Question

Custom URL redirects to videoask website

  • 15 January 2024
  • 7 replies
  • 69 views
Daniel Habich

Hey,

We setup a custom Domain for a brand, if there is the videoask-slug behind the slash it works fine.

According to https://www.videoask.com/help/branding/360046795732-how-to-set-up-a-custom-domain-in-videoask#h_01FXSREA77HZK43SYV4GHVJPDZ:~:text=https%3A//whatever.mydomain.com)%20will%20automatically%20redirect%20to%20your%20brand%27s%20redirect%20URL.

 

It should redirect to the brands “redirect url” but it doesnt, instead it links to videoask.com

The Issue is in different brands. Anyone an idea ?

7 replies

Grace
Rank
Userlevel 7
Badge +5

Hey @Daniel Habich welcome to the community 😊

Could you share the custom domain here and maybe a screenshot of your setup so we can check it out?

If cauliflower can become pizza, you my friend can do anything
Daniel Habich

Hey @Grace, Thank you for the warm welcome and your help😊

Sure, some details:

The URL is: https://dachdeckerei-walther.kundenberater.digital/flhxjgjuz

it works fine, but when you open https://dachdeckerei-walther.kundenberater.digital/

You are on the Videoask instead of the customers website :(

The setup for this brand:

 

Grace
Rank
Userlevel 7
Badge +5

Hey @Daniel Habich hmmm ok looks like the setup is ok, I’m just going to do some testing to see what’s happening!

If cauliflower can become pizza, you my friend can do anything
Grace
Rank
Userlevel 7
Badge +5

Hey @Daniel Habich the VideoAsk support team have asked if you could share a screen recording of your setup with them so they can do some troubleshooting with you. You can create a ticket via the videoask here 😊

If cauliflower can become pizza, you my friend can do anything
Gene.C

Hi @Daniel Habich, has this been resolved? I had a similar issue and had to setup a separate subdomain for the Videoask form (which isn’t really ideal).

Wondering if there’s a better way to resolve it.

Liz
Rank
Userlevel 7
Badge +5

Hi @Gene.C @Grace should be able to give some insight into this in your other post!

Life is a series of awkward moments separated by snacks.
Grace
Rank
Userlevel 7
Badge +5

Hi @Gene.C the support team are doing some testing, it looks like this could be a bug with custom domains. I would recommend reaching out to the VideoAsk support team via the link I shared above, but I will drop back in here with any updates I get!

If cauliflower can become pizza, you my friend can do anything

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