Question

Response help

  • 25 April 2024
  • 1 reply
  • 5 views

Hey, I have published my survey on typeform. I quickly reached my 10 responses, so therefore I upgraded my plan to basic plan. I have not seen were the website has added the rest of my responses to the website. Is there a certain way I need to do that, in order to see all of the responses I could not see before because of the 10 response limit. 

When I click on responses, it still tells me to upgrade my plan. Which I have and got the email confirmation.


1 reply

Userlevel 7
Badge +5

Hi @Laurenr Thanks for stopping by the community. If the account was upgraded, you should be able to see those responses. I would suggest reaching out to our support team here for help looking at your account and verifying that the upgrade went through. They’ll be able to log in to see what’s happening. 

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