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53 Conversations
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53 Conversations

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NatasharoqueExplorer

asked in Your VideoAsk account

Upgrade plan

Hi guys i have the monthly GROW plan and i want to upgrade to the monthly BRAND plan. Is there a way for me to just pay the difference between them or i will have to pay the Brand plan full price?

19 days ago

Emil HaliliExplorer

asked in Your VideoAsk account

Can we add more than 10 memsber?

I have more than 10 sales reps responding to video calls from clients coming from our website and email efforts. Is there an option to add more than 10 seats?

20 days ago

Dan CurranExplorer

asked in Your VideoAsk account

VideoAsk Watermark

We have the Brand level subscription. However, we are still seeing the the VideoAsk watermark. How do we remove? We have our logo in the system…….and we note accordingly. However, it still defaults to the VideoAsk watermark.

1 month ago

M LeahySocializer

asked in Your VideoAsk account

VideoAsk - Deleting contacts and customers

We have build up thousands of contact details in our VideoAsk account and we need to delete them - is the only way to do so really only individual deletion? This will take forever!

1 month ago

Alex-GermanyExplorer

posted in Your VideoAsk account

Videoask Bug - important!

Important! Videoask is no longer usable for us and our customers! Recently, you have to click 4 times for the video to start correctly with sound on a smartphone or desktop. This is a disastrous feature and our customers are complaining heavily. Please change this back immediately to a video functionality that starts the video with sound after a single click. Otherwise, we won't be able to use the tool anymore. We are very dissapointed to that…Have you had the same experience? How are you dealing with it? No user is going to click 4 times just to get the video to start properly.

1 month ago

rcttrainerExplorer

asked in Your VideoAsk account

Switching to Brand monthly

HiWant to bump up to Brand, paying monthly. While I can see a price, there is nothing that allows me to select that.How do I do that?thanksSuzanne

2 months ago

Cinematic AddictsExplorer

asked in Your VideoAsk account

Whitelabel and manage

Hi VideoAsk Team,Is it possible to whitelabel, manage, and create VideoAsk cards for other businesses under their own domain name, but within my own VideoAsk profile. Is this feature available, and if so, could you provide more details on how it works?I need to get started on this immediately, so a prompt response would be greatly appreciated.Thank you!

3 months ago

Greg BishopExplorer

asked in Your VideoAsk account

Any way to merge contacts with the same email address?

Is there a way to merge two contacts with the same email address? I have several in my account that are this way but here is an example:

3 months ago

Hazel MendenillaExplorer

asked in Your VideoAsk account

3 days past but custom domain still yellow. No response from Videoask support.

3 days have passed, but the custom domain is still yellow. No response from VideoAsk support. Added CNAME to my domain’s DNS settings on Namecheap Saturday early morning, but until now, Tuesday, it’s still showing yellow on Videoask. I contacted support (support@videoask.com) using the email address registered on my account but haven’t heard from them until today. I thought the Brand plan includes priority support.

4 months ago

Rob WilksExplorer

posted in Your VideoAsk account

VideoAsk Support

Hi allIs it me, or is Video Ask Support team understaffed or something? They are taking a long time to reply to emails. For example, I emailed on 27 March and chased on 4 April, and still have not received a response. I am looking to subscribe to the Brand package but it seems that my emails are not being treated as a priority. I have a survey due to be launched on 1 May but need an answer to a question urgently before proceeding.Any ideas.Thanks.Rob

5 months ago

Pablo VelasquezExplorer

asked in Your VideoAsk account

Questions not showing since yesterday

We use video ask for recruiting and since yesterday all candidates have reported that videoask is not working, when I try it it shows the video and allows to record, but not the question in text. is anyone else having this issue?

5 months ago

RosalieExplorer

asked in Your VideoAsk account

Only anomymous responses

Hello community, My name is Rosalie and i just started using Videoask en Typeform for my real estate company based in Amsterdam. Until now i only get anonymous responses and not collecting any leads/ data. Can somebody help me out?see www,fairhouse.nl

6 months ago

Ruan Wemerson Lima de OliveiraExplorer

asked in Your VideoAsk account

Credit card expired

Hey guys. I am having problems making the monthly payment. I'm using my physical credit card and it says it's expired. it expires in 2027. I need help

8 months ago

Shane HExplorer

asked in Your VideoAsk account

Refund needed

My account was automatically upgraded to brand instead of the plan I was on and charged annually. I have emailed as soon as this happened and zero response. This is terrible customer service. Please refund me ASAP.

9 months ago

Fabiane Alves Araújo CorrêaExplorer

asked in Your VideoAsk account

Cancelamento e Reembolso

Boa tarde, Eu cancelei a minha assinatura, mas não recebi nenhum e-mail para confirmar o meu cancelamento e também não sei quando o valor será estornado/cancelamento para a fatura do meu cartão. Não encontrei informações na página de vocês. Espera retorno e solução. Obrigado. Google translate: Good afternoon,I canceled my subscription, but I didn't receive any email to confirm my cancellation and I also don't know when the amount will be refunded/cancelled to my card bill. I didn't find information on your page. Expect feedback and a solution. Thanks.

10 months ago

CutyDinaExplorer

asked in Your VideoAsk account

Video ask media library

Hello. In Vdeoask i can't delete the videos I'm not using anymore, i usually delete old versions so i don't get confused. But still in the library, I delete the videoasks attached to them, but still not getting the delete button :(. Is this a bug?

10 months ago

mayolettExplorer

asked in Your VideoAsk account

Need the 2000 Minutes

I already contacted support for upgrade. Now I need to wait till 31st to speak to someone on Zoom before I can get 2000 Minutes. Isn’t there a faster way for this?

10 months ago

shunwoni7Explorer

asked in Your VideoAsk account

Created video with regarding branding

Hello,I've produced a video for our new leads, but I don't anticipate needing to create more videos. Instead, I'd like to use the one we've already made for our new leads. However, I'm concerned that if I downgrade to the basic version, it might affect our current video, potentially changing the branding to VideoAsk. Our intention is for it to continue representing our own brand, and we'd like to avoid any unwanted alterations.Thank you for your attention to this matter.

1 year ago

Kenney MyersExplorer

asked in Your VideoAsk account

Custom Domain SSL Warning

So the custom domain seems to be working fine except for the fact that I get a SSL warning when I try to go to it which is a non-starter for users. What can we do about this? The video URL is https://video.ebookfairs.com/f3fcv1y6w

1 year ago

RonanwallExplorer

asked in Your VideoAsk account

How do I contact VideoAsk support?!

Hi, My co-founder and I have sent several Video’s to the VideoAsk support team but haven’t gotten any replies? Does anyone know how to get a response from them?We have VideoAsk heavily embedded on our site, so that it’s the route through which we receive all sales opportunities but none of the submissions are reaching the email address we set up. So we’re losing sales and will have to take VideoAsk out next week unless we can resolve it.ThanksRonan

1 year ago

NatalieTWCExplorer

asked in Your VideoAsk account

Need help understanding how to use videoAsk for my students

Hi, I teach online and want to ask my students to send in a short video clip about there journey. How would I do this via videoAsk. Will I create a profile and then send to them to do a video via my profile?

1 year ago

BrettjohExplorer

asked in Your VideoAsk account

Sharing VideoAsks with different organisations

Hi Community!I want to find out whether it is possible to share a VideoAsk workspace (build section) with another organisation i.e. another VideoAsk account/administrator. I cannot seem to find any detail as to whether this is possible or not in the How-To-Guides.Thanks!

1 year ago

ImpacterPathwayExplorer

asked in Your VideoAsk account

AI Summary Documentation For API

Yo, Yo….The AI BETA summary is enabled on our Typeform/VideoAsk account, and we're wondering how/where to pull this data from the API. Can you provide the documentation so our developers can access the "AI SUMMARY" that is provided for all of our videoasks? We don't see it here --> https://developers.videoask.com/. Thank you.

1 year ago

MichaelZ123Explorer

asked in Your VideoAsk account

Billing Problem and Communication

Hello - I’m trying to sign up as a new customer. When I first went to the website, it said there was a summer sale with $28/month with annual payment on the 3rd tier. When I follow the prompts to accept that option, it isn’t in the subscription options. I’ve tried second messages the last couple of days to get this correct with no response, and you don’t seem to have a phone number to resolve. I’d really like to get my account up and running, but under the deal ya’all advertised. How do I get this going?

1 year ago

ImpacterPathwayExplorer

asked in Your VideoAsk account

No Videoasks are being recorded - 7/5/23 @ 11:30am PST

No Videoasks are being recorded. All of our videoasks (we have hundreds of student-facing curricular questions responded to by thousands of students a day in schools) are not recording answers. In other words, students submit an answer to a question, and VideoAsk has no log of it. Furthermore, when we try and send a webhook query to suck the data from VideoAsks API to our database, the return query says “invalid date” and gives us nothing.It’s as if the student work doesn’t exist at all.Obviously, this is a huge problem.We emailed/VideoAsk’d support through our account button at the bottom-left “VideoAsk Us,” but no ticket seems to have been auto-generated and we never got an email receipt that the ticket was created.Please advise.We’ll follow-up with more details via email with someone from VideoAsk directly. --- FLEX COLLEGE PREP / IMPACTER PATHWAY

1 year ago

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