in it continues to ask me to update that information. I update all of it, try to navigate to the workspace and it pushes me back to the payment details page. Like a vicious circle. Has anyone dealt with this before?

6
Liz
Community Team
1 month ago

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