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Question

What do I have to do to get customer service

  • March 10, 2026
  • 4 replies
  • 23 views
Angela H

I contacted support four days ago and nothing. 

 

I am testing the  platform.  We watched the video and entered our contact information but the test email did not show up in the interactions area for Videoask. We have used this test email several times.

Would that prevent Videoask from recording the interaction with this test email.

Does anyone know the answer?  I am really disappointed I can’t get any help from Typeform.

    4 replies

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • March 10, 2026

    hi ​@Angela H are you testing the videoask in preview mode? If that’s the case, it won’t send the response to your account. Would you be able to share the videoask url for me to test? Feel free to DM me if you don’t want to share it here. 

    With regards to the support team, are you contacting support@videoask.com? I can check with the team to make sure they’ve received your message.

    If cauliflower can become pizza, you my friend can do anything
      Angela H
      • Angela H
      • Author
      • Explorer
      • March 10, 2026

      Thanks ​@Grace . No it is not a test. We have connected it to a signup form.  Sometimes it works, other times it doesn’t work. 

       

      I have emailed support 2 times.I will DM you the signup link.

       

      I was also wondering what is the average delay time  between once someone signs up and when they are added in interactions.

       

      Thanks for your help.

        Grace
        Community Team
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        • Grace
        • Community Advocate
        • March 10, 2026

        Thanks ​@Angela H will reply to your DM, and will check with our support team to see what’s happened!

        If cauliflower can become pizza, you my friend can do anything
        Grace
        Community Team
        Forum|alt.badge.img+5
        • Grace
        • Community Advocate
        • March 10, 2026

        Hi ​@Angela H the support team have replied to you, could it have gone into your spam folder? 

        If cauliflower can become pizza, you my friend can do anything

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