Upgrade plan | Community
Skip to main content
Answered

Upgrade plan

Natasharoque

Hi guys i have the monthly GROW plan and i want to upgrade to the monthly BRAND plan. Is there a way for me to just pay the difference between them or i will have to pay the Brand plan full price? 

Best answer by Ash.NZ

@Natasharoque when I have done this previously in the past the new option supersedes the old. So you shouldn’t be charged two separate plans. However, you may want to clarify with the billing team just so you know how it works better if you still have a certain amount of days left on the Growth plan. 

I hope that helps!


Thanks,


Ash​​​​​​​

View original

    5 replies

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14921 replies
    • August 1, 2024

    Hi @Natasharoque Happy little Fri-yay! You’ll most likely pay the difference between them, but our billing team can confirm this since they have access to your account! If you haven’t already, you can contact them here. 

     

    Also, if you’re open to sharing, how is the Growth plan going for you? Any features you like best? 😀

    Life is a series of awkward moments separated by snacks.
    Ash.NZ
    1 person likes this
    • Ash.NZ
      Ash.NZ
    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14921 replies
    • August 1, 2024

    Hi again, @Natasharoque I just realized you were referring to our VideoAsk pricing! I moved your post under this category so you can get help. Additionally, you can reach out to the VideoAsk team via support@videoask.com 😊

    Life is a series of awkward moments separated by snacks.
    Ash.NZ
    1 person likes this
    • Ash.NZ
      Ash.NZ
    Ash.NZ
    Forum|alt.badge.img+4
    • Ash.NZ
    • Community Wizard
    • 119 replies
    • Answer
    • August 2, 2024

    @Natasharoque when I have done this previously in the past the new option supersedes the old. So you shouldn’t be charged two separate plans. However, you may want to clarify with the billing team just so you know how it works better if you still have a certain amount of days left on the Growth plan. 

    I hope that helps!


    Thanks,


    Ash​​​​​​​

    👋 I help people build custom Typeform / VideoAsk's & automations
    Grace
    1 person likes this
    • Grace
      Grace
    Sankari38
    • Sankari38
    • Navigating the Land
    • 1 reply
    • August 28, 2024

    I can't get a response from VideoAsk support: the growth plan hasn't been updated despite the payment having been made? Any ideas?
    🙏

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14921 replies
    • August 28, 2024

    Hi @Sankari38 How are you reaching out to our VideoAsk support team? They don’t currently have any emails from the email on your account. If it helps, their email is support@videoask.com!

    Life is a series of awkward moments separated by snacks.

    Reply


    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs