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Question

Switching to Brand monthly

Hi

Want to bump up to Brand, paying monthly. While I can see a price, there is nothing that allows me to select that.

How do I do that?

thanks

Suzanne

4 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @rcttrainer Tagging @Grace in case she has any insights for you!

Life is a series of awkward moments separated by snacks.
Grace
Rank
Userlevel 7
Badge +5

Hey @rcttrainer thanks for stopping by!

In the Plan & billing section of your account settings have you tried moving the slider along? If you move the number of minutes then an upgrade button should appear in place of the current plan button.

 

 

If that doesn’t work, I would recommend reaching out to the support team (support@videoask.com) so they can look into your account and see why it’s not letting you upgrade 🙏

If cauliflower can become pizza, you my friend can do anything
rcttrainer

HI

As I wrote, I can see the price, not a problem. Turns out the UX is not particularly intuitive. Turns out I have to first select the little Show Monthly under my current plan! (not intuitive) instead of following the link to see the Brand features, from which only yearly is available. Might want to have a naive user try that process to find the problem.

I solved it, but not becaused of the help provided. Thanks anyhow!

cheers

Suzanne

Grace
Rank
Userlevel 7
Badge +5

Hi @rcttrainer really glad you got it solved and apologies that I didn’t understand your first message. I will definitely pass the feedback onto the team about improving the flow of the upgrading experience.

Hopefully we can be more helpful next time! 

If cauliflower can become pizza, you my friend can do anything

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