Canceled plan still charged money

  • 23 August 2023
  • 5 replies

Hello, one year ago I joined typeform and picked a plan to play around a bit. After doing that the next day I canceled my subscription. However after a year I get charged 540€ out of nowhere which is very scary. In the invoice it says that its free and that its a yearly plan but I still got charged 540€ anout which no information is to be found. I already contactee refund team but no one is replying to me. What can I do in this situation? I’m really devastated after this event.


Best answer by Liz 24 August 2023, 16:00

View original

5 replies

Userlevel 7
Badge +5

Hi @sachtininkas48 Thanks for stopping by the community. You’ll need to contact our billing team here for any billing-related issues, as they have access to your account and invoices. 

How long does it usually take for billing team to respond?

Userlevel 7
Badge +5

Hi @sachtininkas48 It depends on the plan you’re on, but I’ll give them a nudge for you!

Thank you, everything was refunded.

Userlevel 7
Badge +5

Glad to hear it, @sachtininkas48 ! Let us know if we can help with anything else.