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Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

  • 478 Conversations
  • 1,518 Replies

478 Conversations

S
Suja ChandraExplorer
asked in Manage your Typeform account

cancel a paid subscription when email is lost

How do I cancel a paid subscription ?  I used an email that does not exist any more (I left a prior job) But subscription charges per month are piling up with no way to cancel the subscription

4
S
1 day ago
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guidowalterSharing wisdom
asked in Manage your Typeform account

How do I chat with typeform?

I am logged into my typeform account and select help center. Link to https://help.typeform.com/hc/en-us I get logged out and at the buttom I find  Still got questions? Feel free to contact us or ask the Community. Got a Business or Premium plan? Log in to use Live Chat. link to: https://admin.typeform.com/login I log in and get back to where I started. A classic loop. Thats brilliant and entertaining. But how do I chat with typeform?Thanks

7
A
1 day ago
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jsquezeExplorer
asked in Manage your Typeform account

Payment Form

Hey, so brand new user here and I know for a fact that Typeform is what I want to use so I am going to get the Business plan. Only issue is that I am getting the “arg” message every time.I have tried:turning on international settings on card Apple pay Google Pay Different Browsers Different CardsGotten nothing. Has anyone else experience issues like this? I need to build out my applications over the next 48 hours and this is blowing my mind that I can purchase the product

3
Liz
Community Team
1 day ago
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nicholasmelExplorer
posted in Manage your Typeform account

Typeform technical support response times

I was locked out of my account this morning and cannot get any password reset emails, which seems really odd. I created a support ticket around 5 hours ago and still have not heard back from Typeform.Can someone tell me how to expedite the customer support process with this company? 

12
Liz
Community Team
3 days ago
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ColectivoCALAExplorer
asked in Manage your Typeform account

Problems to get NGO discount

Hi dear community! As member of NGO, yesterday I tried to get a discount code to make our payment to get typeform. I still haven’t receive anything. Is that normal? Can anybody tell me the way he or she get the discount code?? Thank you very much!!

1
Liz
Community Team
3 days ago
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Comm-DirektExplorer
asked in Manage your Typeform account

How can I delete or rename an empty workspace?

I created a particular workspace to experiment with Typeform when I was new to it. It has a silly name. Since then created some more ‘serious’ workspaces which I use for my job. I deleted the experimental typeforms in the ‘silly’ workspace, but it's still sitting there and right now I'd like very much to either delete this  workspace, or rename it, but I don't know how.

12
V
5 days ago
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nickmattifitExplorer
asked in Manage your Typeform account

Refund

Hi there, I didn’t realize I was on annual renewal and was just billed for another 12 months. Is there a way I could be refunded and just pay the monthly amount instead? Thank you much. My email is: nickmattifit@gmail.com  Thanks, Nick 

5
Liz
Community Team
5 days ago
M
mimi38Explorer
asked in Manage your Typeform account

How can I refund and cancel a subscription I got just now? It was a mistake and now my bank account is almost empty!

I was trying to register for a one month only subscription because I would only use Typeform for 1 WEEK. I used Typeform before (2018) and the basic monthly subscription was also around the $20-$30 dollar range so I thought ok, that's what I'll do again.I'm surprised because they subscribed me to the ANNUAL plan and my debit card was charged more than EUR300?! I am a grad student with no work at the moment and this is my rent money they took. :( I already sent an email and a message because this is urgent and I have no response.

59
Liz
Community Team
12 days ago
K
KharlMullerExplorer
posted in Manage your Typeform account

Earning and Gifts

Hello can I earn money here while still on a free subscription?And how do I go through with that please do Share?

1
Liz
Community Team
12 days ago
D
danielSharing wisdom
asked in Manage your Typeform account

Folders within a workspace?

Hello everyone,we have many many typeforms for many topics in our company and use them internally and externally in four and sometimes five languages.To get some order we have a lot of workspaces, usually one for every language/country.However some of these workspaces are getting pretty filled up now and sometimes we have to search for a few moments to find a relevant typeform survey/quiz.  I now have the following question: Is it possible to create folders in workspaces in order to get a better overview over the typeforms in the workspace and sort them separately? This would be super helpful. Thanks.

8
Liz
Community Team
17 days ago
M
mydudechrisExplorer
asked in Manage your Typeform account

Being billed for an account I did not sign up for

I have been trying desperately to contact Typeform support to file a complaint about being billed for an account I do not have. I keep getting charged and am receiving email for the account but I never signed up and when I try to log in with the account that I receive email from, it shows as a brand new account with no subscription attached to it. I have written to customer support 3 times now and nothing is happening. I cannot seem to get through and this is incredibly frustrating. 

5
Liz
Community Team
18 days ago
K
Kitty_VinceExplorer
asked in Manage your Typeform account

Not receiving 2FA code to login

Our staff has be trying to login in for the last few months, but I have not been getting the verification code to login to the business account. And since we cannot login we cannot access the Live Chat for assistance. We tried the support emails but only receive automated responses and no actual help. The payment to our subscription will be affected if we cannot login. HELP

3
Liz
Community Team
30 days ago
S
startinsaclayExplorer
asked in Manage your Typeform account

Promotion Code

Hello, Can I use a promo code when I already have a plan ? If not, can I cancel my plan with a overdue payement to get a plan with that promo code ? Thanks,Start In Saclay

1
Liz
Community Team
30 days ago
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Costas Tennis OpenExplorer
asked in Manage your Typeform account

cant open

App keeps saying a new mobile app is on its way and it doesn’t allow me to edit my documents!!

4
Liz
Community Team
1 month ago
A
Alexander SimonExplorer
asked in Manage your Typeform account

Pricing for addtional seat in business edition

customer wants to start with business edition, including 5 seats. Asking about pricing for addtional seats if needed in the future.

1
Liz
Community Team
1 month ago
F
furryfriendsExplorer
asked in Manage your Typeform account

Is Customer Service non-existent?

Nobody answers email requests, can’t find the live chat

5
Grace
Community Team
1 month ago
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BobtartExplorer
asked in Manage your Typeform account

I need billing help, have not heard back

I recently got charged a lot of money for not using typeform in over year, with no responses and no use of my typeform account. I have reached out and created tickets with typeform but have yet to get a response. I need that money back, it was a lot and as a student I really cannot afford this right now.

1
Liz
Community Team
1 month ago
M
MaritMaxwellExplorer
asked in Manage your Typeform account

I really have an emergency but I can't reach the support (no answer yet after 24 hours...)

Can someone advise me how to reach out to them to get in contact soon?

3
Grace
Community Team
1 month ago
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staffna2023Explorer
asked in Manage your Typeform account

MY team@staffna.com TYPEFORM ACCOUNT GOT HACKED AND I HAVEN'T RECEIVED SUPPORT

HI!  URGENT  MY TEAM@STAFFNA.COM ACCOUNT GOT HACKED BY AN ANGRY UPWORK FREELANCER, AND NOW HE HAS CONTROL OVER THE ACCOUNT.  PLEASE,  HELP OUT AS SOON AS POSSIBLE.  THIS IS JUAN MANUEL VIVAS CARBO, THE OWNER OF THE ACCOUNT. MY PERSONAL EMAIL IS JMVPROD96@GMAIL.COM, AS HE ALSO ACCESSED OUR HOSTINGER AND BLOCKED US FROM RECEIVING EMAILS.  KIND REGARDS,

2
Grace
Community Team
1 month ago
M
MaritMaxwellExplorer
asked in Manage your Typeform account

Our account is cancelled due to a not paid invoice, but the invoice is paid..

We got an email this Saturday that our account got cancelled due to a not paid invoice, but on our side the invoice seems to be paid. This is a really big issue because we have forms that we still use on the account… 

2
M
1 month ago
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HyooExplorer
asked in Manage your Typeform account

Refund

Hello:)Last month i survey useful with Typrform’s monthly plan.However, from this month i have nothing to use, so I should have canceled it, but I forgot.I downgraded as soon as the payment was made this month,but I did not use it. Is it possible to cancel it? I was aware that it was possible to downgrade while using it, but my English skills were not good, so I thought that all the answers I had right away would disappear when I made a downgrade reservation. sorry.  

1
Grace
Community Team
1 month ago
Brandonm
BrandonmExplorer
asked in Manage your Typeform account

unable to login or reset password or even get a response from TypeForm on this issue

Yesterday, I attempted to reset my typeform account password, and I followed every instruction provided from TypeForm in order to do so. I received an email from TypeForm that I’ve copied/pasted into this post. I have reached out to type form for help more than once, and am unable to get a response to get my password reset or unlock my account. Please help! Typeform - Okta Password Reset Requested Hi brandonmarti1, A password reset request was made for your Okta account. If you did not make this request, please contact your system administrator immediately. At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in Help page. Then click the Request help link.

3
Liz
Community Team
1 month ago
J
juliaashley23Explorer
asked in Manage your Typeform account

Not receiving emails from Typeform, can't update email

Recently, I had to switch to a new email, so the original email I signed up with Typeform is no longer active. I tried to go to “settings” to change the email to the new one, however it will not allow to me since my Typeform was linked via socials, and I cannot set up a password since I am no longer receiving any emails. I emailed Typeform regarding this issue and informed them to respond to my concern to my NEW email (not the one I signed up with), but I have not heard back for several weeks. I’m assuming they have been trying to email my old account. I would like help with this please, as I’m not receiving any notifications or any updates!

5
Grace
Community Team
1 month ago
C
createyourwhyExplorer
asked in Manage your Typeform account

I have just renewed my Typeform Subscription. Will Formless cost me more?

I have just renewed my Typeform Subscription for the year. Will Formless cost me more? If yes, how much?  Thank you. Sincerely, Kevin

1
Liz
Community Team
1 month ago
S
Shikhar GuptaExplorer
asked in Manage your Typeform account

Refund

I was using the package for student to register for a trial subscription because I would only use Typeform for trying the survey for my studies only but then I didn’t use it. I'm so shocked because they subscribed me to the ANNUAL plan and my credit card was charged 572.30 USD. ( I am a student with no work too at the moment and this is more than my living cost for the whole month. It strange that they didn’t have any reminder about the next bill then I totally forgot about it. I have already sent an email but haven’t got any reply.please help

3
Liz
Community Team
1 month ago

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