Lend a helping hand

Hi - and many TIA for any help or advice. I have embedded a video in my Typeform. When I click move to that screen, the video plays with no sound and the play button is still on the screen with the video playing. I have to click play twice for the sound to work but when I click play the second time the video starts over from the beginning. This is happening on mobile and desktop. On mobile it also displays a ‘Reply’ button, rather than ‘Continue’ during this process. Looking back through historical Typeform community threads I see that somebody had this problem (on mobile only) 2 years ago & it was apparently resolved. But it is affecting me now. Can anybody help? With many thanks, Janet

Hi! I saw that this was asked appx 4 years ago but wasn’t possible then… Is there a way to remove the “ok” or “submit” button when there’s a multiple choice? I feel like it’s redundant since they already select their answer and then have to click that, too (it also covers the text on the screen on mobile on mine). Thanks :)

I want to speak to a sales rep if this works for me

Hey everyone — quick question for anyone else running into this: We used to rely on Typeform’s file uploads showing public links like this: https://api.typeform.com/responses/files/{file_id}/filename.jpg These worked perfectly — we could drop those links straight into Pipedrive and view the images without needing to log in or authenticate. But recently, the file URLs Typeform gives us look like this now: https://api.typeform.com/forms/{form_id}/responses/{response_id}/fields/{field_id}/files/{file_id}-filename.jpg And now they require API authentication, so clicking them in our CRM just throws an error. ❓ So… Did Typeform change this recently? Is this permanent? Is there any way to get those old-style public file URLs back? Has anyone figured out a workaround that doesn’t involve spinning up custom middleware or rehosting files ourselves? Would love to hear what others are doing — this totally broke our workflow.Appreciate any ideas or info 🙌

Hello Community What is the best answer for capturing multiple options ie can then check as many boxes

I’d like to add logic to my form, to send users to an end screen determined by the hidden field. The survey respondents should still go through the rest of the form first. At the moment, I’m only seeing the option to either send them to the next question, or send them straight to the end. The hidden field is looking at the starting logic rather than the end. It’s worth mentioning I do have other conditional logic already in the form, which sends users off to different questions. But the end screen should then be determined by that hidden field. Is there a way to do this?

Hi everyone, We’re a small legal practice in NYC. Typeform is our intake tool for Housing Court petitions, Small Claims filings, and similar matters. Our sticking point is that every submission still has to be re-typed into the official NYC court PDFs, that is slow and prone to errors. I’ve been looking at Instafill.ai, an AI service that says it can read form data and drop it directly into PDF fields. Their legal-document case study claims high accuracy. Has anyone here connected Typeform to this service or any other PDF-filling tool? Which method worked best (Typeform webhook, Zapier, Make)? Our goal is to eliminate copy-paste and get documents back to clients faster. Thank you for any insights.

I am trying to modify the contents of email notifications from Typeform when a submission is received. When I go to: Workflow > Messages (Send an email to myself/the team) > Edit content, I get an error code “Verify your account. To edit email content, please verify your account. For more information and help, contact support.” I don’t see any option to verify my account. How do I verify my account in order to be able to edit the email content?

Hey Typeform users, I am having an issue with a survey using Typeform where 1/3 of the responses are marked as SPAM and when you check the form / survey and look in the RESULTS section. The problem is not this, the problem is that maybe half of the results marked as SPAM are not spam and I want to move them to the main results list which is also the list that is feeding into a connected XLS and its only feeding the main results list, excluding the SPAM list. Talking to support they did not offer any way to export the spam submissions to an XLS or even the option to move or save them individually. So the only solution I see is taking each entry and manually move each answer / options which is a pain. Did anyone had this issue and found a solution? Attaching a screen shot. You can see 77 responses, but those are not counting the SPAM ones that you can see when you click that circled button, there are 30+ ones from which half or more are not spam. So there are in total 100+ actual respons

Ok, I don’t get it. We are now in 2025, everything is custom except one thing, the social media icons at the end of a typeform. THAT IS RIDICULOUS.🤔 We’re a dog trainer, we will never ever use linkedin or X (x rocks), we use instagram and facebook. And we don’t want our clients to share the forms, but we do want clients to visit our social media which is also not available?? That sucks! Make this happen Typeform.

How do I make the variable name invisible to the person taking the quiz?

Hello Typeform/VideoAsk Support, I recently made a payment using Chargebee via the following link: https://typeform.chargebee.com/pages/v3/wQ7gwA8c1cZtU5WDkNcd1JAXDJXc3PBGx/collect_now The payment was successful, but my VideoAsk account (registered with the email chonlathep1999@gmail.com) has not been activated yet. It has been more than 24 hours since the payment, and I haven’t received any confirmation or access to the upgraded features. Could you please verify my payment and activate the account accordingly? Thank you in advance for your support.

Hi. Can you help me? I have created an outcome quiz in typeform (6 outcome possibilities). I am collecting First name, Last name, Email in the final screen. The results of each outcome are URL forwards to landing pages in kajabi. When a new person takes the quiz, I would like for this to happen:1- A new First / Last / Email contact is added to my Kajabi contacts list. 2- A tag is applied to the new kajabi contact just created ^^ adding their outcome result from typeform 3- A specific email is triggered (double opt in is turned on, so they consent to receive the monthly updates via email as the initial one first) that celebrates them taking the quiz and gives them the link to the same results page in kajabi they just read (one of the six results pages, that the quiz outcome score redirected them to initially), just in case they want to re-read again anytime later. So far I have successfully: created the six landing page outcomes inside kajabi added the redirect URLs for each outcome res

It seems that I can simply drag-and-drop questions in multi-question pages out of the multi-question page, but how can I move questions into it?

We have a form for employee exits. The follow up sends all the answers to both us and the person who submitted the form. However, in the email to the responders it puts OUR name at the beginning rather than the person who submitted the form. When we go to edit the email it sends we get an error that we need to verify our account and to contact support. We have had this acccount for over 7 years and are on the Pro+ plan. When we try to contact support it just sends us in a loop and never lets us submit a request. Please help

I’m new to this community. I look forward to participating. For my scoring, I need more than multiple variables. I need to be able to take the results of an earlier answer and multiply it by the results of later answer to get to my final calculation. Then that number feeds into another calculation. Does anyone know if this is possible?

I want to create an assessment score that requires one answer to be multiplied by another answer. Is that possible? Does anyone know how?

Something weird is going on. In my first group question, I have set scoring to be 0, 1, 2, 2, 3 and there are five questions. When I test it out picking the last score, the total should come to 21, but it comes to 35. If seems like the scoring is being ignored and the system has give the last opinion a score of “5.” Is this because I started with a “0” value? How do I fix it? Sincerely, Marie

Hi guys, we are using typeform for our survey & after that we are planning to send leads to our landing pages that are mainly built one GHL & WP. Our landing pages have custom values like {{contact.first_name}} etc. So my question is will our GHL landing page be able to show their first name if they fill typeform survey and land onto landing page through URL parameter or webhook whatever?

Is it possible to replace the value of a text variable with the response of a short answer? I tried to @recall in an Always Replace (x) but does not work. Ex. I am collecting name/email/phone and want them stored as variables (so that they are included in my webhook).

Hi everyone,I’m using VideoAsk in my recruitment flow. Even though I’m passing a unique contact_email={{email}} via URL for each candidate, VideoAsk still shows the same name—the first one entered—for all respondents using that email. This is breaking my Zap → ClickUp integration. 🔍 What I’ve tried: Clearing browser data Disabling name field on contact form Confirmed name= isn’t in URL Tested in incognito ❗What I discovered: VideoAsk ties the name to the email in its system. The first name submitted for any given email gets reused in future submissions—even if a different person uses the same email. Has anyone else encountered this?Is there a native toggle to fully reset name per submission or something like that.

I am creating an order form for my client. She bakes macarons. There are multiple options they can chose. It’s best to give an example. Macarons - Specialty Macarons - Tower - cake ---- They chose specialty macarons - now there are 14 different options so my customer chooses chicks and rabbits. Now I need to know how many of each they want. The choice is dropdown with several options. They chose 12 chicks and 6 rabbits. Now they need to chose the flavours. There are several flavours so with the chicks they chose 6 vanilla and 6 lemon, then for the rabbits they chose 6 raspberry. As you can see there are multiple outcomes. How do I build this order form?

My organisation has a an “organisation” at Typeform of which my colleague is the owner and I am a member. I have registered an application there. I have used OAuth 2.0 to generate an access token for that application, as per these instructions: https://www.typeform.com/developers/get-started/applications/ However, workspaces created using this access token appear in my personal account and not in my organisation’s account. In the documentation of the API I read “The workspace gets created in the account where the user has the organisation role - owner.” This confuses me, because I would think a user might be owner of several organisations. Moreover, it would preclude control over where the workspace is created. It seems I can create workspaces in my organisation's account through the the web interface. It also seems I can choose the workspace (and hence, the account) where a form is created through the API. So why not for workspaces? Is there any way I can choose where a workspace gets

I recently built a form and have shared it with 3 individuals to test. 2 out of the 3 individuals can access the form fine. however, one gets the “sorry, you can’t access this Typeform until creator says so” error message. the same individual only gets this message when they access the form on a laptop, it works fine on a phone. i have also tested the form using multiple browsers and 2 different devices and it has always opened fine. i did read on another post that potentially sharing before publishing will cause this issue, and i believe this is something i may have done. the form is open to new responses (i.e. not closed) link to form here: https://innertemple.typeform.com/to/XLaz9gZ3#serial=xxxxx

Hi Guys, We are having this double record issue with Typeform and GHL, our typeform quiz doesn’t have a email or phone number fields, It only has a First Name. Now the issue is once the lead is qualified through typeform,, we are sending them to our calendar page and there they fill in their email & phone and schedule a call with us, however we are seeing 2 records now, one created on submission of typeform quiz and one on calendar booking. How are you guys fixing this?