Creating a NPS Scale from 1 to 5 in VideoAsk | Community
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Creating a NPS Scale from 1 to 5 in VideoAsk


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Hello Maya and other VideoAskers,

 

Is there anyway of offering a NPS score scale from 1 to 5 instead of 1 to 10 on VideoAsk please?

 

Thanking you,

 

Aftab

Best answer by Maya

Hello Aftab! :blush:

Great question! The answer type is specifically designed to collect responses and calculate NPS (Net Promoter Score) which is based on a scale of 0-10 (you can read more here!) -- right now there is not an option to adjust the scale. I’ve added a “+1” to this feature request though, so hopefully we’ll be able to consider this in future VideoAsk updates!

If you’d rather not use the 0-10 scale, you could perhaps use the multiple choice answer type, with options: 1, 2, 3, 4, and 5!
 

Thanks for your question, and enjoy videoasking! :fireworks:

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Maya
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  • VideoAsk Expert
  • 7 replies
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  • July 7, 2021

Hello Aftab! :blush:

Great question! The answer type is specifically designed to collect responses and calculate NPS (Net Promoter Score) which is based on a scale of 0-10 (you can read more here!) -- right now there is not an option to adjust the scale. I’ve added a “+1” to this feature request though, so hopefully we’ll be able to consider this in future VideoAsk updates!

If you’d rather not use the 0-10 scale, you could perhaps use the multiple choice answer type, with options: 1, 2, 3, 4, and 5!
 

Thanks for your question, and enjoy videoasking! :fireworks:


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  • 21 replies
  • July 7, 2021

Thank you so much for that option Maya. 

 

Aftab


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