Serious Error in the Analysis

That’s a serious issue, especially when people rely on Typeform data to create reports, charts, and infographics. Even a small mismatch between responses and their corresponding values can completely distort the results. I hope Typeform looks into this and fixes it as soon as possible. Accurate data representation is essential for making reliable decisions.

Thank you for your reply! In fact, we only stumbled upon the error by chance because a number seemed off to the project manager. At first, I thought it was an error in the visualization we had created using AI. However, I never would have thought that the error lay directly within the Typeform system, specifically in the data analysis. It’s really disastrous. The survey and its analysis are intended to serve as the foundation for further decisions and as the basis for a concept. The incorrect analysis would have cast everything in a completely different light. 

Hi ​@lucky look - I’m sorry that’s happening! We’ll definitely need to investigate this.
Would you mind contacting support through one of the channels mentioned here: 

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Thank you!

the whole page is not loading … also deleting my cookies didn’t work. Chatbot also did not work. 

Hi ​@lucky look - I’m sorry that’s happening. Did you also try with the form mentioned in this section?
Here’s a direct link to the form, in case it helps!

Yes, I've already reported everything using this form. All I received was an email with a list of links to similar topics, but no response. After I clicked on a teaser text with a link, I received another message stating that my ticket had been resolved. It's a very strange ticket system and an even stranger way of handling error reporting. 

I’m sorry that happened, ​@lucky look - That’s definitely a strange behavior. 
Would you mind sharing your email with me? I can make sure to reach out to you directly from our support mailbox. Thank you!