Is Videoask Support still active? | Community
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Answered

Is Videoask Support still active?

Pascal Hollenstein

I sent like 10 Support request over the last 8 weeks and I don’t get any answer from Videoask Support.

Do you guys know if this Support is still active? 

Best answer by Grace

Hi ​@Pascal Hollenstein I’ve checked with the team and they’ve been replying to your messages. It looks like for some reason they’re not arriving in your inbox. Could you try contacting them (support@videoask.com) using a different email address to see if that solves it?

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    5 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14987 replies
    • April 7, 2025

    Hi ​@Pascal Hollenstein Happy Monday! Thanks for stopping by the community. 

    Yes, VideoAsk is still active along with their support team! Do you mind letting us know if you used your account email here to contact them? You can also post your question here - we’re happy to help!

    Life is a series of awkward moments separated by snacks.
    Pascal Hollenstein

    I used the pascal.hollenstein@inspiring.studio mail. We were in contact before and I answered to the Videoask mail but I don’t get any answer anymore.

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2675 replies
    • April 8, 2025

    Hey ​@Pascal Hollenstein I’m just checking with the team that they’re receiving your emails, I don’t suppose the replies are going into your spam folder?

    If cauliflower can become pizza, you my friend can do anything
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2675 replies
    • Answer
    • April 8, 2025

    Hi ​@Pascal Hollenstein I’ve checked with the team and they’ve been replying to your messages. It looks like for some reason they’re not arriving in your inbox. Could you try contacting them (support@videoask.com) using a different email address to see if that solves it?

    If cauliflower can become pizza, you my friend can do anything
    Liz
    1 person likes this
    • Liz
      Liz
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2675 replies
    • April 17, 2025

    Hi ​@Pascal Hollenstein just checking in, were you able to try and different email address to contact support? Let me know if you’re still having issues!

    If cauliflower can become pizza, you my friend can do anything

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