VideoAsk conversations

Hi, I just joined but I am not sure where to start. I teach grade 9 English, social studies and Career Development in Canada. I am always looking for new and innovative ways to engage students so I thought I would check this out. I would love to hear from teachers who are using VideoAsk in their classrooms. Thank you!Danielle

please , I want help to understand “what they meanning by " 100 mins of video or audio processing per month "” 

Hey - I have a VideoAsk widget embedded on my sales page, asking people if they want to book a call with me, but when testing I realised the coffee video is just a distraction. How can I remove the coffee video and have it just go straight to the Calendly times after they click the button?  Can that be done? 

I need to track video dropoff and see what % of users make it to certain parts of the video. Vidalytics and Wistia both have a feature that shows you watch rates and % of people that make it to parts of your video. Anyone use other tracking software with videoask to track what % of videos are watched and see exact dropoff? 

Hey Videoask peeps!Question for you – I want to embed/link a videoask into my welcome email sequence in Flodesk (my ESP), does anyone know if this is possible? Saw the guide for partial embed in gmail etc but I want it automated as part of my mailing list onboarding campaign. I think this may be a limitation at Flodesk’s end as they have a video URL block in their email creator but not an embed option… Just thought I’d check in case one of you managed to conquer this little challenge already 😅TIA!

We’ve tried several different iOS devices (iPad and iPhone) and every one is telling us that we haven’t enabled camera & microphone permissions. We are using the iframe method of embedding.The error message that appears is:“NotAllowedError - The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.SAFARI - MAC- PERMISSION_DENIED_BROWSER_ERROR”On one iPad (5th gen) I’ve set both camera and microphone to Allow rather than askI’ve tried on an Android phone (Moto g(8)power (Android 11) and that is opening the videoAsk website in a separate tab. I know this can be caused by the lack of valid SSL but SSL is present and on one of the test instances I know we have a completely valid certificate matching the domain perfectly.

Hey Everyone,we want to experiment with videoask as an alternative Lead-Form Funnel.Currently we are either using our own funnel or heyflow.in both solutions i can send utm parameters back to the database when the form is submitted,Database might read for examplename   answer1     answer2     utm_source  utm_campaignHeupel    yes              no              google            testcampaignKarl         no                yes            facebook        newtestcampaign how to i get utms to show in the funnel results and zap them over to a table or db?CheersKarl

Hi I’m looking to setup a trigger when someone submits a lead. I found this like with different videoask events: https://www.videoask.com/help/tracking/360050394351-connect-google-analytics-google-tag-manager-and-facebook-pixel And was wondering what the trigger in GTM should be to pick up the lead submit. This image below is how the trigger is currently setup to pick up when someone ONLY submits a lead. IS this the correct setup with the “Custom Event” trigger type?  

My brand does not extend to the new password page.  I like the feature, but is there a way to brand it to the rest of my videoask?  

Hi all,Could we set up a scenario and send it automatically from the system to a predefined list of recipients regularly (e.g., once a week)?We want to use the system to regularly answer task completion questions and share information with the same recipients.And so that all people can access the results (this would be 3-5 people).Thank you very much for your help,Pavel

Hello everybody :) How can I link from the last step of my video ask to my landingpage? 

Hi, the greenscreen video is also supported? if I would like to have a transparent video with my "avatar"? Thank you :)

When I test my video ask, you see briefly the landscape video before it flipped to responsive. I know there was a bug fixed pushed from what I was told last month, but it appears that didn’t fix it on this device - I was just looking for an update on if a fix is in the que or if I have to just deal with the sloppy and launch? Here is a sample  

I really like this product, and have loved the support in setting up that I have gotten.  But I have the feeling the product is just not working for me.  Currently I have two ask flows, one in Spanish, the other in English.  The Spanish flow has an 81% abandonment rate.  The English, 76%.  I get the daily emails where I see people are clicking the asks all the time. The problem is, they are not converting.  I see no impact on my business.  Is there a way I can better measure what is going on here?

Has there been a change to the VideoAsk Work Flow that removed the “Record your answer” button?  Scenario:  When the Open Ended option is chosen and there are two or more options selected (Video, Audio, Text) then the buttons appear to select which option you want to use to answer a question.  However, if only the Video Option is available, then the Record Your Answer Button is removed, and the user goes directly to the record option.  Is this a bug, or a new work flow?  Removing the button for someone to select before recording adds clutter and really doesn’t follow good psychometric principles for Question Answer flow.  I really hope this is just a bug, and not a feature.  Thanks. Just noticed that in Build mode the Button appears. In live or preview mode, it is missing.  I have added screenshots. 

I can edit the contact form easily enough using this guide, but I would really like to ask for First Name on the first row and Last Name on the second row, and this is effectively impossible. The only way I can do it is to either:change “Name” to “First Name” and “Product Name” to “Last Name,” but then the contact form is super-janky because the email and phone number fields separate the First Name field from the Last Name field, or ask an open ended (free response) question right before the contact form that is just for “First Name” or “Last Name” and then change the “Name” field to be the other one, but then the collection is super-janky because I am effectively breaking up the contact form into two screens​​​​​I would love to see more control over the contact form, please!

I would like to put the widget a little higher on my page so that it doesn't overlap with the elements on my site. Do you have a solution? (screenshot attached)   

I love the LiveCall feature in VideoAsk, such a great feature, but it has one problem for us; it only allows for video calls. Is it possible to have also just audio calls? Not all customers want a video call. Most of our clients are at home, unprepared for a live call, and prefer just an audio call. A video call is a turn-off and they will not press the “video call” now option. If it’s not implemented, it would be great to have it. The feature is already there for video with audio; what about only audio?. I am looking forward to hearing from VideoAsk or the community since this is an important matter for our implementation. Thanks!.Max

Hey, y’all. Just putting in a suggestion/feature request for VideoAsk —I would *love* to see an option in Settings to turn on “Collect Contact Info” as a default, so that I don’t have to remember to toggle it on for each, individual video I create. I often forget to toggle it on, so I’m always receiving replies from “Human,” and can’t reply back directly in the same thread, and instead have to create a new thread or just email them back separately. It’s suuuuuper annoying, and seems like it wouldn’t be too hard to implement.Thanks, team!

I would like to know if there is a VideoAsk Kids, Safe Mode, or another option that is COPPA compliant. I would love to use VideoAsk for direct-to-youth engagement but lack of disclosure around COPPA is a barrier.

Hi there I’ve been paying for VideoAsk for several months now but I haven’t had the time to really dig into the software. The support I’ve received has been prompt but very unhelpful.  I don’t know how to get value from the software (my main objective is to get paying customers) I would like support to help me achieve this.

A buddy of mine got the BRAND level, and it shows 2,400 minutes in his profile… Curious if the annual BRAND subscription is for the whole 2,400 and then add on to that, or if it is 200 monthly?

We’re embedding response videos into our app and our users have shared that the autoplay functionality is distracting. To be clear, the audio is not playing, but the video plays without sounds as soon as you load the page. We tried removing the autoplay attribute from the iframe code, and when we did that we occasionally see an issue with the play button not appearing at all, so I’m wondering if there’s a better way to display the video thumbnail instead of the video itself until the user clicks on the video.Example embed:<iframe title="Shared video" src={url} allow="encrypted-media *; fullscreen *;" className="w-full rounded-md aspect-video" />Example page: https://app.dev.learnexusdev.com/talent-profile/5146Loom demonstrating the missing play button:  

I want to create a videoask that presents on the homepage that asking 2-3 question alternatives that are clickable - kind of a “what would you like to know today?”  I think of lots of questions but need to be limited to 2-3.  So I am wondering how I would measure the effectiveness of the questions.  What questions are getting the most clicks? 

When is video ask going to add a “response required” feature?