Pexels video expands to full screen on mobile?

  • 29 February 2024
  • 9 replies
  • 57 views
Paradise Valley Maids

On one of my questions the pexels background video expands to full screen automatically and you have to swipe to revert it back to the VideoAsk screen. How do I avoid this from happening?

9 replies

Grace
Rank
Userlevel 7
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Hi @Paradise Valley Maids I believe this is a bug, I’ve reported it to our product team so will let you know when there is an update!

If cauliflower can become pizza, you my friend can do anything
Ash.NZ
Userlevel 2
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Just to let you know I am having the same issue. It only seemed to present on my Iphone XS, but not another mobile I tried. But it does appear to be a bug and something I have experienced also recently. 

 

Grace
Rank
Userlevel 7
Badge +5

Thanks @Ash.NZ I’m keeping a record of everyone that has reported this so I can share an update with you all as soon as I have one!

If cauliflower can become pizza, you my friend can do anything
KraigGuffey

This is happening on my form as well. It goes full screen, but is only showing a zoomed in portion of the top left corner of the video.

Grace
Rank
Userlevel 7
Badge +5

Hey @KraigGuffey thanks for reporting this, would you be able to send a screenshot/screen recording of what’s happening to the VideoAsk support team? I’m wondering if this is slightly different to what’s already being seen here.

You can email them at support@videoask.com - let me know if you have any issues!

If cauliflower can become pizza, you my friend can do anything
KraigGuffey

Done! Sent in the screen recording.

Grace
Rank
Userlevel 7
Badge +5

Thanks @KraigGuffey I’ll make sure someone picks it up 😊

If cauliflower can become pizza, you my friend can do anything
Grace
Rank
Userlevel 7
Badge +5

Hi @Paradise Valley Maids @Ash.NZ @KraigGuffey I’ve just heard that the team have released a fix for this, let me know if you are still having any issues with the video appearing in full screen!

 

If cauliflower can become pizza, you my friend can do anything
Ash.NZ
Userlevel 2
Badge

Thanks @Grace I will check it out and let you know if it presents any further issues. Thank you for raising this to your team’s attention, greatly appreciated! 

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