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VideoAsk updates

Keep up to date with the latest VideoAsk developments

  • 15 Conversations
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15 Conversations

Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

New VideoAsk Feature! Mute videoasks 🔇videoask update

Hey everyone! 👋 We’re flying under the radar with May’s VideoAsk Product Update, blink and you’ll miss it, but it’s a goodun!  If you’re familiar with the video controls on a videoask you’ll know that you can turn on/off closed captions, speed up playback or switch on/off full screen mode.  Well now we’ve added one more to the list - MUTE/UNMUTE! 🔇  Creators and respondents can now mute or unmute a video during playback, adding that extra level of control to your video watching experience 😎 Keep your eyes peeled for more updates coming through over the next few months, and as always let us know your feedback in the comments below ⬇️ ⭐️ Check out May’s videoask of the month featuring a great example of how to use VideoAsk to capture leads.⭐️ And don’t forget to join us for our live workshop this Thursday! VideoAsk Academy - Breaking the ice with VideoAsk 🎓

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Grace
Community Team
1 month ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - April 2023 📹product updates

Hello everyone!  April has arrived and with it a light shower of VideoAsk product updates! ☔️  Here’s what’s new over in the VideoAsk builder: Adjust video position A much anticipated and hopefully much appreciated update, you can now adjust the position of your video once it’s been uploaded to a step.  Under the video tab in each step you’ll now find the options to change the video position:  And while you play around with the position, don’t forget to use the controls under the preview step to see how it will look on desktop, mobile or embed view.   Embed previewAs I just mentioned, you can now preview how the videoask will look in embed mode. Previously you could only flip between desktop and mobile but now we’ve added a third option to give you an idea of how each step will look when it’s embedded on a web page.    Don't forget, embeds can look different depending on the design elements of your website or landing page. For more information on embedding a videoask, check out our Hel

6102
Grace
Community Team
2 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - March 2023 📹product updates

Hey Community! 🌸 March has arrived and the VideoAsk product team has sprung into action with some new updates to help you navigate around your account with ease.  Share panelWe’ve made some changes to how things look when it comes to sharing your videoask. You’ll still be able to go to the same places to share your videoask - from the builder and from the inbox view, but now when you click to share this is what you’ll see:  There are still all the same options available for sharing:  Email Iframe or widget embed Social media Link  But hopefully this new layout will make things a little easier to navigate when it comes to sharing the right way for you. Let us know what you think! Collapsible sidebar We’ve been listening to your feedback, and have made some changes to the folder menu to help save some space while you’re navigating around your account. You can now collapse the menu and hover over the folder icons to remember which videoask you need to work on next! Check out the vi

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Grace
Community Team
3 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Roundup - 2022 📹 💫product updates

Well Community, that’s a wrap for 2022! 🎉 There have been so many great VideoAsk updates this year we wanted to share a few highlights before we get cracking on more new features and improvements in 2023. 🤩 Reply with Audio Back in July we announced the arrival of Reply with Audio, allowing creators the choice to reply back to respondents via either video or audio message.  📹 Here’s the demo:  Manually Add Contacts Another new release launched in July was the ability to Add Contacts to your Contacts list! Previously, the only way to have a contact appear in the list would be if someone had responded to your videoask, but now you can add in a contact and kick off a conversation via direct video message.  Reply to Many In November we launched Reply to Many, saving everyone some time by allowing creators to reply to multiple contacts at once.📹 Catch up on how it works here:  Filter by Score and Date Earlier in the year we made some updates to our filtering options and in April we laun

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john.desborough
5 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - December 2022 📹product updates

Hello everyone! This month we’ve got a few final treats for you to enjoy before the holiday season really gets underway!  Let’s take a look at what’s new in VideoAsk 🎁 Respondent email confirmationHave you ever completed a videoask and wondered whether your response has been sent? Or perhaps you’ve been using VideoAsk for recruitment and have had a few nervous applicants worried their application didn’t arrive in your inbox. It's something we’ve heard in the past, so we’ve added an option to send respondents a confirmation email. Simply head to Settings while you’re in the builder of your videoask:  Then scroll down until you see the toggle for Send respondents a confirmation email:  Now, any time someone responds to your videoask they will receive a confirmation email that will look a bit like this:  If you want to personalize the confirmation experience even further, and integrate VideoAsk with your email marketing tool, we have a handy community guide to show you how it’s done:  Ch

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Grace
Community Team
6 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - November 2022 📹product updates

Hi everyone! Can you believe we’re already in November? 😱  Let’s get cracking with this month's updates as the VideoAsk product team have been rather busy again! Reply to many The big news this month is the launch of the Reply to many feature! 🎉 This means, you can now send the same message to multiple contacts at once, making your reply time more efficient!  📹 Here’s how it’s done:  This feature could be useful for replying to event submissions and course applications, or sending replies to candidates answering your recruitment videoasks. Check out the guide here to learn more:  Adjustable reply length Previously you could only control the time limit for an initial response to your videoask (so the first time someone answers you). If you then continued with an asynchronous conversation respondents could leave lengthier replies due to the default settings (up to 300 seconds). Now you can also set a time limit for any follow up responses, so if you only ever want 30 second replies, y

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Grace
Community Team
7 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - October 2022 📹product updates

Hey Community! 🎃 I can’t believe it’s already time for the October Product Digest! 😱  It’s been another busy month for the product team, with more updates to the VideoAsk builder and improving existing features. Let's take a look at what’s new in VideoAsk 🤩 Increased recording length Remember last month we increased the video upload size to 500MB? Well to help you get even more out of your conversations we’ve also increased the recording length for video and audio, both in steps and in replies, so now you can choose to record for up to 5 minutes. This will come in handy when you’ve got just a little bit more information to share with respondents – no need to reply back twice, just keep it all in one message!  Ignore human notifications  This one has been on our radar for a while, many of you have asked if there’s a way to switch off those pesky human notifications and only get pinged for responses with contact details.   To switch off (or on) human notifications, head to your Accoun

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Gabi Amaral
Ex–Typefomer
7 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - September 2022 📹product updates

Hello and welcome to the September Product Digest!  If you’ve had a little break for the summer, we hope you’re feeling rested and ready to dive back into creating some cool new videoasks 😎 We’ve been continuing to make little tweaks and updates, so let’s take a look at what’s new this month 👀 Screen sharing gets a makeover This one has been a big contender on the VideoAsk feature request board, so we were extremely excited for the new screen share updates to go live! Previously, when using the screen share function within VideoAsk, that’s all you could do, simply share your screen. Now you can use picture in picture mode to show your face as you explain your screen shares, adding that extra personal touch to the video. If you don’t need or want to record yourself (we all have bad hair days let’s face it) you can switch face recording off and go back to a classic screen recording.   If you’re a keen user of the screen sharing function you’ll also notice some updates to the way it loo

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Gabi Amaral
Ex–Typefomer
9 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - August 2022 📹product updates

Hi Community and friends! 😎 This month the team have been busy updating and refining some key features in VideoAsk 🛠 Let’s dive straight in and take a look at what’s new! 🏊   Builder controls Can we fix it? Yes, with the new drag and drop system in the VideoAsk builder, we can! For those of you that have been using VideoAsk for a while, you’ll be familiar with the build area where you create, record and edit your videoasks:  Now you’ll notice there’s a floating control panel on the left-hand side making it easy to drag and drop new steps into the flow, plus you can skip recording the video, making it quick and easy to plan out your videoasks before customizing and refining them. 👀 If you’re new to VideoAsk and want to familiarise yourself with the builder, check out our Help Center article here on how to get started. Add or edit contact details We’ve been making some changes to the way you can edit contact details in VideoAsk, and it’s now possible to assign or create contacts from

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Grace
Community Team
10 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - July 2022 📹product updates

Hey everyone! Summer’s here 🌞 and we’re cranking up the temperature with some hot off the press VideoAsk updates!    Reply with audio Up until now, as a creator we’ve only had the option to reply to respondents using video. Now you can just as easily send them a quick audio message, so you can keep the conversation going even if you’re not camera ready!  📹 Let’s take a look at how it works:   Manually add contacts to VideoAsk After the success of importing your Typeform contacts to your VideoAsk account you can now manually add a contact into your Contacts list!  Simply head to your Contacts list and click on the Add button:  From here you can enter the Name, Email and Phone Number (email address is the only required field at this stage)  Once they’re in your contacts list you can kick off a conversation by sending them a direct video message!    Template gallery improvements We’ve been making some changes to our template gallery over the past few months. If you’re new to VideoAsk or

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Grace
Community Team
10 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - June 2022 📹product updates

Hello again, and welcome to the June Product Digest! 🌞 Now hold on to your sun hats, because this month we’ve got some cracking updates to share! 🤠  🎉 Import contacts from Typeform Cue fanfare -  you can now import contact details from your typeform submissions to your VideoAsk contact list! This is great news for all those dual product users out there (and possibly a final push if you were on the fence about using the two together?) Once you’ve started collecting responses to your typeform you’ll be able to import the name and email address across to your VideoAsk contacts list and start asynchronous video conversations - taking the personal touch one step further.  📹 Let’s take a look at how it works:  Imagine following up on leads with a personalized video message! Pretty cool right?! 😎 🔐 Private videoasks This one has been a popular feature request in the past, so we’re very excited to see it go live! You can now passcode protect your videoasks, useful if you need to share co

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Grace
Community Team
11 months ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - May 2022 📹PRODUCT UPDATES

Hello and welcome to the May VideoAsk Product Digest! 🌼  The VideoAsk team are busy cooking up some cool new features and updates which aren’t quite ready to come out of the oven yet... So while we were waiting patiently at the kitchen counter we thought we’d ask them which features are their favorites, and which ones do they think our awesome creators should check out to take their videoasking to the next level?  We had a bunch of suggestions come through, but here are the three most popular features:  Live Calls Did you know you can start a live video call through VideoAsk? No need to wait to start talking to a piping hot lead, just jump straight in and start a conversation! 📹 Here’s how to start a live call in VideoAsk:  Direct Messaging Want to pick up or start a new conversation with one of your respondents but can’t remember which videoask they replied to? No worries, just simply head to your contacts list and send them a direct message instead. 📹 Here’s a videoask walkthrough

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Gabi Amaral
Ex–Typefomer
1 year ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - April 2022 📹PRODUCT UPDATES

Hey Community! It’s already April 😱 but we’re no fools, it’s time to shower you with some product updates ☔ - here’s what’s been happening in the world of VideoAsk!  Live Calls We’ve made some updates to the live call feature, you can now add in your working hours and vacation time 🏖 your videoask live calls will correspond with your business hours and you’ll never miss a call again!  Let’s take a look at the Live Call feature:  Filter by Score and Date You may have noticed in the last few months we’ve been tweaking and refining the filter options in the VideoAsk inbox. Now you can also filter your responses by score and date - so if you’ve started using the scoring functionality in advanced logic you’ll be able to filter those responses to easily get to the most important leads, or simply filter by date to help you keep on top of when responses landed in your inbox. You’ll find these new filter options when you click here in your inbox:  Keep the conversation fresh and reply back to

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Grace
Community Team
1 year ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - March 2022 📹Product Updates

March is here already   and with it comes some updates to VideoAsk, so let’s dive in and take a look at what’s new  Automatic Tagging If you’ve used the tagging system in VideoAsk before, you’ll know it’s handy for filtering and organizing responses, but it can be a bit of a manual process individually tagging responses: Tagging responses This month the VideoAsk team have released auto tagging. This lets you set up advanced logic within your videoask to automatically tag responses based on answers as they come through!  Once you’ve set up your videoask flow, you can add auto tagging by selecting a step and going to the Logic tab, here you can toggle on Advanced Logic to set up the tags: Advanced Logic toggle From here, click + Add new condition and select which answers you would like to tag: Tag response You can choose from a drop down list of pre-existing tags, or create a new tag here: Drop down list of tags available You can repeat this for as many steps as needed, and add multiple

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Grace
Community Team
1 year ago
Grace
Community Team
GraceVideoAsk Community Advocate
published in VideoAsk updates

VideoAsk Product Digest - February 2022 📹Product updates

Hello community! It’s shaping up to be a busy 2022 in the world of VideoAsk and the team are working on lots of product updates plus some new releases. We’ll be keeping you up to date here on the community, so let’s take a look at what’s new so far this year   Mark interactions as unreadAs people respond to your videoask your inbox will start filling up with interactions and it can be a little tricky to keep track of what has been responded to and what still needs looking at - enter the mark as unread feature! Now when a response comes through it will automatically have a purple dot next to it so you can easily see which interactions need looking at, plus if you check the response but don’t have time to reply, or need to leave a response for a fellow team member to see, you can mark the response as unread to go back to later. Watch the video below to see what this looks like:  Search in Contacts listNeed to send a quick DM to a contact? Or remind yourself of an interaction before a fol

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Grace
Community Team
1 year ago

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