Your VideoAsk account

Conversations about account settings, plans and usage.

  • 39 Conversations
  • 140 Replies

39 Conversations

Shane H
Shane HExplorer
asked in Your VideoAsk account

Refund needed

My account was automatically upgraded to brand instead of the plan I was on and charged annually. I have emailed as soon as this happened and zero response.  This is terrible customer service. Please refund me ASAP. 

1
Grace
Community Team
21 hours ago
Fabiane Alves Araújo Corrêa
Fabiane Alves Araújo CorrêaExplorer
asked in Your VideoAsk account

Cancelamento e Reembolso

Boa tarde, Eu cancelei a minha assinatura, mas não recebi nenhum e-mail para confirmar o meu cancelamento e também não sei quando o valor será estornado/cancelamento para a fatura do meu cartão.  Não encontrei informações na página de vocês. Espera retorno e solução. Obrigado. Google translate: Good afternoon,I canceled my subscription, but I didn't receive any email to confirm my cancellation and I also don't know when the amount will be refunded/cancelled to my card bill. I didn't find information on your page. Expect feedback and a solution. Thanks.

1
Grace
Community Team
24 days ago
CutyDina
CutyDinaExplorer
asked in Your VideoAsk account

Video ask media library

Hello. In Vdeoask i can't delete the videos I'm not using anymore, i usually delete old versions so i don't get confused. But still in the library, I delete the videoasks attached to them, but still not getting the delete button :(. Is this a bug?

2
Liz
Community Team
24 days ago
mayolett
mayolettExplorer
asked in Your VideoAsk account

Need the 2000 Minutes

I already contacted support for upgrade. Now I need to wait till 31st to speak to someone on Zoom before I can get 2000 Minutes. Isn’t there a faster way for this? 

4
Grace
Community Team
1 month ago
shunwoni7
shunwoni7Explorer
asked in Your VideoAsk account

Created video with regarding branding

Hello,I've produced a video for our new leads, but I don't anticipate needing to create more videos. Instead, I'd like to use the one we've already made for our new leads. However, I'm concerned that if I downgrade to the basic version, it might affect our current video, potentially changing the branding to VideoAsk. Our intention is for it to continue representing our own brand, and we'd like to avoid any unwanted alterations.Thank you for your attention to this matter.

3
Grace.H
Typeform
2 months ago
Kenney Myers
Kenney MyersExplorer
asked in Your VideoAsk account

Custom Domain SSL Warning

So the custom domain seems to be working fine except for the fact that I get a SSL warning when I try to go to it which is a non-starter for users. What can we do about this? The video URL is https://video.ebookfairs.com/f3fcv1y6w 

4
Liz
Community Team
3 months ago
R
RonanwallExplorer
asked in Your VideoAsk account

How do I contact VideoAsk support?!

Hi, My co-founder and I have sent several Video’s to the VideoAsk support team but haven’t gotten any replies? Does anyone know how to get a response from them?We have VideoAsk heavily embedded on our site, so that it’s the route through which we receive all sales opportunities but none of the submissions are reaching the email address we set up. So we’re losing sales and will have to take VideoAsk out next week unless we can resolve it.ThanksRonan 

9
Grace.H
Typeform
3 months ago
NatalieTWC
NatalieTWCExplorer
asked in Your VideoAsk account

Need help understanding how to use videoAsk for my students

Hi, I teach online and want to ask my students to send in a short video clip about there journey.  How would I do this via videoAsk.  Will I create a profile and then send to them to do a video via my profile?

5
NatalieTWC
4 months ago
Brettjoh
BrettjohExplorer
asked in Your VideoAsk account

Sharing VideoAsks with different organisations

Hi Community!I want to find out whether it is possible to share a VideoAsk workspace (build section) with another organisation i.e. another VideoAsk account/administrator. I cannot seem to find any detail as to whether this is possible or not in the How-To-Guides.Thanks!

2
Brettjoh
4 months ago
I
ImpacterPathwayExplorer
asked in Your VideoAsk account

AI Summary Documentation For API

Yo, Yo….The AI BETA summary is enabled on our Typeform/VideoAsk account, and we're wondering how/where to pull this data from the API. Can you provide the documentation so our developers can access the "AI SUMMARY" that is provided for all of our videoasks? We don't see it here --> https://developers.videoask.com/. Thank you. 

2
mauricio.munoz
Typeform
4 months ago
MichaelZ123
MichaelZ123Explorer
asked in Your VideoAsk account

Billing Problem and Communication

Hello - I’m trying to sign up as a new customer.  When I first went to the website, it said there was a summer sale with $28/month with annual payment on the 3rd tier.  When I follow the prompts to accept that option, it isn’t in the subscription options.  I’ve tried second messages the last couple of days to get this correct with no response, and you don’t seem to have a phone number to resolve.  I’d really like to get my account up and running, but under the deal ya’all advertised.  How do I get this going?

3
Grace
Community Team
4 months ago
I
ImpacterPathwayExplorer
asked in Your VideoAsk account

No Videoasks are being recorded - 7/5/23 @ 11:30am PST

No Videoasks are being recorded. All of our videoasks (we have hundreds of student-facing curricular questions responded to by thousands of students a day in schools) are not recording answers. In other words, students submit an answer to a question, and VideoAsk has no log of it.  Furthermore, when we try and send a webhook query to suck the data from VideoAsks API to our database, the return query says “invalid date” and gives us nothing.It’s as if the student work doesn’t exist at all.Obviously, this is a huge problem.We emailed/VideoAsk’d support through our account button at the bottom-left “VideoAsk Us,” but no ticket seems to have been auto-generated and we never got an email receipt that the ticket was created.Please advise.We’ll follow-up with more details via email with someone from VideoAsk directly. --- FLEX COLLEGE PREP / IMPACTER PATHWAY

6
Grace
Community Team
4 months ago
contastic.live
contastic.liveExplorer
asked in Your VideoAsk account

Team Members

Hello All,and I have one further question:We are using the full version of videoask and I need my team members to answer video calls.after giving the access and trying the function we hade the problem that only to my account the calls were going through. PC and phone settings were checked. Is there any other setting to bear in mind?Looking forward to your help. Best wishes,Patrick

4
Liz
Community Team
4 months ago
A
AydExplorer
posted in Your VideoAsk account

VideoAsk problem yet another after a few days..

Hi, like every 2/3 days today videoask has problems. Today we are already 3, account owners that we pay that we can't even see the forms that users send and consequently this does not start webhook requests. The problem has been happening for about 1 hour and it doesn't seem to have gone away.

3
Grace
Community Team
4 months ago
L
Liza Van der StockExplorer
asked in Your VideoAsk account

Removing Typeform/Videoask logo after upgrading Plan

Hi Community,  I’m a new user and I’m loving everything. Typeform and videoask will revolutionise my business!My question, I need to create a lot of typeforms and videoasks and I will start using them + collecting replies next month. Is it possible to create them using a lower tier, then upgrade and remove the branding before embedding them in my website?Kind regards,Liza

4
Liz
Community Team
5 months ago
Cgande200
Cgande200Explorer
posted in Your VideoAsk account

Raw Video Download

Hello,About a year ago I remember being able to access and download the raw video recording from your site. This feature was useful to us as some videos don't come in as crisp as others. Will this feature ever come back?

3
Grace
Community Team
6 months ago
David Thoreau
David ThoreauExplorer
asked in Your VideoAsk account

Question? How do I create a personality assessment in videoask without having to use any video?

Is there a way that I can create a personality test in videoask without using video? Below is the use caseI want to create an one way video interview process. This video interview would consist of two parts: First Part: 40 question personality test (Similar to Myers-Briggs, with the user being provided with the question and several multiple choice responses. User can only select 1 response per question) Second Part: a 6 question one way interview (Here, the user will only be able to respond via video I want to build this in a single videoask (for lack of better words) flowIs this something that can be done, or would I essentially have to load 40 1 second video clips, (with the question typed in the video to minimize processing time) for the personality screen portion of the video interview process?  

2
David Thoreau
7 months ago
Karine Champagne
Karine ChampagneExplorer
asked in Your VideoAsk account

bug?

Access Denided code 1020Why is this code given to me?Thanks!Karine 

3
Grace
Community Team
7 months ago
sheelagh schulze
sheelagh schulzeExplorer
asked in Your VideoAsk account

Video responses not showing

I have sent out a Video Ask to 25 people. 6 responded and I was able to see the videos. Today 3 more people submitted videos, but I can’t see them…

5
Grace
Community Team
7 months ago
Climatebase Fellowship
Climatebase FellowshipExplorer
asked in Your VideoAsk account

Need to upgrade account but VideoAsk team is not responding

Hi everyone! The VideoAsk team has not been responding timely with me, and I am trying to upgrade my account to have more minutes. After 1000 minutes per month, you need to talk to sales, but no one is responding to me, and I only have 50 minutes left this month. We are running an admission’s system for our company right now, and if we run out of minutes, our system will break! Does anyone know how to get in contact with them???

7
Grace
Community Team
7 months ago
sandeepa
sandeepaExplorer
asked in Your VideoAsk account

Purchased the Basic Plan

I have purchased the basic plan but still i am not able to make any changes in Video Audio. Need help

4
Liz
Community Team
9 months ago
Aslam
AslamExplorer
asked in Your VideoAsk account

Need Pro Forma Invoice from VideoAsk, Is it possible?

As we are applying for several grant programs, a pro-forma invoice would be greatly appreciated to show the cost of our subscription for the next 12 months. This invoice will be used to demonstrate our commitment to the program and to secure funding for our continued use of VideoAsk. Is anyobody knows how to get a Pro Forma from VideoAsk? 

2
Grace
Community Team
9 months ago
Shanee Smart
Shanee SmartExplorer
asked in Your VideoAsk account

Can one VideoAsk sub be used on all three my course platforms?

I have three different courses. Would I need to purchase three different videAsk subs?

1
andrew_videoask
Typeform
9 months ago
HugoBess
HugoBessExplorer
asked in Your VideoAsk account

Invoice & VAT issue

Hello, I am contacting you because in your invoices, you are charging us VAT, whereas it should be self-liquidated (i.e. invoices without VAT). The problem is that we cannot recover this VAT on our side because of this.  Do you have a solution?  Thanks in advance,  Hugo

1
andrew_videoask
Typeform
9 months ago
S
so heeExplorer
asked in Your VideoAsk account

Please cancel the basic payment.

P

2
Liz
Community Team
10 months ago

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