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Product requirement - Typeform

  • 9 July 2021
  • 1 reply
  • 13 views

Hey, we recently faced the issue of overshooting the capacity of 10k response per month.

 

For 1 week, we were sending SMS/ notification to customers to give feedback on the form and the forms were not working. Would recommend Typeform product team to not stop accepting the responses but stop showing it to us on dashboards or integration. Everyone would want to avoid such situation with customers where they wanna share the feedback and the form is just not working.


1 reply

Userlevel 7
Badge +5

Hi @pushpendra Thanks for stopping by the community. Before your account reaches its response limit, we will notify you by email, and inside your Typeform account, when you reach 90% and 100% of your limit. This way, you can avoid having your form shut down automatically and purchase more responses in advance if needed. 

As for stopping showing it, would you mind clarifying this a bit? Any screenshots you can provide would be handy, too, but are you looking to stop the notifications about the response limit in your account? 

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