Answered

Can't select to send existing responses to hubspot

  • 30 November 2022
  • 6 replies
  • 172 views

Hello, see above. I can’t select this option to create new/update deals in hubspot. 

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Best answer by Liz 2 December 2022, 19:09

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Userlevel 7
Badge +5

Hi @Rhenson I’m checking with our tech support team on this. 😀 Stayed tuned!

Userlevel 7
Badge +5

Hello again, @Rhenson ! The backfilling responses through the integration can only be added at the first time when the form integrated. If these options are not chosen the first time around, then they cannot be added afterwards.So in order to “backfill”, add mapping form Company or Deal, you will have to delete the integration and set it up from scratch.

Let us know if that doesn’t work!

Hello @Liz I have tried to do your solution but it hasn’t worked :(

Userlevel 7
Badge +5

Hi @saramedina To confirm, did you completely delete the integration and re-add it? If that didn’t work, our tech support team can take a closer look at this if you contact them via email here

Thank you very much for your answer @Liz 

Now, it works but only with the contact. The deal doesn’t change (update) the property value I have selected in typeform (it’s a Yes/No question).

Could you help me, please? :)

Userlevel 7
Badge +5

Hm. That’s odd. Our tech support team would be best to help you at this point, as they can log into your account and see the issue further. You can contact them via your account email here

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