Hi all
Is it me, or is Video Ask Support team understaffed or something? They are taking a long time to reply to emails. For example, I emailed on 27 March and chased on 4 April, and still have not received a response. I am looking to subscribe to the Brand package but it seems that my emails are not being treated as a priority. I have a survey due to be launched on 1 May but need an answer to a question urgently before proceeding.
Any ideas.
Thanks.
Rob
+5
Hi
Our support team replied to your message on the 29th of March but didn’t hear back. They just resent the message - do you mind checking your spam inbox in case it ended up there?
Thanks in advance!
Hi Liz, thanks for checking! I’ve just had a look and no sign of the email. Nothing in my junk either. Weird! R
+5
That’s definitely weird,
Nothing, I’m afraid. Can I double check that they’re using the right email address? I’ll DM you an alternative email address!
Hi, not heard from anyone since this last message?
+5
Hi
Hi
My IT department has said that there is nothing apart from standard Microsoft filters that would be blocking your emails.
Also, I am receiving the emails from Typeform Community and other emails from Video Ask like the reset password emails, which I’ve just tested.
I’ve suggested that Support email me on my personal email address as well, so that’s a solution I’ve given that you do not appear to have acted on.
Thanks.
Rob
+5
I DM’d you 5 days ago with my personal email address in it.
R
+5
Hi
+5
Hey
Support have said there doesn’t seem to be any obvious reason why the emails aren’t coming through and they’re not getting any blocked/bounced messages but they’ll keep digging!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.