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How to use our community

Tips, tricks and discussions about our community center

  • 49 Conversations
  • 167 Replies

How to guides (4)

  • 8 ways to make the most of our community

    Article by
    Gabriel
    Gabriel
    Topic 8 ways to make the most of our community

  • How to contact Typeform Support

    Article by
    Liz
    Liz

  • How to contact VideoAsk Support

    Article by
    Grace
    Grace

  • Take a quick community tour with Gabi 🤓

    Article by
    Gabi Amaral
    Gabi Amaral
49 Conversations
Mariana
Ex–Typefomer
MarianaEx–Typefomer
published in How to use our community
Community Ranks and Badges

Hello Community! Wondering how our rank and our badges work? We've got you covered! 🥳 The community ranking system is a fun element that recognizes and rewards members who actively participate. Your rank level is based on your engagement in the community - how often you post, your helpfulness and the value of your contributions. Let’s dive deeper into our ranks and what they mean: Just touched down : This is the first step! Members who have just joined the community will start here. Navigating the land : Navigating the land is easy, you just need to comment on a topic or two and start participating. Explorer : To become an Explorer you need to start your own topic. Socializer : As the name suggests, to reach this rank you have to exchange ideas with others creators and go into the nitty-gritty of building typeforms and videoasks. Sharing wisdom : To hit this rank you will have to consistently engage in people’s questions and challenges. Tastemaker : Becoming a Tastemaker is a great ac

219919
Emma Burt
R
RachelSExplorer
asked in How to use our community
Unable to get into our account UK - no support until the 3rd Feb?

Hello, can anyone give me a contact for support in the UK please? Cant access our accounts and when raising a ticket states everyone is out until the 3rd. We cant be offline for that long. Thanks all

91
Liz
Community Team
S
SchellhammerExplorer
asked in How to use our community
E Mail

Wenn sich jemand bei Typeform anmeldet, bekommt der Kunde eine Bestätigungsmail, aber ich nicht mehr, woran liegt das. -- Google Translation -- When someone registers with Typeform, the customer receives a confirmation email, but I no longer receive one, why is that?

101
Liz
Community Team
J
jameschuckExplorer
asked in How to use our community
Editing published post?

How can I edit the content I publish?

212
Grace
Community Team
P
PuDerBaerExplorer
asked in How to use our community
How can i change my Name in this forum?

I want to change my name in this forum, how is this possible?

303
Liz
Community Team
Liz
Community Team
LizTech Community Advocate
published in How to use our community
How to contact Typeform Support

Hello Typeform Community and Monday! If you’ve stopped by our Help Center recently, you may have noticed our contact form to reach our support team has changed a bit. So our support team can help you faster, we now require you to log into your Typeform account to submit a support ticket. This means less time sharing your account information with support and more time getting the help you need. Yay! Watch the video below to learn more about contacting our fantastic support team: If you subscribe to one our our plans that includes chat, you can easily drop a message to our live support team by following the steps here: You may also want to peek at some of the following locations below for extra help: Help Center - Find detailed walkthroughs and other helpful articles created by Typeform Status Page - Experiencing an issue or error with your form? We may be experiencing some downtime. Pop over here to check Typeform’s status and subscribe for notifications. Templates - Get a quick start o

221511
john.desborough
Z
zachdoerfleinExplorer
asked in How to use our community
Unable to Cancel Subscription

Hi there, I am currently unable to cancel a subscription for our business account, as we do not know what email it is under. I have an invoice for reference, if that helps. I am unable to find a phone to contact, the email told me it is no longer in use, and the “contact us” page does not work - it will not let me select an option and it remains blank. Could a member of the team please reach out to me directly? Email: zach@relevanceinternational.com

476
Grace
Community Team
S
SummerExplorer
asked in How to use our community
Payment completed but account not upgraded

Hi there, I upgraded my account because we had reached our limit in free responses. The dashboard says we need to upgrade, but when I go to billing it says we are on the basic plan and the money has come from my account. Unfortunately I sent the email out to all of our customers (on a paid service) and now support hasn’t been in contact for 12 hours and Im a bit frustrated as people are viewing the email and the survey isn’t working. Any ideas?

652
C
ZhangYuan
ZhangYuanExplorer
asked in How to use our community
Help me!!!

Hello, Everybody. I am a new comer on this site. I’d like to know about our typeform in detail.

352
Liz
Community Team
G
GermanyStuttgartExplorer
asked in How to use our community
Name change Community

How can I change my name here within the community?

261
Liz
Community Team
J
JeipeiExplorer
asked in How to use our community
HELP, I need to have final checklist of chosen answers.

Hi, I am making a simple form that people can choose from picture. These are the steps. picture selection of color shape of the table(every shape has different number of seats) for example they choose round shape I made a different answer that shows seating capacity of that shape 2,3,5,6,10 and for rectangle when they choose it will show 2,4,6,8 number of seater and the last step is to show the checklist of what they choose from color, shape. The problem is when I put the variable @ for 3 different shape seats, it show _ _ _ 8 _ (is there other way to make this show without the blanks?

603
Liz
Community Team
Richard Fernandez
Richard FernandezExplorer
posted in How to use our community
Question

comment allez vous?

762
Grace
Community Team
A
A80Explorer
asked in How to use our community
Basic Plan

HI. We want to start with a basic plan. Before doing so, need to know if our account information is seen on the end of the submitter / revealed in the link? We have several organizations offering different services and would like to have only 1 basic account for our multiple organizations. Please advise!

441
Liz
Community Team
A
Arun ThevarExplorer
posted in How to use our community
Recipient should keep a copy with themselves

Hi Can the recipient receive a copy in their records after giving a response. I mean to say they should have a copy of the survey which they filled immediately after filling it. Is this feature available?

311
Liz
Community Team
A
astrolabsExplorer
asked in How to use our community
My typeform never synced the results

So today I lost 26 answers after a survey as Typeform never reflected the answer on “results” Yes, everyone submitted it, I checked one by one and after 30 min of no updates, I tried a test that never went through. What can I do? I’m desperate as I trusted this platform to give me the results on the spot.. it’s been 3 hours. Thanks, Yanina

522
Liz
Community Team
Omar pedraza
Omar pedrazaExplorer
asked in How to use our community
How do I start learning in the community?

Como comienzo ? Disculpen mi ignorancia soy nuevo pero quiero aprender Google translate: How do I start? Excuse my ignorance I'm new but I want to learn

413
Grace
Community Team
K
Kailash wariExplorer
asked in How to use our community
sell

I am selling my product

312
Grace
Community Team
D
DrPeterExplorer
asked in How to use our community
Video on how to use Typeform

Is there a video on how to use Typeform. I'm not a pro on IT. I need it.

421
Liz
Community Team
Gabriel
Ex–Typefomer
GabrielCommunity Team
posted in How to use our community
Make sure to choose a profile picture

Hey, this may seem obvious but lots of members forget to choose an avatar or profile picture. I recommend you choose one yourself, it makes the community a lot more human and makes you more credible as a member. It does not necessarily need to be a picture of yourself, just make sure it’s appropriate Just go to your profile (top right) and click on settings. It should be pretty easy to do. If you have any problems let me know! If you wonder about my profile profile picture, it’s an image that a community member designed for me in previous life.

32011
A
L
L.O.V.EExplorer
posted in How to use our community
WTF

Im here to be asked questions and not to create. im i doing something wrong or at the wrong place

672
Grace
Community Team
Grace
Community Team
GraceCommunity Advocate
published in How to use our community
How to contact VideoAsk Support

Hello one and all! If you’ve got a burning question about VideoAsk that you think would be best answered by a member of the support team, you can find links to contact the support team in several locations across the VideoAsk app and website: If you’ve been looking around the VideoAsk Help Center for some answers, you can create a ticket for the support team by clicking the Contact Support at the end of each article. In the midst of creating your videoask and need some help? You don’t need to go anywhere, just click on the question mark in the build area or in app to Contact Support You’ll also find the link to the Contact Support in the footer of the website, so there’s always a way to get in touch with the support team So our support team can help you faster, be sure to submit your response using the email address associated with your VideoAsk account, if you have one You might also like to take a look at some of these links for some extra help: VideoAsk Help Center for detailed guid

1743
U
D
DenoxExplorer
posted in How to use our community
Clean Surrounding

Keep our surrounding clean and if the surrounding is clean, every thing is clean and need and tidy.

282
Grace
Community Team
T
Tradeplus onlineExplorer
asked in How to use our community
Tax Residency Certificate (TRC)

Hello, Will Typeform provide Tax Residency Certificate (TRC) for the payments that we made?

2451
Liz
Community Team
J
jinjalaExplorer
asked in How to use our community
Can it be automatically added three upcoming months as options of Questions?

Hello great community, i am adding one question regarding selection of monthly pass, options will be like this : a) September 2022 b) October 2022 c) November 2022. It means upcoming three months in options. Is there any way that options automatically added based on current month, instead i put value every month? Thank you in advance

831
Liz
Community Team
A
Alona PankevychExplorer
asked in How to use our community
SUPPORT, NEED A MANAGER

Hello!Maybe someone knows where to find the support section? What is needed is not just an answer to ready-made questions, but a person on the other side of the screen. No replies to emails.

261
Grace
Community Team
Typeform conversations
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