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Question

Typeform freezes up every time I attempt to make and edit.


I’ve been trying to make a typeform for 3 days now and feel a bit frustrated. Every time I attempt to make an edit other than to the text, it freezes the page. 

Can’t change the page type, answer type, button text, pretty much anything but the text.

https://www.loom.com/share/0a051a1ca3a645e5a07d9a59397e6f58

7 replies

Userlevel 7
Badge +5

Hi @FITcoachUSA thanks for stopping by the community! Could I have you try disabling any plugins to see if that might be the issue? Sometimes, browser plugins can cause issues with the form builder. Let me know if that doesn’t work!

Do you mean like Grammarly?

Userlevel 7
Badge +5

@FITcoachUSA Grammarly is definitely an example of a plugin! Though, any other plugins you may have on your browser may cause issues. I’d start with turning them off one by one to find the culprit. 

Userlevel 7
Badge +5

Hi @FITcoachUSA Did disabling the plugins work for you?

I turned of Grammarly and it did not work. The only way to turn of the other 2 is by removing them which is a very inconvenient solution for working with Typeform.

Even still I have done that and it still freezes wenever I try to make an edit

 

I have a project to get done and am a week behind because of this. Please have someone contact me. This form of communication takes far too long.

 

757-748-5506

 

Userlevel 7
Badge +6

@FITcoachUSA - you will need to raise a support ticket request and ask them to contact you.. tho they don’t typically provide phone support. 

https://help.typeform.com/hc/en-us/requests/new

 

des

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