Hi @Pablo Velasquez Could you share the link where your respondents are accessing the VideoAsk? Thanks in advance!

Hi @liz it happens on all our links, here is an example where you can see there is no text question with the default video 

Hi @Pablo Velasquez Ah got it, thanks. Let me ask the VideoAsk support team if there is a known issue for this!

Hi @Pablo Velasquez are you using pexels library videos? We’ve had a report that there are some issues with some of the videos in the library, can you try swapping the video to see if it makes a difference? 

Hi, @Grace , we were using both Pexel and recorded videos that we did on the plattform.

Support told us to re upload the videos  , we did and the new links worked.

Ok great thanks for letting me know!