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Question

API Access Request

  • November 3, 2025
  • 5 replies
  • 69 views

Andrew Rodgers

Hi everyone,

 

I’m trying to create an app that duplicates forms, renames them, places the form in a specific folder and can toggle the form on or off.
 

I’m using Zapier’s custom webhooks because the VideoAsk/Zapier prebaked recipes won’t work.

When I got to register an app, I keep getting an error saying “Whoops, something went wrong...”

There’s not follow up message or other error that I can see.

 

Has anyone else seen this issue?

5 replies

Grace
Community Team
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  • Community Advocate
  • November 4, 2025

Hey ​@Andrew Rodgers it might be worth reaching out to the VideoAsk support team about this to get some technical support if you haven’t already? You can contact them via support@videoask.com.

Let us know how you get on and if you’re able to set up your app!


Andrew Rodgers

Thanks for that.

Currently in contact with them. Crossing my fingers I can get it fixed.

 


Grace
Community Team
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  • Community Advocate
  • November 5, 2025

Great, let us know how you get on ​@Andrew Rodgers 🙏


Andrew Rodgers
  • Author
  • Explorer
  • November 12, 2025

Have you had any problems with technical support in the past?

I still haven’t received API access. They say it’s been passed on to the developers, but just wanted to know what the timelines for these things usually are?


Grace
Community Team
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  • Community Advocate
  • November 17, 2025

Hi ​@Andrew Rodgers did you hear back yet? Depending on the issue it can take a bit of time for the developers to push a fix, but the support team will usually keep you posted of any developments. Let me know if you still need help and I can investigate.