Question

Always getting "access_denied" error in access token api /oauth/token even if all credentials are correct

R

 

I'm encountering an issue generating access and refresh tokens via the https://auth.videoask.com/oauth/token API. Despite double-checking all keys and credentials, I consistently receive the following error.

 

{

    "error": "access_denied",

    "error_description": "Unauthorized"

}

 

Can anyone offer assistance? Thank you in advance.

 

 

 

7 replies

R

Here's a Node.js server error insight.

 

 

Grace
Rank
Userlevel 7
Badge +5

Hey @radhe thanks for stopping by the community, just wanted to check is this for the VideoAsk API?

If cauliflower can become pizza, you my friend can do anything
R

Hello @Grace, thanks for asking, Yes, it’s for a VideoAsk API and here’s URL:  https://auth.videoask.com/oauth/token

Grace
Rank
Userlevel 7
Badge +5

Thanks for confirming @radhe let me take this to the experts and find out what the issue is here

If cauliflower can become pizza, you my friend can do anything
R

Hi @Grace, any updates on this?

Grace
Rank
Userlevel 7
Badge +5

Hi @radhe sorry for the delay, let me chase them up now and see if they’ve got to the bottom of the issue!

If cauliflower can become pizza, you my friend can do anything
Grace
Rank
Userlevel 7
Badge +5

Hi @radhe our developers have asked for some more information from you:

  • Requests done

  • Order of request

  • Parameters used

Would you be able to share these?

If cauliflower can become pizza, you my friend can do anything

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