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Question

Typeform AI can't manage basic requests

  • June 10, 2026
  • 5 replies
  • 28 views

Issue:!--tgqphd|[]--> Requesting a full refund within the 14-day money-back window.!--tgqphd|[]-->

Details:!--tgqphd|[]-->!--tgqphd|[]-->

  1. Your automated ticketing system is completely broken and trapped in an ERR_TOO_MANY_REDIRECTS!--tgqphd|[]--> loop via ://!--tgqphd|[]-->zendesk.com!--tgqphd|[]-->, making it impossible to log a standard ticket.!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->
  2. The Typeform AI tool failed to generate my complex conditional logic form as advertised.!--tgqphd|[]-->!--tgqphd|[]-->
  3. The Basic tier limitations prevent me from building out the required conditional branches manually.!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->

Under your 14-day cancellation policy, please process a full refund to my original payment method immediately.

5 replies

Grace
Community Team
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  • Community Advocate
  • June 10, 2026

Hi ​@Amorrogh so sorry you’re having issues with contacting our support team. Can you try using this form to reach out and discuss a refund? Thanks! 


  • Author
  • Explorer
  • June 18, 2026

"I also filled out the external contact support form under my account email [annamorrogh@gmail.com], but did not receive a confirmation number. Could a manager please escalate this to the billing team?"


James
Community Team
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  • Community Team
  • June 19, 2026

Hey ​@Amorrogh sorry to hear you’re still having issues. Have you received a response to this yet? If not, I will contact the team internally and have someone reach out.


  • Author
  • Explorer
  • June 19, 2026

No I haven't heard anything. A follow up would be great thanks 


James
Community Team
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  • Community Team
  • June 19, 2026

Sure, ​@Amorrogh I’ve messaged our support team and asked them to reach out to you via email.

Thanks for your patience.

Cheers


James