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Share your videoask

Questions about sharing and embedding your videoask

  • 97 Conversations
  • 448 Replies
97 Conversations
Prakash Singh
Prakash SinghExplorer
asked in Share your videoask
Can I export all the response in one excel sheet?

Hello, I want to export all the responses in one excel sheet, is that a possibility from the Video Ask portal? Regards,Prakash

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Community Team
Pradnya Kulkarni
Pradnya KulkarniExplorer
asked in Share your videoask
video ask

my contact is not able to click on “request permissions” to get his cam and mic connected to record a video responding to my videoask. What to do? also, how the heck do you contact videoask support team? there is no way!!

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Community Team
Erik Hunnes
Erik HunnesExplorer
asked in Share your videoask
Why does the movies appear different in Safari and Firefox vs Chrome

Hei! When i use ?fullscreen and ?justvideo i the code to the movies, they dosent appear the same in every browser.In Chrome its the way it should be, but in Safari and Firefox its not the same. ..Erik  

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LiveWorkSwitzerland
LiveWorkSwitzerlandExplorer
asked in Share your videoask
What is the max downloaded video resolution/quality?

As in the title, what is the resolution and quality of the videos when I download them from videoask? can't find specs on any feature or pricing pages on in the community. If anyone knows it would be much appreciated.p.s. I need a platform that will ideally give me 1920x1080 video quality from the downloaded testimonial Thanks in advance

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Community Team
Kirsten Welles
Kirsten WellesExplorer
asked in Share your videoask
Video responses not working

 Hello support,We have contacted support for 4 days ago but we have not heard back. We are writing to ask for support with the following;  After building and sending out our VideoAsk we have discovered that individuals are having issue recording a video on the phone — the prompts are all in place and active including the phone’s permission for camera use, unfortunately what happens is the result is the video portion is frozen or lagging — this has happened multiple times with Iphone 15, IPhone 15 Pro and there have been some results with an iPhone 15 Pro that have worked — so this issue is not consistent.We have tried the following when trying to resolve issue:1. Disabled pop-ups 2. Tried different recording speeds in settings.Nothing has worked to resolve issue.  There does not seem to be any issue recording from a computer, however, we would like people to  have the option to record directly from their phones.We hope we can get assistance in resolving this matter.Thanks,Kirsten

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Community Team
WendyRichmond
WendyRichmondExplorer
asked in Share your videoask
Downloading Consent

Hello, I work with dentists and want to use videoask to get testimonials. I want people to check the consent box giving permission to use their reviews/testimonials. Once they click Yes, they give permission, how can I get that as proof for the future, in case, they decide to sue, for example. Thanks

263
Liz
Ex–Typefomer
Jake Oreskovich
Jake OreskovichExplorer
asked in Share your videoask
Affiliate Link

Hi, I would like to embed my affiliate link so that it’s the branded VideoAsk logo that appears on the bottom right of my current videos. I can’t seem to find how I would go about doing this. Any guidance would be appreciated! 

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Community Team
Nancy Rose
Nancy RoseExplorer
asked in Share your videoask
Need to transfer VideoAsk last score to Lead Connector

In VIdeoask, I have 4 questions, which I add 1 to the score each time. that way I can see how many questions they answer. e.g. if they only answered 2 questions, the score is 2. I then need to fed into LeadConnector (Brandbuilder), in order to then move the client into the correct automation workflow.I did my first Zap (Zapier) which worked, but the score does not show up for me to transfer to LeadConnector.Is this field not available in Zapier? when I go thru VideoAsk looking at each client, I see the score field, so data exists.

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Ash.NZ
J
JeroenCoExplorer
asked in Share your videoask
Is there a way to hide the 'Interaction in XX seconds'?

Hi,For my work I made a Videoask guidance for people to take multiple steps.For this I use the Delay interaction possibility, because we want the users to watch the whole video first, before we show the button that will bring them to the next video.Is there a way to hide the text 'Interaction in XX seconds’, because that confuses our users.Thanks,Jeroen

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Community Team
Kris Strang
Kris StrangExplorer
asked in Share your videoask
Facebook ad to Video ask as landing page

I am running facebook ads and was thinking once someone clicks on my ad they will they be sent to the link for my video ask to be collected as a lead then go through the sequence to qualify them to book a consultation. Has any body tried this? If so what were the pros and cons?Any help is greatly appreciated!Kris

483
Liz
Ex–Typefomer
vyach
vyachExplorer
asked in Share your videoask
videoask+heygen

hello everyone. can you tell me if there is an integration of videoask and heygen, so that after the user's question, the video generated by heygen is sent?

381
Liz
Ex–Typefomer
Nina Rysholt Dyekjær
Nina Rysholt DyekjærExplorer
posted in Share your videoask
askFeedback on video

Hi,I have created a VideoAsk on my website, and would love some feedback on the setup and journey.The videos are in danish.The videos are on different blog posts, and you can see one of them here on our PPA post.Thanks!

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Community Team
KVN
KVNExplorer
asked in Share your videoask
Embed not recording in Mac OS 15.2 Sequoia (Safari or Chrome)

Hi, We successfully test recorded our VideoAsk workflow in both PREVIEW and LIVE modes at https://app.videoask.com... works great there!But we seem to be having challenges getting our embed to work on our own website using either Chrome or Safari (latest builds of both) on Mac OS 15.2 Sequoia.The embed shows up OK, but fails when we try recording (below).We have the camera and microphone set to “allow” like in the screenshot, and both refreshed the page and restarted each browser, but still get the same errors: Safari:Please enable camera & microphone permissionsNotAllowedError - The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.SAFARI - MAC - PERMISSION_DENIED_BROWSER_ERROR Chrome:Please enable camera & microphone permissionsNotAllowedError - Permission deniedCHROME - MAC - PERMISSION_DENIED_BROWSER_ERROR Thinking it’s likely an obvious setting, perhaps in Mac OS itself, that we missed? Any ideas ap

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Community Team
albadaldi
albadaldiExplorer
asked in Share your videoask
Video Pop Up

Hey,I’m new to video guides and exploring different options. I really like Videoask, but I’m curious if it’s just for embedding videos on landing pages, or if there’s also an option to have a video pop-up? For example, when a user lands on a website, could there be a pop-up at the bottom of the screen that opens to show vertical videos with buttons to explore more?Here’s an example of a website that integrates this kind of video pop up, for reference; https://www.getpliant.com/Thank you!

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Ash.NZ
Kelly ter Horst
Kelly ter HorstExplorer
asked in Share your videoask
Thumbnail isn't showing

My thumbnail isn’t showing when I copy and paste the link. I’ve tried everything and it’s not working already for 6 days. Please can you help as I can’t do anything right now with the generic thumbnail. It’s a big part of my work and it makes me really nervous. Thanks 

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Kelly ter Horst
Sang Truong
Sang TruongSocializer
asked in Share your videoask
Transfer VideoAsk to another account

Hi there,Is it possible to copy or share a VideoAsk project from one account to another?I know it's possible to invite someone to a team so they can edit the project, but in this case, I’d like to transfer my current VideoAsk project to a different account.Alternatively, is it possible to export the current project and import it into another account?Note: It’s not about sharing the VideoAsk video results with a user, but rather about sharing the entire project map.Thank you!

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Community Team
Eloise
EloiseExplorer
asked in Share your videoask
Complete Video Ask download

Hello,I am writing regarding the issue I'm facing while attempting to download my entire VideoAsk. I have recorded questions, received answers, on the platform. However, every time I try to download, I encounter a problem. The available options seem to download either:- One individual video- All of my videos (questions)- All of the other person's videos (results)What I actually want is to have a single, continuous video that includes everything - all the videos, questions, and answers - in the correct order as they appear on the website. This is how the concept was presented to me. Unfortunately, I believe there must be a solution to this problem, but I haven't been able to find it myself. If someone could kindly provide me with some guidance or pointers, I would greatly appreciate it. For reference I have the premium VideoAsk paying option.

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Community Team
David Kufeld
David KufeldExplorer
posted in Share your videoask
Increasing VideoAsk form completions

Hi VideoAsk fans - we installed VideoAsk on our landing page but almost everyone starts the process and bails out before completing the form (see: www.topmesotheliomaverdicts.com ).Is our form too long?Maybe we should just ask for name & contact info, without going deeper?Thanks,Dave 

839
Liz
Ex–Typefomer
Sang Truong
Sang TruongSocializer
asked in Share your videoask
Customize VideoAsk URL

Hi there! Is there any possibility to customize the VideoAsk URL entirely? I mean not only adding a variable(s) behind the URL, but completely custom them.I have seen the video on “How to fully customize your videoask URL”, but is there another way, since I’m a third party and have no access to their backend or subdomain. Thank you! 

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Liz
Ex–Typefomer
Daniel Habich
Daniel HabichExplorer
asked in Share your videoask
How to Customize VideoAsk Widget Button Layout

Hello everyone,I'm embedding a VideoAsk widget on my website, but I'm running into issues with customizing the button layout. Specifically, I want to distribute the buttons evenly across the entire video area instead of having them all clustered at the bottom with a scrollbar. Does anyone have any ideas on how I can distribute the buttons evenly over the entire video area? Thanks in advance! Best regards, Daniel

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Daniel Habich
LJ Coordinator at Sins Invalid
LJ Coordinator at Sins InvalidExplorer
asked in Share your videoask
Download VideoAsk video with captions?

Hiya! Does anyone know if it’s possible to download a VideoAsk video with subtitles? And if it’s possible -- how do I do that? Thank you!

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Community Team
Daniel Habich
Daniel HabichExplorer
asked in Share your videoask
Custom URL redirects to videoask website

Hey,We setup a custom Domain for a brand, if there is the videoask-slug behind the slash it works fine.According to https://www.videoask.com/help/branding/360046795732-how-to-set-up-a-custom-domain-in-videoask#h_01FXSREA77HZK43SYV4GHVJPDZ:~:text=https%3A//whatever.mydomain.com)%20will%20automatically%20redirect%20to%20your%20brand%27s%20redirect%20URL. It should redirect to the brands “redirect url” but it doesnt, instead it links to videoask.comThe Issue is in different brands. Anyone an idea ?

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Michael3316
Michael3316Explorer
asked in Share your videoask
People are saying their VideoAsk video freezes when trying to submit

I’ve sent out a ton of videoask links for job applicants and I’m getting a ton of people saying the app freezes or the video freezes.  Anybody else have this issue?  If so, is there a fix?

632
Liz
Ex–Typefomer
Angella Conrard
Angella ConrardExplorer
posted in Share your videoask
I have a lot of abandonment from my videoask - ideas?

I thought I’d get some abandonment, but it seems I get more than those that submit their info. In my video, I clearly say, I cannot answer their questions or send them info unless they share their info. Does anyone have examples of a high rate of response video? 

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Community Team
H
HOIExplorer
asked in Share your videoask
Overlay text not working on live videoask

Overlay text works perfectly when I test it in the build mode and even in Preview mode. But it does not come up in the live videoask.I am on the “start” plan, Could that be the issue?

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Community Team

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