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25 Conversations
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25 Conversations

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Cgande200Explorer

posted in Your VideoAsk account

Raw Video Download

Hello,About a year ago I remember being able to access and download the raw video recording from your site. This feature was useful to us as some videos don't come in as crisp as others. Will this feature ever come back?

18 days ago

RonanwallExplorer

asked in Your VideoAsk account

How do I contact VideoAsk support?!

Hi, My co-founder and I have sent several Video’s to the VideoAsk support team but haven’t gotten any replies? Does anyone know how to get a response from them?We have VideoAsk heavily embedded on our site, so that it’s the route through which we receive all sales opportunities but none of the submissions are reaching the email address we set up. So we’re losing sales and will have to take VideoAsk out next week unless we can resolve it.ThanksRonan

30 days ago

David ThoreauExplorer

asked in Your VideoAsk account

Question? How do I create a personality assessment in videoask without having to use any video?

Is there a way that I can create a personality test in videoask without using video? Below is the use caseI want to create an one way video interview process. This video interview would consist of two parts: First Part: 40 question personality test (Similar to Myers-Briggs, with the user being provided with the question and several multiple choice responses. User can only select 1 response per question) Second Part: a 6 question one way interview (Here, the user will only be able to respond via video I want to build this in a single videoask (for lack of better words) flowIs this something that can be done, or would I essentially have to load 40 1 second video clips, (with the question typed in the video to minimize processing time) for the personality screen portion of the video interview process?

1 month ago

Karine ChampagneExplorer

asked in Your VideoAsk account

AslamExplorer

asked in Your VideoAsk account

Need Pro Forma Invoice from VideoAsk, Is it possible?

As we are applying for several grant programs, a pro-forma invoice would be greatly appreciated to show the cost of our subscription for the next 12 months. This invoice will be used to demonstrate our commitment to the program and to secure funding for our continued use of VideoAsk. Is anyobody knows how to get a Pro Forma from VideoAsk?

3 months ago

Shanee SmartExplorer

asked in Your VideoAsk account

Can one VideoAsk sub be used on all three my course platforms?

I have three different courses. Would I need to purchase three different videAsk subs?

3 months ago

HugoBessExplorer

asked in Your VideoAsk account

Invoice & VAT issue

Hello, I am contacting you because in your invoices, you are charging us VAT, whereas it should be self-liquidated (i.e. invoices without VAT). The problem is that we cannot recover this VAT on our side because of this. Do you have a solution? Thanks in advance, Hugo

3 months ago

so heeExplorer

asked in Your VideoAsk account

Please cancel the basic payment.

4 months ago

driauxExplorer

asked in Your VideoAsk account

Refresh token expire_in

hi before the 02/11/2022 the refresk token expire in 86400 seconds and after the 02/11/2022 the refresh token, expire in 3600 seconds . It’s normal or do you have the bug ? I can’t see this updat in the documentation.Thanks for you help Cédric

5 months ago

Italian expressExplorer

asked in Your VideoAsk account

notification: Before continuing, please help us make your account safer.’

When I try to log back into my videoask profile it comes up with the message' Before continuing, please help us make your account safer.’Check your inbox to verify your account. But I claim this account for my client and have also obtained the login details from this client. And this notification appears there every time and don't want to bother the client all the time for this.Does anyone know how I can solve this problem?

6 months ago

Maddie WangExplorer

asked in Your VideoAsk account

HELP! Video ask discount

Hey, I’m a student and was wondering when I can get the 40% student discountI already contacted support, but still haven’t heard back

6 months ago

mansourExplorer

asked in Your VideoAsk account

what they meanning by " 100 mins of video or audio processing per month "

please , I want help to understand “what they meanning by " 100 mins of video or audio processing per month "”

6 months ago

contastic.liveExplorer

asked in Your VideoAsk account

App not working

Hi guys, hope you’re well!need urgently support:the Videoask App isn’t opening anymore.I’m using IPhone XR, everything was fine and since 3 days it only shows the start page (white and videoask logo) but doesn’t continue to login.need the app urgently to take my customers calls!!In general I feel all videoask related is lower as usual. looking forward to hearing from you!thanks, Patrick

6 months ago

Ash RoyExplorer

posted in Your VideoAsk account

Not getting any value from Videoask

Hi there I’ve been paying for VideoAsk for several months now but I haven’t had the time to really dig into the software. The support I’ve received has been prompt but very unhelpful. I don’t know how to get value from the software (my main objective is to get paying customers) I would like support to help me achieve this.

7 months ago

JimboExplorer

asked in Your VideoAsk account

Is the BRAND level minutes calculated monthly or annually?

A buddy of mine got the BRAND level, and it shows 2,400 minutes in his profile… Curious if the annual BRAND subscription is for the whole 2,400 and then add on to that, or if it is 200 monthly?

7 months ago

Isaac MoodyExplorer

asked in Your VideoAsk account

Paid for VideoAsk but plan is missing

Hi we paid for the videoask plan but it hasn’t appeared in the account and we have the receipt. How is that possible?

8 months ago

yu TsukadaExplorer

asked in Your VideoAsk account

[Videoask] Upgrade the plan

Hi, I would like to change the plan “Grow” to “Brand”.How can I do it?Thanks Yu

8 months ago

DanaSocializer

asked in Your VideoAsk account

videoask add more minutes

Is it possible to add more minutes in fewer increments than 350 min? I.e. adding only 100 min on the brand plan.

8 months ago

Sebastian1smartenergyExplorer

asked in Your VideoAsk account

Can I retain a video while switching from "free" to "paid" versions on Video ask?

If I receive a testimonial video on the free plan (with video ask branding on it), can I keep this video when I upgrade to the payed plan and just change the branding to my own companies?

9 months ago

Relatiecoach ErwinExplorer

asked in Your VideoAsk account

bankcard or creditcard, either one should be OK

In order to start using any paid VideoAsk Plan, there seems to be no other option than enter creditcard details. I have stopped using them however, for a reason.I want to upgrade So I would like to use the (only) alternative option: my bank account. The card linked to it is governed (checked, validated) by SEPA (European payments area) and supposed to be valid worldwide. But VideoAsk does not allow me to?VideoAsk , do you discriminate bankcardholders??

1 year ago

GraceVideoAsk Community Advocate

published in Your VideoAsk account

Manage your VideoAsk OrganizationF.A.Q.

There’s a lot that can be done to keep your videoask account in order, set up permissions for team members and keep track of video/audio processing minutes, so we’ve compiled a list of top tips to get you started: Name your organization, switch organizations or leave an organization When you create a VideoAsk account you become the owner of the organization. It will automatically be called My organization, if you would like to give it a name or update the name at any time you can do so by going to the Account Org & Settings: Select Overview: Then set a name for your organization: If you get invited to another person's organization it will appear in the drop down list at the top of your inbox so you can easily switch between organizations any time: If you would like to leave an organization you will need to be in that organization, go to your Account Org & Settings and select Team. From there you can remove yourself from the team member list by clicking on the trash can. Add t

960

1 year ago

patel93Explorer

asked in Your VideoAsk account

Bundle Typeform and Videoask

Are there ways to access both Typeform and Videoask using an integrated subscription plan? Why are they separate services?

2 years ago

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