Hi @Natasharoque Happy little Fri-yay! You’ll most likely pay the difference between them, but our billing team can confirm this since they have access to your account! If you haven’t already, you can contact them here. 

Also, if you’re open to sharing, how is the Growth plan going for you? Any features you like best? 

Hi again, @Natasharoque I just realized you were referring to our VideoAsk pricing! I moved your post under this category so you can get help. Additionally, you can reach out to the VideoAsk team via support@videoask.com 

@Natasharoque when I have done this previously in the past the new option supersedes the old. So you shouldn’t be charged two separate plans. However, you may want to clarify with the billing team just so you know how it works better if you still have a certain amount of days left on the Growth plan. 

I hope that helps!

Thanks,

Ash​​​​​​​

I can't get a response from VideoAsk support: the growth plan hasn't been updated despite the payment having been made? Any ideas?

Hi @Sankari38 How are you reaching out to our VideoAsk support team? They don’t currently have any emails from the email on your account. If it helps, their email is support@videoask.com!