Hello Maya and other VideoAskers,
Is there anyway of offering a NPS score scale from 1 to 5 instead of 1 to 10 on VideoAsk please?
Thanking you,
Aftab
Hello Maya and other VideoAskers,
Is there anyway of offering a NPS score scale from 1 to 5 instead of 1 to 10 on VideoAsk please?
Thanking you,
Aftab
Best answer by Maya
Hello Aftab!
Great question! The answer type is specifically designed to collect responses and calculate NPS (Net Promoter Score) which is based on a scale of 0-10 (you can read more here!) -- right now there is not an option to adjust the scale. I’ve added a “+1” to this feature request though, so hopefully we’ll be able to consider this in future VideoAsk updates!
If you’d rather not use the 0-10 scale, you could perhaps use the multiple choice answer type, with options: 1, 2, 3, 4, and 5!
Thanks for your question, and enjoy videoasking!
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