Plan Cancellation - Termination Period | Community
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Plan Cancellation - Termination Period

  • October 18, 2024
  • 2 replies
  • 47 views
Sang Truong
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Hello guys,

 

I’m planning to cancel my VideoAsk plan next month as I’ll be switching to a new email, but I will remain a user. :3

Regarding this, I have a couple of questions:

  1. Is there a notice period required for cancellation?
  2. If I cancel now, will my current VideoAsk projects remain live and accessible for the remainder of this month’s paid period?

Thank you for your assistance.

    2 replies

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2593 replies
    • October 18, 2024

    Hi @Sang Truong happy Friday!

    If you cancel the plan now, you can continue to use it until the end of your monthly subscription as normal. It should then downgrade you to the free plan and you’ll be able to see all your videoasks still but some features won’t be available.

    Hope that helps but let me know if you have any more questions about the downgrade 😊

    If cauliflower can become pizza, you my friend can do anything
    Ash.NZ
    Sang Truong
    2 people like this
    • Ash.NZ
      Ash.NZ
    • Sang Truong
      Sang Truong
    Sang Truong
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    • Sang Truong
    • Author
    • Socializer
    • 12 replies
    • October 18, 2024

    Thank you @Grace, as always, for your quick response!

    Reply


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