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Creating a NPS Scale from 1 to 5 in VideoAsk

  • 7 July 2021
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Userlevel 3
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Hello Maya and other VideoAskers,

 

Is there anyway of offering a NPS score scale from 1 to 5 instead of 1 to 10 on VideoAsk please?

 

Thanking you,

 

Aftab

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Best answer by Maya 7 July 2021, 10:05

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Userlevel 3
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Hello Aftab! :blush:

Great question! The answer type is specifically designed to collect responses and calculate NPS (Net Promoter Score) which is based on a scale of 0-10 (you can read more here!) -- right now there is not an option to adjust the scale. I’ve added a “+1” to this feature request though, so hopefully we’ll be able to consider this in future VideoAsk updates!

If you’d rather not use the 0-10 scale, you could perhaps use the multiple choice answer type, with options: 1, 2, 3, 4, and 5!
 

Thanks for your question, and enjoy videoasking! :fireworks:

Userlevel 3
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Thank you so much for that option Maya. 

 

Aftab

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