It’s been 3 days since my payment page is broken and it has cost me loose customers. No contact from support. This is horrible. My Question is typeform going to reimburse the losses i suffered. As paying that heavy subscription amount is no joke and getting no support.
Question
Very Disappointed by Support
+1Hi
Thanks for contacting us about this. The issue affecting Stripe payment questions was resolved this morning, around four hours ago, and the payment page should now be working normally.
We’re very sorry for the disruption and understand the impact this may have had. We’ll be conducting an investigation to understand what happened and ensure that, if something similar happens again, the developer responsible is paged promptly to address the issue.
The issue first occurred on Friday night and our team fixed it, but unfortunately it returned on Saturday night. Our Support team is available Monday to Friday, with limited coverage on Saturdays, and the initial reports on Saturday night were not seen in time. Situations like this are uncommon, but our team responsible for support coverage will review what happened and assess whether any changes are needed. Thank you for your feedback and for bringing this to our attention.
If you have any other questions or need further help, please contact our Support team. You’ll be prompted to log in to your account before being redirected to the Contact Support form.
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