Question

Money return

  • 25 April 2024
  • 1 reply
  • 7 views

Good evening Typeform,

I want to stop an automatic subscription renewal. Now 107.69 euros have been automatically taken from my bank account. I did not agree to the extension of the subscription and I would kindly ask you to return my money to me, as well as to cancel this automatic withdrawal of money. Please, take into consideration my situation (nobody informed me about this process as well as nobody have asked about my confirmation). I wrote you an email as soon as I saw your email about invoice.

With best regards,

Kateryna Bartashovych 


1 reply

Userlevel 7
Badge +5

Hi @Keyayat Thanks for stopping by the community, and I’m sorry for any confusion behind our billing. 

Since we don’t have access to your account or billing in the community, you will need to contact our billing team here for help. 

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