Hello guys, I’m planning to cancel my VideoAsk plan next month as I’ll be switching to a new email, but I will remain a user. :3Regarding this, I have a couple of questions:Is there a notice period required for cancellation? If I cancel now, will my current VideoAsk projects remain live and accessible for the remainder of this month’s paid period?Thank you for your assistance.

Question

Plan Cancellation - Termination Period

2 years ago
Oct 18, 2024 10:37 AM UTC
2 replies
122 views

+1

Sang Truong
Socializer

Hello guys,

I’m planning to cancel my VideoAsk plan next month as I’ll be switching to a new email, but I will remain a user. :3

Regarding this, I have a couple of questions:

Is there a notice period required for cancellation?
If I cancel now, will my current VideoAsk projects remain live and accessible for the remainder of this month’s paid period?

Thank you for your assistance.

+5

Grace
Community Advocate
2 years ago
Oct 18, 2024 11:07 AM UTC

Hi @Sang Truong happy Friday!

If you cancel the plan now, you can continue to use it until the end of your monthly subscription as normal. It should then downgrade you to the free plan and you’ll be able to see all your videoasks still but some features won’t be available.

Hope that helps but let me know if you have any more questions about the downgrade 😊

If cauliflower can become pizza, you my friend can do anything

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+1

Sang Truong
Author
Socializer
2 years ago
Oct 18, 2024 11:33 AM UTC

Thank you @Grace, as always, for your quick response!

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