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Conversations about account settings, plans and usage.

57 Conversations
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57 Conversations

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Daniel morExplorer

asked in Your VideoAsk account

Billing or support assistance

Trying endlessly to reach out to support, on a monthly grow plan, trying to figure out what’s my current e.g past month minutes usage/consumption but no luck so far. Can you pls help/reach out at least?Thanks

5213

1 month ago

Cinematic AddictsExplorer

asked in Your VideoAsk account

Whitelabel and manage

Hi VideoAsk Team,Is it possible to whitelabel, manage, and create VideoAsk cards for other businesses under their own domain name, but within my own VideoAsk profile. Is this feature available, and if so, could you provide more details on how it works?I need to get started on this immediately, so a prompt response would be greatly appreciated.Thank you!

653

1 month ago

RaggaExplorer

asked in Your VideoAsk account

Which VideoAsk Plan is right for my agency?

Hello, thanks for any input. I run a digital agency helping local home services businesses. Essentially, I’d like to embed a welcome video on their website with 3 CTA buttons. The welcome video will be about 40 sec long. The 3 buttons will be Contact Us, Book an Appt, Learn More. The Learn More button will be a 1 min video with 2 CTAs - one button will be to another video 1 min long. So, each customer will have a VideoAsk of a total of 4 mins of video total if the had a 4th video. That’s it, per month, per customer. All videos will be static with no more video consumption minutes needed. I’d like to have about 50 customers total and a white label ability. How many minutes requirement per year does this equate to for my agency needs? 2400m / year plan??

231

2 months ago

Sang TruongSocializer

asked in Your VideoAsk account

Plan Cancellation - Termination Period

Hello guys, I’m planning to cancel my VideoAsk plan next month as I’ll be switching to a new email, but I will remain a user. :3Regarding this, I have a couple of questions:Is there a notice period required for cancellation? If I cancel now, will my current VideoAsk projects remain live and accessible for the remainder of this month’s paid period?Thank you for your assistance.

422

3 months ago

Miguel CunhaExplorer

asked in Your VideoAsk account

Do re-recordings count towards the 200 minute processing allowance ?

Hello - I need to understand if a respondent re-records their video, does every re-record count towards my allowances of minutes? I'm conscious a user could re-record multiple times and so my allowance is quickly decreased. I'm hoping just each uploaded/submitted video counts towards minutes processed. Thanks in advance.

162

3 months ago

NatasharoqueExplorer

asked in Your VideoAsk account

Upgrade plan

Hi guys i have the monthly GROW plan and i want to upgrade to the monthly BRAND plan. Is there a way for me to just pay the difference between them or i will have to pay the Brand plan full price?

655

4 months ago

Emil HaliliExplorer

asked in Your VideoAsk account

Can we add more than 10 memsber?

I have more than 10 sales reps responding to video calls from clients coming from our website and email efforts. Is there an option to add more than 10 seats?

274

4 months ago

Dan CurranExplorer

asked in Your VideoAsk account

VideoAsk Watermark

We have the Brand level subscription. However, we are still seeing the the VideoAsk watermark. How do we remove? We have our logo in the system…….and we note accordingly. However, it still defaults to the VideoAsk watermark.

474

5 months ago

M LeahySocializer

asked in Your VideoAsk account

VideoAsk - Deleting contacts and customers

We have build up thousands of contact details in our VideoAsk account and we need to delete them - is the only way to do so really only individual deletion? This will take forever!

416

5 months ago

Alex-GermanyExplorer

posted in Your VideoAsk account

Videoask Bug - important!

Important! Videoask is no longer usable for us and our customers! Recently, you have to click 4 times for the video to start correctly with sound on a smartphone or desktop. This is a disastrous feature and our customers are complaining heavily. Please change this back immediately to a video functionality that starts the video with sound after a single click. Otherwise, we won't be able to use the tool anymore. We are very dissapointed to that…Have you had the same experience? How are you dealing with it? No user is going to click 4 times just to get the video to start properly.

528

6 months ago

rcttrainerExplorer

asked in Your VideoAsk account

Switching to Brand monthly

HiWant to bump up to Brand, paying monthly. While I can see a price, there is nothing that allows me to select that.How do I do that?thanksSuzanne

564

6 months ago

Greg BishopExplorer

asked in Your VideoAsk account

Any way to merge contacts with the same email address?

Is there a way to merge two contacts with the same email address? I have several in my account that are this way but here is an example:

272

7 months ago

Hazel MendenillaExplorer

asked in Your VideoAsk account

3 days past but custom domain still yellow. No response from Videoask support.

3 days have passed, but the custom domain is still yellow. No response from VideoAsk support. Added CNAME to my domain’s DNS settings on Namecheap Saturday early morning, but until now, Tuesday, it’s still showing yellow on Videoask. I contacted support (support@videoask.com) using the email address registered on my account but haven’t heard from them until today. I thought the Brand plan includes priority support.

301

8 months ago

Rob WilksExplorer

posted in Your VideoAsk account

VideoAsk Support

Hi allIs it me, or is Video Ask Support team understaffed or something? They are taking a long time to reply to emails. For example, I emailed on 27 March and chased on 4 April, and still have not received a response. I am looking to subscribe to the Brand package but it seems that my emails are not being treated as a priority. I have a survey due to be launched on 1 May but need an answer to a question urgently before proceeding.Any ideas.Thanks.Rob

9011

9 months ago

Pablo VelasquezExplorer

asked in Your VideoAsk account

Questions not showing since yesterday

We use video ask for recruiting and since yesterday all candidates have reported that videoask is not working, when I try it it shows the video and allows to record, but not the question in text. is anyone else having this issue?

506

9 months ago

RosalieExplorer

asked in Your VideoAsk account

Only anomymous responses

Hello community, My name is Rosalie and i just started using Videoask en Typeform for my real estate company based in Amsterdam. Until now i only get anonymous responses and not collecting any leads/ data. Can somebody help me out?see www,fairhouse.nl

394

10 months ago

Ruan Wemerson Lima de OliveiraExplorer

asked in Your VideoAsk account

Credit card expired

Hey guys. I am having problems making the monthly payment. I'm using my physical credit card and it says it's expired. it expires in 2027. I need help

231

1 year ago

Shane HExplorer

asked in Your VideoAsk account

Refund needed

My account was automatically upgraded to brand instead of the plan I was on and charged annually. I have emailed as soon as this happened and zero response. This is terrible customer service. Please refund me ASAP.

421

1 year ago

Fabiane Alves Araújo CorrêaExplorer

asked in Your VideoAsk account

Cancelamento e Reembolso

Boa tarde, Eu cancelei a minha assinatura, mas não recebi nenhum e-mail para confirmar o meu cancelamento e também não sei quando o valor será estornado/cancelamento para a fatura do meu cartão. Não encontrei informações na página de vocês. Espera retorno e solução. Obrigado. Google translate: Good afternoon,I canceled my subscription, but I didn't receive any email to confirm my cancellation and I also don't know when the amount will be refunded/cancelled to my card bill. I didn't find information on your page. Expect feedback and a solution. Thanks.

681

1 year ago

CutyDinaExplorer

asked in Your VideoAsk account

Video ask media library

Hello. In Vdeoask i can't delete the videos I'm not using anymore, i usually delete old versions so i don't get confused. But still in the library, I delete the videoasks attached to them, but still not getting the delete button :(. Is this a bug?

562

1 year ago

mayolettExplorer

asked in Your VideoAsk account

Need the 2000 Minutes

I already contacted support for upgrade. Now I need to wait till 31st to speak to someone on Zoom before I can get 2000 Minutes. Isn’t there a faster way for this?

404

1 year ago

shunwoni7Explorer

asked in Your VideoAsk account

Created video with regarding branding

Hello,I've produced a video for our new leads, but I don't anticipate needing to create more videos. Instead, I'd like to use the one we've already made for our new leads. However, I'm concerned that if I downgrade to the basic version, it might affect our current video, potentially changing the branding to VideoAsk. Our intention is for it to continue representing our own brand, and we'd like to avoid any unwanted alterations.Thank you for your attention to this matter.

313

1 year ago

Kenney MyersExplorer

asked in Your VideoAsk account

Custom Domain SSL Warning

So the custom domain seems to be working fine except for the fact that I get a SSL warning when I try to go to it which is a non-starter for users. What can we do about this? The video URL is https://video.ebookfairs.com/f3fcv1y6w

574

1 year ago

RonanwallExplorer

asked in Your VideoAsk account

How do I contact VideoAsk support?!

Hi, My co-founder and I have sent several Video’s to the VideoAsk support team but haven’t gotten any replies? Does anyone know how to get a response from them?We have VideoAsk heavily embedded on our site, so that it’s the route through which we receive all sales opportunities but none of the submissions are reaching the email address we set up. So we’re losing sales and will have to take VideoAsk out next week unless we can resolve it.ThanksRonan

2299

1 year ago

NatalieTWCExplorer

asked in Your VideoAsk account

Need help understanding how to use videoAsk for my students

Hi, I teach online and want to ask my students to send in a short video clip about there journey. How would I do this via videoAsk. Will I create a profile and then send to them to do a video via my profile?

665

1 year ago

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