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Help please!


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I keep trying to upload my own image as a background image.. it doesn’t seem to save it as a custom design and once I published my questionnaire my image is not there…

Best answer by Kristy Aschell

Hey @Gabi Amaral! So the issue has been fixed!!! Yay! And I have to say everyone has been so helpful.. and Charlie from tech support was super patient and helpful!!! Thank you!

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Liz
Community Team
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  • Tech Community Advocate
  • July 25, 2022

Hi @Kristy Aschell Happy Monday! Would you mind sending a photo of where you’re uploading the background image? That’ll help us figure out what’s going on!


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Thank you! I’m not really sure though what you mean..


Gabi Amaral
Ex–Typefomer
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I think she wanted you to send some screenshots of the entire process you're trying at the moment, @Kristy Aschell 


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Oh okay thank you @Gabi Amaral and @Liz ! So Ive been trying to add photos to this message for about ½ an hour and it keeps deleting them or disordering them… basically my own image shows up as the background when I customize a template, I published it, it says it’s been published with the change and when I go to the link my image is gone and it has reverted back to the original template..


Liz
Community Team
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  • Tech Community Advocate
  • July 26, 2022

Hi @Kristy Aschell Do you happen to be editing on mobile? If so, do you mind trying on the desktop instead? 


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Hi @Liz . I am editing on my mobile because I don’t have a computer and typeform says I should still be able to do editing and such, though I don’t have all the settings options. Thank you!


Liz
Community Team
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  • Tech Community Advocate
  • July 26, 2022

Thanks, @Kristy Aschell ! Our support team just opened a bug for the editing issues on mobile, so once I hear about a fix for this, I’ll post it here. 😀


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@Liz Thank you!! You’ve been very supportive!!


Liz
Community Team
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  • Tech Community Advocate
  • July 27, 2022

Not a problem! I’ll be out for the next few weeks, but in the meantime, @Gabi Amaral can help keep you updated on the bug as well!


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Hey @Gabi Amaral!! Just out of curiosity because I’m new to all this.. how long does something like that take- fixing a bug issue?


Gabi Amaral
Ex–Typefomer
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Hey @Kristy Aschell! It usually depends on the bug, it could be from days to weeks. This one is under my radar, so I'll keep you posted! 😉


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Hi @Gabi Amaral! Thank you soo much!!


Gabi Amaral
Ex–Typefomer
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Hey @Kristy Aschell! I believe this issue has been resolved now. Can you confirm? Thanks! 


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Hey @Gabi Amaral! Unfortunately I’m still having issues 😬🙃. I’m still in contact with tech support so I’m waiting to hear back


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Hey @Gabi Amaral! So the issue has been fixed!!! Yay! And I have to say everyone has been so helpful.. and Charlie from tech support was super patient and helpful!!! Thank you!


Gabi Amaral
Ex–Typefomer
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Hey @Kristy Aschell! That's great to hear! Happy for you. Don't forget to send us your forms so we can give you some feedback! 😉


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