Answered

Description update issue

  • 16 April 2024
  • 6 replies
  • 27 views
U

i have made a costume description but it wont update when i share it with others, help

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Best answer by Liz 17 April 2024, 22:54

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6 replies

Liz
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Userlevel 7
Badge +5

Hi @Uliana Do you mind sharing a screenshot of the description that you updated and what’s appearing? 
 

Additionally, have you published the changes to the form? 

Thanks in advance!

Life is a series of awkward moments separated by snacks.
U

Yes, a lot of times. Only in one messenger it shows correctly, in others it does not? What should I do?

 

U

I can’t add the second photo here

Liz
Rank
Userlevel 7
Badge +5

Hi @Uliana Ah got it, thank you! For Whatsapp, you might want to follow the suggestions here: 

Another website I’ve seen people have trouble with is Linkedin, and that’s usually because LinkedIn takes a long time to refresh the metadata. 

Life is a series of awkward moments separated by snacks.
U

Hello, it’s not changing for a few days, can I have some help with this? I bought a paid version and because of this issue I would like to cancel it. Is there any support team with who I can contact directly?

Liz
Rank
Userlevel 7
Badge +5

Hi @Uliana Have you tried using the page debugger in the link above? 

If you’d like to cancel your account, you can follow the steps here or contact our support team directly here. 

Life is a series of awkward moments separated by snacks.

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