VideoAsk updates

Hey everyone!  I can’t believe it’s already December! 🎄 In the spirit of the holidays, we’ve made a list of 2023 VideoAsk updates, checked it twice and decided which ones were naughty and nice…  Adjust Video PositionWay back in April we released the adjust video position feature, giving you more control over how a video looks once uploaded.  Pause/Resume Recording In July we added a pause/resume option to the video recording functionality. We added a pause button to the webcam recording option in case you need a quick breather mid recording or if you’ve forgotten what to say next!  AI Summary Launched in August, the AI summary generates a text summary of video and audio responses so you can easily check back on your messages and give yourself a quick reminder before replying! Read more about this feature in our Help Center article here 🤖  New Dashboard September saw the release of a new dashboard which gives you a high level overview of the last 30 days, so you can quickly check on h

Hey Community! We’re back with November’s VideoAsk update 🍂  Browser notifications You can now enable browser notifications, which give you a reminder every time you get a new response to your videoask 🔔 So if, like me, you always have a million tabs open, you don’t need to be jumping back and forth to see if you got a new response, you can just switch this on and then watch the pop ups roll in! For more information on how to enable and disable browser notifications, check out the Help Center guide here.  New 2,000-minute self serve plan Due to popular demand we’ve extended the number of minutes available for the Brand+ self serve plan.  You no longer need to chat to a member of our sales team to increase your minutes, you can head straight to the Plan & Billing section of your account and simply move the slider along!    Before you go, check out our list of top tips & guides Move a videoask to another folder Send an email in Microsoft Outlook when you receive a response to y

Hello everyone!  We’ve reached October with its falling leaves and pumpkin harvests (depending on where you are in the world...) so of course it’s time for another product update! 🎃  New Gallery View You may have noticed a new look to the way videoasks are displayed in folders. We’ve created a new gallery style overview so you can easily navigate between videoasks and see which ones have new interactions.There’s also a search bar so you can find the videoask you need, and you can click on the 3 dots to edit, move, duplicate or share your videoask.  If you would like to learn more about viewing your videoasks and finding everything you need in your VideoAsk account, check out this handy Help Center guide for more information. Tips & tricksHow to add a logo to your videoask How to create and organize folders in VideoAsk How to mark interactions as read or unread Restrict access to your videoask with a passwordCheck out October’s videoask of the month featuring a VideoAsk collaborati

Hey Community! September is here already, where has the time gone?!  If you took some time off over the summer we hope you’re feeling refreshed and ready to get back to creating some cool videoasks! 😎 So, what’s new in VideoAsk I hear you cry!   New VideoAsk Dashboard  The new dashboard view allows you to check activity on your latest videoask. It gives you an overview from the last 30 days so you can quickly check how your videoask has been performing. To see the dashboard, click the new icon on the left, just below the search bar. From here you’ll be able to check some general metrics, an overview of responses and the number of new contacts collected in the past month:   If you need a more in-depth look at metrics you can click the purple links. For more information on the new dashboard check out the Help Center guide here.And to learn more about VideoAsk metrics check out this article.  Latest Tips & Tricks How to use a template in VideoAsk How to find everything in your VideoA

Hi everyone!  This month sees the release of a brand new feature! 🎉 AI Summaries Got a bunch of new video or audio responses in your inbox but you’re short on time? Now you can get a quick written summary of the message thanks to a bit of AI magic ✨Simply select the response you want to check, and you should see the new AI BETA icon on the right:  Just click the button and watch as a pop up appears with a summary of your message:  Once the summary is generated you can go back to it any time to give yourself a quick refresher on the message.  This will be especially useful if you’re in a place where you can’t listen to audio (maybe you forgot your headphones and you’re on the train!) or if you already watched the video, but need a quick reminder before replying to the person that sent the message. Feedback Wanted This month the VideoAsk product team is also asking for your feedback. If you are currently using both Typeform and VideoAsk, or considering using both products we would love

 Hey Community!  Summer has arrived over in my corner of the world, so I’m just going to imagine we’re all chilling by a pool while we catch up on the latest VideoAsk updates 😎  What’s new? 👀 Pause/resume video recording If, like me, you tend to record directly through VideoAsk using the webcam option, you'll be pleased to hear you can now pause while recording. This is going to be pretty handy if you suddenly forget an important bit of information or need to sneeze and you don’t want to re-record the whole video!  You should now see the pause option appear as you begin recording a video:  Simply click on the pause button, and then when you’re ready to jump back into the video click resume:  You’ll still be able to review the video and re-record if needed before you commit to anything, which is especially handy when sending replies!  For more info on selecting a video footage source, check out our Help Center article here. This feature is currently only available to creators when rec

Hey Community 😁As we head towards the halfway point in the year we wanted to reflect on all the cool stuff we've released in case there's something you missed!  Here's a roundup of all the VideoAsk updates and feature releases for 2023 so far in one handy video guide:  New stuff in VideoAsk:Respondent Email Confirmation to put your respondent’s mind at easy 💌 New Look Share Panel to make sharing a piece of cake 🍰 Collapsible Side Menu to save space in your account 💡 Unread Menu Count so you don’t forget to check for new responses ❗ Adjust Video Position to get the best fit for your videoask 📽 Embed Preview to visualize your videoask embedded on your website 💻 Mute/Unmute Videos well, this one explains itself! 🔕 The VideoAsk team has been focusing on simplifying the creation process and making things easy to organize in your VideoAsk account to help streamline and beautify the building experience!  As always, we would love to hear what you think so feel free to drop any questions

Hey everyone! 👋 We’re flying under the radar with May’s VideoAsk Product Update, blink and you’ll miss it, but it’s a goodun!  If you’re familiar with the video controls on a videoask you’ll know that you can turn on/off closed captions, speed up playback or switch on/off full screen mode.  Well now we’ve added one more to the list - MUTE/UNMUTE! 🔇  Creators and respondents can now mute or unmute a video during playback, adding that extra level of control to your video watching experience 😎 Keep your eyes peeled for more updates coming through over the next few months, and as always let us know your feedback in the comments below ⬇️ ⭐️ Check out May’s videoask of the month featuring a great example of how to use VideoAsk to capture leads.⭐️ And don’t forget to join us for our live workshop this Thursday! VideoAsk Academy - Breaking the ice with VideoAsk 🎓

Hello everyone!  April has arrived and with it a light shower of VideoAsk product updates! ☔️  Here’s what’s new over in the VideoAsk builder: Adjust video position A much anticipated and hopefully much appreciated update, you can now adjust the position of your video once it’s been uploaded to a step.  Under the video tab in each step you’ll now find the options to change the video position:  And while you play around with the position, don’t forget to use the controls under the preview step to see how it will look on desktop, mobile or embed view.   Embed previewAs I just mentioned, you can now preview how the videoask will look in embed mode. Previously you could only flip between desktop and mobile but now we’ve added a third option to give you an idea of how each step will look when it’s embedded on a web page.    Don't forget, embeds can look different depending on the design elements of your website or landing page. For more information on embedding a videoask, check out our Hel

Hey Community! 🌸 March has arrived and the VideoAsk product team has sprung into action with some new updates to help you navigate around your account with ease.  Share panelWe’ve made some changes to how things look when it comes to sharing your videoask. You’ll still be able to go to the same places to share your videoask - from the builder and from the inbox view, but now when you click to share this is what you’ll see:  There are still all the same options available for sharing:  Email Iframe or widget embed Social media Link  But hopefully this new layout will make things a little easier to navigate when it comes to sharing the right way for you. Let us know what you think! Collapsible sidebar We’ve been listening to your feedback, and have made some changes to the folder menu to help save some space while you’re navigating around your account. You can now collapse the menu and hover over the folder icons to remember which videoask you need to work on next! Check out the vi

Well Community, that’s a wrap for 2022! 🎉 There have been so many great VideoAsk updates this year we wanted to share a few highlights before we get cracking on more new features and improvements in 2023. 🤩 Reply with Audio Back in July we announced the arrival of Reply with Audio, allowing creators the choice to reply back to respondents via either video or audio message.  📹 Here’s the demo:  Manually Add Contacts Another new release launched in July was the ability to Add Contacts to your Contacts list! Previously, the only way to have a contact appear in the list would be if someone had responded to your videoask, but now you can add in a contact and kick off a conversation via direct video message.  Reply to Many In November we launched Reply to Many, saving everyone some time by allowing creators to reply to multiple contacts at once.📹 Catch up on how it works here:  Filter by Score and Date Earlier in the year we made some updates to our filtering options and in April we laun

Hello everyone! This month we’ve got a few final treats for you to enjoy before the holiday season really gets underway!  Let’s take a look at what’s new in VideoAsk 🎁 Respondent email confirmationHave you ever completed a videoask and wondered whether your response has been sent? Or perhaps you’ve been using VideoAsk for recruitment and have had a few nervous applicants worried their application didn’t arrive in your inbox. It's something we’ve heard in the past, so we’ve added an option to send respondents a confirmation email. Simply head to Settings while you’re in the builder of your videoask:  Then scroll down until you see the toggle for Send respondents a confirmation email:  Now, any time someone responds to your videoask they will receive a confirmation email that will look a bit like this:  If you want to personalize the confirmation experience even further, and integrate VideoAsk with your email marketing tool, we have a handy community guide to show you how it’s done:  Ch

Hi everyone! Can you believe we’re already in November? 😱  Let’s get cracking with this month's updates as the VideoAsk product team have been rather busy again! Reply to many The big news this month is the launch of the Reply to many feature! 🎉 This means, you can now send the same message to multiple contacts at once, making your reply time more efficient!  📹 Here’s how it’s done:  This feature could be useful for replying to event submissions and course applications, or sending replies to candidates answering your recruitment videoasks. Check out the guide here to learn more:  Adjustable reply length Previously you could only control the time limit for an initial response to your videoask (so the first time someone answers you). If you then continued with an asynchronous conversation respondents could leave lengthier replies due to the default settings (up to 300 seconds). Now you can also set a time limit for any follow up responses, so if you only ever want 30 second replies, y

Hey Community! 🎃 I can’t believe it’s already time for the October Product Digest! 😱  It’s been another busy month for the product team, with more updates to the VideoAsk builder and improving existing features. Let's take a look at what’s new in VideoAsk 🤩 Increased recording length Remember last month we increased the video upload size to 500MB? Well to help you get even more out of your conversations we’ve also increased the recording length for video and audio, both in steps and in replies, so now you can choose to record for up to 5 minutes. This will come in handy when you’ve got just a little bit more information to share with respondents – no need to reply back twice, just keep it all in one message!  Ignore human notifications  This one has been on our radar for a while, many of you have asked if there’s a way to switch off those pesky human notifications and only get pinged for responses with contact details.   To switch off (or on) human notifications, head to your Accoun

Hello and welcome to the September Product Digest!  If you’ve had a little break for the summer, we hope you’re feeling rested and ready to dive back into creating some cool new videoasks 😎 We’ve been continuing to make little tweaks and updates, so let’s take a look at what’s new this month 👀 Screen sharing gets a makeover This one has been a big contender on the VideoAsk feature request board, so we were extremely excited for the new screen share updates to go live! Previously, when using the screen share function within VideoAsk, that’s all you could do, simply share your screen. Now you can use picture in picture mode to show your face as you explain your screen shares, adding that extra personal touch to the video. If you don’t need or want to record yourself (we all have bad hair days let’s face it) you can switch face recording off and go back to a classic screen recording.   If you’re a keen user of the screen sharing function you’ll also notice some updates to the way it loo

Hi Community and friends! 😎 This month the team have been busy updating and refining some key features in VideoAsk 🛠 Let’s dive straight in and take a look at what’s new! 🏊   Builder controls Can we fix it? Yes, with the new drag and drop system in the VideoAsk builder, we can! For those of you that have been using VideoAsk for a while, you’ll be familiar with the build area where you create, record and edit your videoasks:  Now you’ll notice there’s a floating control panel on the left-hand side making it easy to drag and drop new steps into the flow, plus you can skip recording the video, making it quick and easy to plan out your videoasks before customizing and refining them. 👀 If you’re new to VideoAsk and want to familiarise yourself with the builder, check out our Help Center article here on how to get started. Add or edit contact details We’ve been making some changes to the way you can edit contact details in VideoAsk, and it’s now possible to assign or create contacts from

Hey everyone! Summer’s here 🌞 and we’re cranking up the temperature with some hot off the press VideoAsk updates!    Reply with audio Up until now, as a creator we’ve only had the option to reply to respondents using video. Now you can just as easily send them a quick audio message, so you can keep the conversation going even if you’re not camera ready!  📹 Let’s take a look at how it works:   Manually add contacts to VideoAsk After the success of importing your Typeform contacts to your VideoAsk account you can now manually add a contact into your Contacts list!  Simply head to your Contacts list and click on the Add button:  From here you can enter the Name, Email and Phone Number (email address is the only required field at this stage)  Once they’re in your contacts list you can kick off a conversation by sending them a direct video message!    Template gallery improvements We’ve been making some changes to our template gallery over the past few months. If you’re new to VideoAsk or

Hello again, and welcome to the June Product Digest! 🌞 Now hold on to your sun hats, because this month we’ve got some cracking updates to share! 🤠  🎉 Import contacts from Typeform Cue fanfare -  you can now import contact details from your typeform submissions to your VideoAsk contact list! This is great news for all those dual product users out there (and possibly a final push if you were on the fence about using the two together?) Once you’ve started collecting responses to your typeform you’ll be able to import the name and email address across to your VideoAsk contacts list and start asynchronous video conversations - taking the personal touch one step further.  📹 Let’s take a look at how it works:  Imagine following up on leads with a personalized video message! Pretty cool right?! 😎 🔐 Private videoasks This one has been a popular feature request in the past, so we’re very excited to see it go live! You can now passcode protect your videoasks, useful if you need to share co

Hello and welcome to the May VideoAsk Product Digest! 🌼  The VideoAsk team are busy cooking up some cool new features and updates which aren’t quite ready to come out of the oven yet... So while we were waiting patiently at the kitchen counter we thought we’d ask them which features are their favorites, and which ones do they think our awesome creators should check out to take their videoasking to the next level?  We had a bunch of suggestions come through, but here are the three most popular features:  Live Calls Did you know you can start a live video call through VideoAsk? No need to wait to start talking to a piping hot lead, just jump straight in and start a conversation! 📹 Here’s how to start a live call in VideoAsk:  Direct Messaging Want to pick up or start a new conversation with one of your respondents but can’t remember which videoask they replied to? No worries, just simply head to your contacts list and send them a direct message instead. 📹 Here’s a videoask walkthrough

Hey Community! It’s already April 😱 but we’re no fools, it’s time to shower you with some product updates ☔ - here’s what’s been happening in the world of VideoAsk!  Live Calls We’ve made some updates to the live call feature, you can now add in your working hours and vacation time 🏖 your videoask live calls will correspond with your business hours and you’ll never miss a call again!  Let’s take a look at the Live Call feature:  Filter by Score and Date You may have noticed in the last few months we’ve been tweaking and refining the filter options in the VideoAsk inbox. Now you can also filter your responses by score and date - so if you’ve started using the scoring functionality in advanced logic you’ll be able to filter those responses to easily get to the most important leads, or simply filter by date to help you keep on top of when responses landed in your inbox. You’ll find these new filter options when you click here in your inbox:  Keep the conversation fresh and reply back to

March is here already   and with it comes some updates to VideoAsk, so let’s dive in and take a look at what’s new  Automatic Tagging If you’ve used the tagging system in VideoAsk before, you’ll know it’s handy for filtering and organizing responses, but it can be a bit of a manual process individually tagging responses: Tagging responses This month the VideoAsk team have released auto tagging. This lets you set up advanced logic within your videoask to automatically tag responses based on answers as they come through!  Once you’ve set up your videoask flow, you can add auto tagging by selecting a step and going to the Logic tab, here you can toggle on Advanced Logic to set up the tags: Advanced Logic toggle From here, click + Add new condition and select which answers you would like to tag: Tag response You can choose from a drop down list of pre-existing tags, or create a new tag here: Drop down list of tags available You can repeat this for as many steps as needed, and add multiple

Hello community! It’s shaping up to be a busy 2022 in the world of VideoAsk and the team are working on lots of product updates plus some new releases. We’ll be keeping you up to date here on the community, so let’s take a look at what’s new so far this year   Mark interactions as unreadAs people respond to your videoask your inbox will start filling up with interactions and it can be a little tricky to keep track of what has been responded to and what still needs looking at - enter the mark as unread feature! Now when a response comes through it will automatically have a purple dot next to it so you can easily see which interactions need looking at, plus if you check the response but don’t have time to reply, or need to leave a response for a fellow team member to see, you can mark the response as unread to go back to later. Watch the video below to see what this looks like:  Search in Contacts listNeed to send a quick DM to a contact? Or remind yourself of an interaction before a fol